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- Tasks: Provide top-notch IT support to staff and learners, enhancing their learning experience.
- Company: Join City Lit, London's largest adult learning provider with a century of excellence.
- Benefits: Enjoy 35 days annual leave, flexible working, and exclusive discounts.
- Why this job: Make a real difference in people's lives through technology and learning.
- Qualifications: Need a recognised IT accreditation or computing degree and strong organisational skills.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Are you a driven and proactive First/Second Line IT Support Analyst? Then join our IT Department to provide excellent support to our staff and learners, helping to bring together people across the capital and beyond and to enrich lives through learning.
City Lit is London's largest provider of learning for adults, inspiring over 30,000 students a year and offering more than 5,000 courses, online and face-to-face. As a leader in our field, who have recently been rated as outstanding in all areas by Ofsted, we have a century's reputation for delivering the highest quality student experience. Partnering with community organisations across London, we deliver bespoke projects that support individuals and communities.
Responsibilities- Provide excellent support to staff and learners as part of the IT Department.
- Contribute to bringing people together across the capital and beyond and enriching lives through learning.
- Have a vendor recognised accreditation (MCDST, MCP, MCSA) or a computing degree.
- Be well organised and self-motivated, with a desire to develop IT skills and suggest solutions and improvements.
- Have strong prioritisation and time-management skills.
- Have familiarity with the following:
- Networking principles (TCP/IP)
- Microsoft Active Directory (Users & Computers) on-prem and Azure AD
- Microsoft Windows
- Microsoft Office on-prem and M365
- Windows event logs
- Helpdesk software
- 35 days annual leave plus bank holidays, in addition to many other excellent benefits on offer.
- Flexible working, pension scheme plus life assurance and enhanced family-friendly leave.
- Season ticket loan programme, Totum student discounts programme and other discounted retail platforms.
- Preferential rates with Fitness First and access to an Employee Assistance Programme and online or over-the-phone GP service.
First/Second Line IT Support Analyst in City of Westminster employer: CITY LIT
Contact Detail:
CITY LIT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First/Second Line IT Support Analyst in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to current employees at City Lit on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd handle specific issues, as real-world examples can really impress the hiring team.
✨Tip Number 3
Show off your passion for learning! Since City Lit is all about enriching lives through education, share how you’ve pursued your own IT skills and how you plan to keep growing in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace First/Second Line IT Support Analyst in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the First/Second Line IT Support Analyst role. Highlight relevant experience and skills that match the job description, like your familiarity with Microsoft Active Directory and helpdesk software.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to enriching lives through learning at City Lit. Keep it engaging and personal.
Show Off Your Qualifications: Don’t forget to mention your vendor recognised accreditations or computing degree. We want to see that you have the right qualifications to back up your skills in networking principles and Microsoft products.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CITY LIT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of networking principles, Microsoft Active Directory, and the various versions of Windows and Office. Being able to discuss these topics confidently will show that you're not just familiar with them, but that you can apply your knowledge in real-world scenarios.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you provided excellent support or suggested improvements. This will demonstrate your proactive approach and ability to enrich the learning experience for staff and students.
✨Be Organised and Ready to Prioritise
Since the role requires strong time-management skills, be ready to discuss how you organise your tasks and prioritise effectively. You might even want to bring a simple example of a time when you successfully managed multiple IT requests at once.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how they measure success in the IT department. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
