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- Tasks: Provide top-notch IT support to staff and learners in a vibrant educational environment.
- Company: Join City Lit, London's largest adult learning provider with a century of excellence.
- Benefits: Enjoy flexible working, generous leave, course discounts, and a supportive community.
- Why this job: Make a real difference in people's lives through technology and education.
- Qualifications: IT accreditation or computing degree, strong organisational skills, and a passion for tech.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 25000 - 33000 £ per year.
Location: Covent Garden, London
Salary: £25,000 - £33,000 depending on experience
Hours of Work: 37.5 hours per week, 08:30 - 20:30 Monday - Friday and 09:30 - 15:00 Saturday - Sunday on a rota system
35 days annual leave plus bank holidays, in addition to many other excellent benefits on offer.
Are you a driven and proactive First/Second Line IT Support Analyst? Then join our IT Department to provide excellent support to our staff and learners, helping to bring together people across the capital and beyond and to enrich lives through learning.
City Lit is London's largest provider of learning for adults, inspiring over 30,000 students a year and offering more than 5,000 courses, online and face-to-face. As a leader in our field, we have recently been rated as outstanding in all areas by Ofsted, with a century's reputation for delivering the highest quality student experience. Partnering with community organisations across London, we deliver bespoke projects that support individuals and communities.
Qualifications
- Have a vendor recognised accreditation (MCDST, MCP, MCSA) or a computing degree.
- Be well organised and self-motivated, with a desire to develop IT skills and suggest solutions and improvements.
- Have strong prioritisation and time-management skills.
- Have familiarity with the following:
- Networking principles (TCP/IP)
- Microsoft Active Directory (Users & Computers) on-prem and Azure AD
- Microsoft Windows
- Microsoft Office on-prem and M365
- Windows event logs
- Helpdesk software
Benefits
Our generous rewards and benefits are numerous and wide-ranging, including flexible working, generous course discounts that include friends and family, our pension scheme plus life assurance and enhanced Family Friendly leave. There’s also a season ticket loan programme, entitlement to access the student discounts programme (Totum) and other discounted retail platforms as well as preferential rates with Fitness First. Alongside these, we offer a 24/7 Employee Assistance Programme to support our staff as well as access to an online or over-the-phone GP service.
Sited in London’s creative community of Covent Garden, City Lit is a thriving hub of learning and opportunity with a palpable sense of purpose and identity and a culture of equality and inclusivity. We know diversity fosters creativity and innovation and we are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented; these include applications from Black, Asian and minority ethnic backgrounds, those who have a disability and the LGBTQI+ community. We provide a professional and supportive community that blends teaching and learning to deliver endless possibilities.
For full details of the role, please refer to the Job Description.
We reserve the right to close this role early should we receive a high volume of applications.
Closing Date: 15th February 2025
Interview Dates: week commencing 2nd March 2025
First/Second Line IT Support Analyst. Job in City Of Westminster Education & Training Jobs employer: CITY LIT
Contact Detail:
CITY LIT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First/Second Line IT Support Analyst. Job in City Of Westminster Education & Training Jobs
✨Tip Number 1
Network like a pro! Reach out to current employees at City Lit on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd handle specific issues, as they might ask you to solve a problem on the spot!
✨Tip Number 3
Show off your passion for learning! Since City Lit is all about education, share any relevant courses or certifications you've completed that relate to IT support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace First/Second Line IT Support Analyst. Job in City Of Westminster Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of First/Second Line IT Support Analyst. Highlight relevant experience and skills that match the job description, like your familiarity with Microsoft Active Directory and networking principles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills can benefit our community at City Lit. Be sure to mention any vendor recognised accreditations you have.
Showcase Your Problem-Solving Skills: In both your CV and cover letter, give examples of how you've tackled IT issues in the past. We love seeing candidates who are proactive and can suggest solutions and improvements!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our vibrant Covent Garden community.
How to prepare for a job interview at CITY LIT
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networking principles, Microsoft Active Directory, and Windows systems. Be ready to discuss how you've used these skills in past roles or projects.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific challenges you faced and the solutions you implemented. This will demonstrate your proactive approach and ability to think on your feet.
✨Understand the Company Culture
Familiarise yourself with City Lit's mission and values. They value diversity and inclusivity, so be prepared to discuss how you can contribute to this culture and support their community-focused initiatives.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could be about their training programmes, team dynamics, or how they measure success in the IT department. It shows your genuine interest in the role and the organisation.
