At a Glance
- Tasks: Engage with customers, demonstrate products, and provide tailored mobility solutions.
- Company: Join an award-winning team dedicated to enhancing customer mobility.
- Benefits: Enjoy competitive pay, flexible hours, and great employee perks.
- Other info: Dynamic role with opportunities for personal development and training.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Full UK driving licence and excellent customer service skills required.
The predicted salary is between 24080 - 28080 £ per year.
Based in Inverness as part of our award-winning Sales Team, this role involves a lot of travelling to visit customers in the City Mobility dealership area (Highlands, Moray, Grampian and occasional Island visits) to demonstrate products and enable them to make informed decisions when choosing equipment that fully meets their mobility needs and expectations. Although it is a sales-focused role there is no hard sell; no need to seek leads; no sales targets; and it is not commission-based (we believe the focus should be on what the customer needs, not on targets). You won't be travelling every day but will also perform a wide range of customer-focused and some office-based and administration tasks as part of the Sales Team.
You will liaise with colleagues, customers, suppliers and other organisations in a polite and professional manner via phone, mail, e-mail, social media and face-to-face to provide goods and services, and process information in response to enquiries, requests and orders. Some working outside normal working hours will be required and the occasional overnight stay if visiting Islands. TOIL is available. Appointment is subject to the successful applicant being approved via the Disclosure Scotland PCG (Protecting Vulnerable Groups) Scheme.
Your duties will include but are not limited to:
- Interacting with customers to identify suitable products for their needs, describing the product features and benefits, and demonstrating safe use and operation of the products.
- Answering phone calls and retrieving voicemails, actioning them, taking messages or re-directing them to the appropriate person or team.
- Maintaining customer and equipment database by creating and updating records ensuring accuracy and validity of information.
- Loading/unloading and driving a large van throughout the City Mobility dealership area.
- Carrying out deliveries, mobility assessments and mobility scooter/powerchair demonstrations at customers' homes and on-site in accordance with Motability Scheme and City Mobility procedures and guidelines.
- Organising and attending marketing and promotional events and activities including Outreach events, and updating the City Mobility website and social media platforms.
- Using an in-house database for ordering products for stock and customer orders and Motability's database via desktop when in the office and on a mobile device when off-site.
- Taking and recording payments for goods and services.
- Processing DVLA paperwork for Class 3 road legal mobility scooters and powerchairs.
- Undertaking relevant personal development and training to develop product knowledge and other skills relevant to the role.
- Undertaking any other duties and training deemed appropriate by the Managing Director.
Essential attributes:
- Hold a full, clean U.K. driving licence (with correct category to allow you to drive a large sales van).
- Be of a very calm, caring and patient nature suited to dealing with our specialised and vulnerable customer base.
- Have very good customer service skills.
- Be organised and self-motivated with the ability to work in a fast-paced environment.
- Have very good communication skills.
- Have a high standard of personal hygiene and presentation.
- Have very good IT skills and be proficient with Microsoft Office applications and ability to learn bespoke databases.
- Be flexible to work outside of normal working hours, longer days where necessary and occasionally travel to areas requiring an overnight stay.
- Be physically fit enough to demonstrate how some products dismantle, fold and can be lifted, with enough dexterity to make adjustments to products e.g. extend footplates, lengthen arm rests with allen keys, tools etc.
Desirable additional attributes:
- Previous retail/sales experience.
- An understanding of health conditions and how they impact people's lives.
- Have a good understanding of the importance of Health and Safety.
- Have a good understanding of GDPR.
- Have a good understanding of disability and equality.
- Experience working with vulnerable people and/or disabled.
- Knowledge of the mobility industry.
- Previous experience of driving a van.
Job Types: Full-time, Permanent
Pay: £24,080.00-£28,080.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Flexitime
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
Work Location: On the road
Hotel Team Member - Part Time employer: City Mobility
Join our award-winning Sales Team in Inverness, where we prioritise a supportive and customer-focused work culture. As a part-time Hotel Team Member, you'll enjoy flexible working hours, opportunities for personal development, and a range of benefits including company events and employee discounts, all while making a meaningful impact on the lives of our customers. We believe in fostering a positive environment that values your contributions and encourages growth, making us an excellent employer in the mobility sector.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Team Member - Part Time
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on City Mobility and their approach to customer service. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your time and tasks, especially when juggling customer visits and admin work. Share examples from your past experiences that highlight your ability to stay organised in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Hotel Team Member - Part Time
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Hotel Team Member role. Highlight your customer service skills and any relevant experience that shows you can connect with our specialised customer base. We want to see how you fit into our team!
Show Off Your Communication Skills:Since you'll be interacting with customers and colleagues, it's crucial to demonstrate your communication prowess. Use clear and friendly language in your application, and don’t shy away from sharing examples of how you've effectively communicated in past roles.
Be Honest About Your Availability:We appreciate flexibility, especially since the role may require working outside normal hours. Be upfront about your availability in your application, so we know when you can jump in and help out!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at City Mobility
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, like customer interaction and product demonstrations. This will help you articulate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, prepare examples from your past experiences where you’ve successfully dealt with customers. Highlight your calm and caring nature, as well as any relevant experience working with vulnerable individuals.
✨Demonstrate Your Organisational Skills
Being organised is crucial in this fast-paced environment. Think of specific instances where you’ve managed multiple tasks effectively. You might want to mention how you keep track of customer information or manage your time when travelling between appointments.
✨Prepare for Practical Demonstrations
Given that part of the job involves demonstrating products, be ready to discuss how you would approach a demonstration. You could even practice explaining how to use a mobility scooter or powerchair, as this shows you’re proactive and prepared for the hands-on aspect of the role.
