Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage hotel reservations and optimise revenue through strategic pricing and market analysis.
- Company: Join The Sir Thomas Hotel, a vibrant hub in Liverpool City Centre.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Why this job: Be at the heart of hospitality, driving bookings and enhancing guest experiences.
- Qualifications: Experience in reservation management and strong analytical skills required.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
At The Sir Thomas Hotel, Sir Thomas Street, Liverpool L1 6JB, we have a great opportunity for an experienced Reservations Manager to join our vibrant hotel in Liverpool City Centre. As a Reservations Manager, you will have full responsibility for managing the hotel’s room bookings and supporting revenue performance by ensuring accurate availability, competitive and market-driven pricing, and a smooth reservation process.
You will utilise your experience, strong commercial awareness, and analytical thinking skills to help us enhance the hotel’s exemplary levels of service as well as drive bookings and revenue growth. With an excellent eye for detail, the Reservations Manager will be organised and self-motivated with a hands-on and pro-active approach. You will have full support from the Directors and the teams at the Head Office.
Duties and Responsibilities:
- Manage daily reservations across all channels (RezLynx, ResDiary, OTAs, PMS, direct).
- Maintain accurate room availability, rates, and restrictions.
- Monitor booking pace, cancellations, and occupancy levels.
- Support room rate management in line with demand, events, and forecasts.
- Handle and/or assist with all booking enquiries.
- Produce basic occupancy and revenue reports on a weekly basis.
- Monitor market demand, city events, and competitor activity to support pricing decisions.
- Identify opportunities to improve average daily rate (ADR), occupancy, and conversion.
- Identify and implement pricing solutions and promotional strategies when required.
- Deliver hotel budget goals and set other short- and long-term strategic goals for the venue.
- Maintain a proactive, agile approach to changing market conditions.
- Actively monitor city events and local activity to identify demand opportunities.
- Take part in Heads of Departments (HOD) meetings when needed and produce necessary paperwork/presentation(s).
- Assist the Sales and Operations teams to maximise room yield and hotel revenue through innovative sales practices.
- Coordinate and assist with Heads of Department for the execution of all activities and functions.
- Assist with marketing and promoting vital events timely to maximise the hotel’s revenue.
- Deal with correspondence, calls, and emails in a timely and friendly manner to support the hotel’s brand.
Skills, Experience and Knowledge:
- Previous experience of Reservation Management within the hospitality business.
- Detailed knowledge and proven competence of Rezlynx / ResDiary.
- Detailed knowledge and proven competence of the application/use of Lighthouse software (or equivalent).
- Experience of managing reservations in a busy hotel.
- Marketing experience/knowledge of marketing strategies within hospitality is desirable.
- Detailed knowledge about how Online Travel Agents (OTAs) operate e.g. Booking.com & Expedia.
- Ability to find creative solutions with proven problem-solving capabilities offering support where required.
- Personal integrity, with the ability to work in an environment that demands excellence, time, and energy.
- Ability to multitask in a busy environment.
- Strong attention to detail.
- Ability to react promptly and proactively to changing market conditions, demand patterns, and booking trends.
- Highly adaptable, with the ability to anticipate change and act decisively in a fast-paced market environment.
If this sounds of interest please apply, we are waiting to hear from you!
Reservations Manager in Liverpool employer: CITY LIFE PROJECTS LIMITED
Contact Detail:
CITY LIFE PROJECTS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who know The Sir Thomas Hotel. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by researching the hotel and its competitors. Understand their unique selling points and be ready to discuss how you can enhance their reservations process and revenue growth.
✨Tip Number 3
Show off your analytical skills! Be prepared to share examples of how you've used data to drive bookings and improve occupancy rates in your previous roles. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at The Sir Thomas Hotel.
We think you need these skills to ace Reservations Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Reservations Manager role. Highlight your experience in managing bookings and any relevant software knowledge, like RezLynx or ResDiary. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our hotel. Mention your passion for hospitality and how you can contribute to our revenue growth and service excellence.
Show Off Your Attention to Detail: As a Reservations Manager, attention to detail is key. In your application, make sure there are no typos or errors. This shows us that you take pride in your work and understand the importance of accuracy in bookings.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at CITY LIFE PROJECTS LIMITED
✨Know Your Stuff
Make sure you’re familiar with the hotel’s booking systems like RezLynx and ResDiary. Brush up on how OTAs operate, as well as the latest trends in the hospitality market. This knowledge will show that you’re not just interested in the role but also understand the tools and environment you'll be working in.
✨Show Off Your Analytical Skills
Be prepared to discuss how you’ve used data to drive bookings and revenue in your previous roles. Bring examples of how you’ve monitored booking pace or adjusted pricing strategies based on market demand. This will demonstrate your commercial awareness and analytical thinking skills, which are crucial for a Reservations Manager.
✨Demonstrate Your Attention to Detail
Since this role requires a keen eye for detail, think of specific instances where your attention to detail made a difference. Whether it was catching a mistake in a booking or ensuring accurate room availability, share these stories to highlight your organisational skills and proactive approach.
✨Be Ready to Adapt
The hospitality industry can change rapidly, so be ready to discuss how you’ve successfully adapted to changing market conditions in the past. Share examples of how you’ve reacted to unexpected challenges or shifts in demand, showcasing your ability to stay calm and effective under pressure.
