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- Tasks: Provide top-notch IT support to staff and learners, enhancing their experience.
- Company: Join City Lit, London's largest adult learning provider with a century of excellence.
- Benefits: Enjoy 35 days annual leave, flexible working, and generous course discounts.
- Why this job: Make a real difference in a vibrant community while developing your IT skills.
- Qualifications: Accredited IT qualifications or computing degree; strong organisational skills required.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 25000 - 33000 £ per year.
Location: Covent Garden, London
Salary: £25,000 – £33,000 depending on experience
Hours of Work: 37.5 hours per week, 08:30 – 20:30 Monday – Friday and 09:30 – 15:00 Saturday – Sunday on a rota system
35 days annual leave plus bank holidays, in addition to many other excellent benefits on offer.
Are you a driven and proactive First/Second Line IT Support Analyst? Then join our IT Department to provide excellent support to our staff and learners, helping to bring together people across the capital and beyond and to enrich lives through learning.
Be Part of Our Community
City Lit is London’s largest provider of learning for adults, inspiring over 30,000 students a year and offering more than 5,000 courses, online and face-to-face. As a leader in our field, who have recently been rated as outstanding in all areas by Ofsted, we have a century’s reputation for delivering the highest quality student experience. Partnering with community organisations across London, we deliver bespoke projects that support individuals and communities.
To be considered, please submit your CV and a covering letter, detailing your skills and experience. The ideal candidate will:
- Have a vendor recognised accreditation (MCDST, MCP, MCSA) or a computing degree.
- Be well organised and self-motivated, with a desire to develop IT skills and suggest solutions and improvements.
- Have strong prioritisation and time-management skills.
- Have familiarity with the following:
- Networking principles (TCP/IP)
- Microsoft Active Directory (Users & Computers) on-prem and Azure AD
- Microsoft Windows
- Microsoft Office on-prem and M365
- Windows event logs
- Helpdesk software
Our generous rewards and benefits are numerous and wide-ranging, including flexible working, generous course discounts that include friends and family, our pension scheme plus life assurance and enhanced Family Friendly leave. There’s also a season ticket loan programme, entitlement to access the student discounts programme (Totum) and other discounted retail platforms as well as preferential rates with Fitness First. Alongside these we all offer a 24/7 Employee Assistance Programme to support our staff as well as access to an online or over-the-phone GP service.
Sited in London’s creative community of Covent Garden, City Lit is a thriving hub of learning and opportunity with a palpable sense of purpose and identity and a culture of equality and inclusivity. We know diversity fosters creativity and innovation and we are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented; these include applications from Black, Asian and minority ethnic backgrounds, those who have a disability and the LGBTQI+ community. We provide a professional and supportive community that blends teaching and learning to deliver endless possibilities.
For full details of the role, please refer to the Job Description.
We reserve the right to close this role early should we receive a high volume of applications.
Closing Date: 15th February 2025
Interview Dates: week commencing 2nd March 2025
First/Second Line IT Support Analyst employer: CITY LIT
Contact Detail:
CITY LIT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First/Second Line IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your responses. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or relevant experience, bring it along to interviews. Demonstrating your hands-on knowledge can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our community at City Lit.
We think you need these skills to ace First/Second Line IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the First/Second Line IT Support Analyst role. Highlight relevant experience and skills that match what we're looking for, like your familiarity with Microsoft Active Directory or helpdesk software.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills can benefit us at City Lit. Be sure to mention any vendor recognised accreditations you have.
Showcase Your Problem-Solving Skills: In both your CV and cover letter, give examples of how you've tackled IT issues in the past. We love candidates who can demonstrate their proactive approach to problem-solving and suggest improvements.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our community at City Lit.
How to prepare for a job interview at CITY LIT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of networking principles, Microsoft Active Directory, and Windows event logs. Being able to discuss these topics confidently will show that you're not just familiar with the basics but can also handle the technical challenges that come your way.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Whether it was a tricky helpdesk ticket or a network problem, having specific scenarios ready will demonstrate your proactive approach and ability to think on your feet.
✨Emphasise Your Organisational Skills
As a First/Second Line IT Support Analyst, prioritisation is key. Be ready to discuss how you manage your time and tasks effectively, especially when juggling multiple requests. This will highlight your self-motivation and organisational prowess.
✨Align with Their Values
City Lit values diversity and inclusivity, so make sure to express your commitment to these principles during the interview. Share any experiences that reflect your understanding of these values, as it will resonate well with their culture and mission.
