Project Support Officer - Netcall in Willerby

This is a great opportunity to build your digital project skills while helping improve how people access and navigate healthcare services. You’ll support the implementation and ongoing development of the Netcall Digital Front Door within the Care Coordination Hub, working with operational teams, Digital Services, IT colleagues and suppliers

Main duties of the job

What you’ll do:

• Support the setup, testing, implementation and ongoing administration of Netcall
• Review referral, enquiry and access processes to identify opportunities for improvement
• Develop clear procedures, process maps, guidance and training materials
• Support and train colleagues, helping them adopt new digital processes confidently
• Monitor performance, investigate issues and support continuous service improvement

What we’re looking for:

• A relevant degree-level qualification, or equivalent knowledge, skills and experience
• Experience supporting new digital technologies and ways of working
• Strong communication and IT skills, with confidence explaining technical information clearly
• Good analytical, organisational and problem-solving skills
• Experience supporting complex IT systems and an understanding of the project lifecycle

We welcome applications from different backgrounds, experiences and communities, and value ideas and teamwork that help create fair, inclusive and respectful services

Working for our organisation

At CHCP, we’re passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you’ll be more than just a number. Our people are our shareholders, and their thoughts and opinions are always heard;at CHCP you have a real voice.

Compassion is at the heart of our business; our colleagues work together to deliver first class healthcareto thousands of people. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive.

CHCP CIC employees have access to an excellent range of benefits; for further information, please click on the ‘CHCP Perks and Rewards’ link.

Detailed job description and main responsibilities

Please refer to the job description and person specification attached to this job advert for more information.

Qualifications

• Degree-level qualification in a relevant subject, such as business administration, computing, information systems, project management or health service management, or an equivalent level of knowledge, skills and experience
• Project Management qualification (Prince 2) or equivalent level of knowledge, skill and experience
• Relevant training or qualifications in areas such as Lean/Six Sigma, change management, training delivery, digital systems or service improvement

Knowledge

• Experience of supporting the implementation and adoption of new digital technologies and ways of working
• Knowledge and understanding of services, access routes, referral pathways and operational processes
• Good IT skills (Microsoft packages) and knowledge of the organisation’s various IT systems
• Ability to process information in a logical order
• Ability to record information in an accurate and logical manner
• Ability to discuss and explain complex issues to employees
• Ability to interpret issues raised and explained by systems users
• Excellent interpersonal skills and the ability to communicate with staff at all levels of the organisation, and across multi-agency boundaries
• Good analytical skills to analyse and interpret service processes, user requirements and training needs to support effective system adoption.
• Understanding of Data Quality issues and implementing measures to support quality through training and standardisation.
• In depth knowledge of NHS IM&T systems such as SystmOne, Dawn, Sensei Dental and Inform
• In-depth knowledge of data requirements within NHS bodies

Experience

• Experience of developing logical processes in compliance with existing policies and guidelines
• Ability to discuss and explain technical issues to non-technical staff
• Ability to interpret complex technical problems explained by non-technical systems users
• Practical experience of delivering to non-technical staff on a one to one and group basis
• Support of complex IT systems
• Understanding of project lifecycle
• Ability to work under pressure to meet agreed service levels
• Administration experience of software packages used within healthcare
• Experience of NHS IT systems such as SystmOne, Dawn, Sensei Dental and Inform

City Health Care Partnership CIC (CHCP CIC)is an independent, co-owned Community Interest Company providing high quality local health and care services at several sites across Hull, the East Riding of Yorkshire, Knowsley and St Helens.

Commissioned by the NHS and local authorities, we are a socially responsible business. Our profits are re-invested into our services, our staff, and the communities we work in. We employ nearly 2,500 people and have over 1.7 million patient contacts each year across more than 50 different services.

Our vision is to lead and inspire through excellence, compassion, and expertise in all that we do, and we are looking for exceptional people to work with us to provide the highest possible care to the people who use our services.

Should we receive a high volume of applications the advert may be closed earlier than stated.

Artificial Intelligence (AI) can be used to support the preparation of your application. However, all information submitted must be truthful, accurate and drawn from your own experience. Applications appearing to contain plagiarised, misleading or misrepresented content, including AI-generated content presented as personal experience or fully AI generated applications, may be withdrawn from the recruitment process.

Please let us know if you require any extra support. If you would like this document in a different format, for example in easy read, large font or braille or if you have a disability, long term health condition by which you need to discuss adjustments please contact the Human Resources Team on 01482 236923 where we can support you through this.

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