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- Tasks: Join our team as a Customer Service Advisor, handling insurance sales and client inquiries.
- Company: City Insurance Group is a dynamic insurance broker based in Winchester.
- Benefits: Enjoy a competitive salary up to £28k plus bonuses, with Monday to Friday hours.
- Why this job: Be part of a fast-paced environment where your positive attitude makes a real impact.
- Qualifications: Good education, sales skills, and the ability to communicate effectively are essential.
- Other info: Experience in insurance or retail is a plus; training provided for the right candidate.
The predicted salary is between 21600 - 28000 £ per year.
88-89 High Street
Winchester
Hampshire
SO23 9AP
Mon – Fri: 08:40-17:00
Sat: 09:00-12:00
Sun: Closed
Insurance Broker – Customer Advisor Role
Role: Insurance Broker – Customer Advisor Role – Personal Lines Insurance (Car, Van, Home, Travel)
Location: Winchester
Reports To: The Management Team
Salary: up to £28k plus bonuses
Work Hours: Monday to Friday, 08:40 to 17:00; Saturdays 9:00 to 12:00 on rota
Job Summary: Working in a busy team mainly on the telephone, dealing with volume sales of car and van insurance and other products including home and travel insurance. Provide a can‑do attitude and aim to impress and please clients in a fast‑paced environment.
Essential Skills
- Good standard of education
- Good proven sales skills
- Good oral and written communication skills.
- Patience, politeness and professionalism in a busy environment.
- Ability to multi‑task and prioritise.
- Ability to communicate with clients and colleagues at all levels.
- Liaise effectively with internal departments and external insurers.
- Confidence to handle difficult situations and seek guidance when appropriate.
- Good team‑working skills and ability to work with minimal supervision.
- Desire to gain full understanding of products and processes and complete CPD.
- Computer skills – Word & Excel.
- Understanding of the Data Protection Act.
- Empathy and a caring attitude.
Main Duties and Responsibilities
- Selling, advising and arranging personal lines insurance.
- Demonstrating a positive, enthusiastic attitude towards clients and being a team player.
- Understanding clients\’ needs and working to impress them with knowledge and helpful attitude.
- Providing client service in line with company policies and internal compliance.
- Managing a portfolio of over 30 insurers.
- Acting as a point of contact for clients\’ needs and driving successful outcomes.
- Maintaining personal smartness and presentation.
- Actively following company policies and complying with Data Protection.
- Contacting clients for required information, payment and supporting documents.
- Completing accurate records, diaries and notes for future reference.
- Attending staff meetings and training as required.
- Following instructions from managers and attending to required jobs.
Desirable
- Previous experience in the Car Insurance sector.
- Experience in Banking or Retail.
- Understanding of cars.
- Call centre experience.
- Problem‑solving ability.
- Good understanding of maths and percentages.
How to Apply: Send an email to jobs@cityinsurance.co.uk clearly stating the role you are applying for, attaching your current CV and any other relevant information. Note: This role is closed.
Contact Information
City Insurance Group
88-89 High Street
Winchester, Hampshire SO23 9AP
Tel: 01962 844848
E‑Mail: info@cityinsurance.co.uk
City Insurance Group is a trading style of City Broking Ltd, authorised and regulated by the Financial Conduct Authority (No 520574).
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Customer Service Advisor employer: City Insurance Group
Contact Detail:
City Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the insurance products offered by the company, especially personal lines like car, van, home, and travel insurance. This knowledge will help you engage confidently with potential clients and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Practice your communication skills, particularly over the phone. Since the role involves a lot of telephone interaction, being able to convey information clearly and professionally will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to handle difficult situations by preparing examples from your past experiences. Think of times when you successfully resolved customer complaints or managed high-pressure scenarios, as this will highlight your problem-solving skills.
✨Tip Number 4
Demonstrate your team player attitude by discussing how you've collaborated with colleagues in previous roles. Emphasising your ability to work well within a team will resonate with the management team looking for someone who can thrive in a busy environment.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, particularly in the insurance sector. Use keywords from the job description to demonstrate that you meet the essential skills required for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities of the Customer Service Advisor position, such as your ability to handle difficult situations and your experience in a fast-paced environment.
Showcase Communication Skills: Since good oral and written communication skills are essential, ensure your application is free from errors and clearly conveys your message. Use a professional tone while also reflecting your personality to make a memorable impression.
Highlight Teamwork and Problem-Solving Abilities: In your application, provide examples of how you've successfully worked in a team and solved problems in previous roles. This will demonstrate your ability to collaborate effectively and handle challenges, which is crucial for this position.
How to prepare for a job interview at City Insurance Group
✨Showcase Your Sales Skills
Since the role involves dealing with volume sales of insurance, be prepared to discuss your previous sales experience. Highlight specific examples where you successfully closed deals or exceeded targets.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to answer questions about how you handle difficult conversations with clients.
✨Emphasise Teamwork and Adaptability
This position requires working in a busy team environment. Share examples of how you've successfully collaborated with colleagues and adapted to fast-paced situations in the past.
✨Understand the Products
Familiarise yourself with the types of insurance products offered, such as car, van, home, and travel insurance. Showing knowledge about these products will demonstrate your commitment and readiness for the role.