At a Glance
- Tasks: Join our Security Team to protect patients, staff, and visitors at Sunderland Royal Hospital.
- Company: Be part of CHoICE, a dynamic subsidiary of the NHS focused on quality care.
- Benefits: Enjoy competitive pay, flexible hours, fitness centre access, and childcare support.
- Other info: Opportunities for growth in a supportive and inclusive workplace.
- Why this job: Make a real difference in a caring environment while developing your skills.
- Qualifications: Must hold a valid Security Industry Authority licence and have strong communication skills.
The predicted salary is between 22600 - 26500 £ per year.
City Hospitals Independent Commercial Enterprises Ltd (CHoICE) is seeking a passionate, hardworking and reliable individual to join our team as a Security Officer. The role of a Security Officer is an exciting opportunity for motivated, flexible, task-focused individuals with excellent communication skills. We encourage and support our employees to progress within CHoICE and offer full training on the job.
As a Security Officer, you will work as a member of the Security Team within Sunderland Royal Hospital to assist in the protection of patients, staff and visitors. The post holder must hold a valid Security Industry Authority licence to undertake this role.
If you are ambitious, caring, a team player and strive to deliver high standards of service, we would like to hear from you!
Main duties of the job include:
- Responding to requests from wards and departments for support in handling violent/potentially violent incidents, scenes of actual or suspected crime where personal injury is involved, or a crime in progress.
- Staffing of the security control room, which includes monitoring of CCTV, answering queries from both the public and staff, and key management.
- Proactively patrolling the internal and external sites, securing buildings.
- Providing information and assistance to staff, patients and visitors on security matters.
- Assisting in the prevention of crime.
- Responding to emergency incidents including fire.
- General car parking duties.
- Assisting in the vision to create a safe place to work, visit and stay.
- Minimum weekly collection of cash boxes from payment machines with weights in excess of 20kg.
The post holder will be required to work within the well-established security team to cover weekends, unsocial hours including night duty and public holidays.
About us: City Hospitals Independent Commercial Enterprises Ltd (CHoICE) has been trading since 2014 and is a wholly owned subsidiary company of South Tyneside & Sunderland NHS Foundation Trust (STSFT). We provide a full range of Facilities Management, Procurement and Outpatient Pharmacy services. We employ staff in various functions, ranging from cleaners, porters, engineers, procurement and pharmacists.
We welcome all applications regardless of race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity, particularly from under-represented groups.
Job responsibilities include:
- Responding to requests from wards and departments for support in handling violent/potentially violent incidents.
- Staffing of the security control room, monitoring CCTV, and answering queries.
- Proactively patrolling internal and external sites.
- Providing information and assistance to staff, patients and visitors.
- Assisting in the prevention of crime.
- Responding to emergency incidents.
- General car parking duties.
- Collecting cash boxes from payment machines.
Person Specification:
Skills and Knowledge:
- Negotiation and calming skills to de-escalate situations.
- Communication skills for answering phones and using two-way radios.
- Able to work alone or as part of a team.
- Able to use initiative in emergency situations.
- Basic IT/keyboard skills for documenting daily logs and using CCTV systems.
- Customer-focused, particularly towards patients and visitors.
Qualifications:
- Basic Numeracy and Literacy education.
- Full current UK driving licence.
- Literacy Level 2 (equivalent to GCSE Grade C).
- Numeracy Level 2 (equivalent to GCSE Grade C).
- Conflict resolution / physical intervention training.
- Security Industry Authority licence for Public Space Surveillance (CCTV).
- Security Industry Authority door supervisor licence.
Experience:
- Experience of conflict management, violence and aggression.
- Working within an NHS setting.
Physical Skills:
- Moving and handling.
- Ability to undertake control and restraint training.
- Ability to sit at workstations for monitoring CCTV.
- Ability to empty cash boxes from machines.
- Lifting and pushing of cash boxes.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a submission for Disclosure to the Disclosure and Barring Service will be necessary to check for any previous criminal convictions.
Salary: £26,593 to £28,377 a year (pro rata for part-time).
Higher Security Officer in Sunderland employer: City Hospitals Independent Commercial Enterprises Ltd (CHoICE)
City Hospitals Independent Commercial Enterprises Ltd (CHoICE) is an excellent employer, offering a supportive work culture that prioritises employee well-being and flexibility. With access to fitness facilities and a commitment to maintaining high cleanliness standards, employees can thrive in a rewarding environment that encourages personal and professional growth.
Contact Details:
City Hospitals Independent Commercial Enterprises Ltd (CHoICE) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Higher Security Officer in Sunderland
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CHoICE on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common security officer scenarios. Think about how you'd handle a violent incident or assist a visitor. We want you to show off those negotiation and calming skills!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and ready to take on the role. A smart appearance shows you're serious about joining the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on being part of the CHoICE family right from the start.
We think you need these skills to ace Higher Security Officer in Sunderland
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about becoming a Security Officer and contributing to our team at CHoICE.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Security Officer!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at City Hospitals Independent Commercial Enterprises Ltd (CHoICE)
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with the specific duties mentioned in the job description, such as responding to violent incidents and monitoring CCTV. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Security Officer, excellent communication skills are crucial. Prepare examples from your past experiences where you've effectively communicated in high-pressure situations or resolved conflicts. This will highlight your ability to handle emergencies and interact positively with staff, patients, and visitors.
✨Demonstrate Team Spirit
The job requires working as part of a team, so be ready to discuss how you collaborate with others. Share instances where you've worked successfully in a team environment, especially in challenging situations. This will show that you can contribute to the friendly and organised atmosphere they value.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview, such as how you would handle a violent incident or assist someone in distress. Think through your responses ahead of time, focusing on your conflict resolution skills and ability to remain calm under pressure. This preparation will help you stand out as a capable candidate.
