At a Glance
- Tasks: Support urgent care services, ensuring patients receive timely and compassionate assistance.
- Company: Join a leading social enterprise dedicated to high-quality healthcare.
- Benefits: Flexible part-time hours, competitive salary, and a supportive work environment.
- Other info: Diverse roles available with opportunities for growth and development.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22430 - 27414 £ per year.
Main area: Urgent Care Support
Grade: Band 2
Contract: Permanent
Hours: 22.75 hours per week (Multiple Part-Time opportunities available)
Job ref: 810-8174479
Site: Various Urgent Treatment Centres
Town: Hull / East Riding
Salary: £25,272 pa/pr
Salary period: Yearly
Closing: 10/08/2026 23:59
Job overview: Working with a dedicated multidisciplinary team, you’ll help deliver urgent care services so that patients receive timely, safe and compassionate support when they need it most. This role is ideal for someone who enjoys variety and takes pride in helping services run smoothly. You will support clinicians, patients and colleagues across Urgent Treatment Centres, providing both administrative and operational support. Your contribution will help create a positive patient experience and ensure the service operates effectively 24 hours a day, 7 days a week.
There are multiple vacancies available within the following locations:
- Bransholme Urgent Treatment Centre (1 x 18.75 hours & 1 x 16 hours)
- Hull Royal Urgent Treatment Centre (1 x 22.5 hours, 1 x 24.63 hours & 1 x 12.5 hours)
These roles will be working a 4-week rolling rota.
Main duties of the job:
- Book patients onto SystmOne and maintain accurate records
- Answer telephone calls and direct enquiries appropriately
- Support clinicians with home visits and help ensure visits are completed in line with clinical priority
- Undertake equipment, vehicle and medication checks
- Monitor waiting areas, complete patient comfort calls and support patient wellbeing
- Provide professional administrative support to help the Urgent Treatment Centres run efficiently
What we’re looking for:
- Strong communication and customer service skills
- Good organisational skills and the ability to manage a range of tasks
- Confidence working as part of a multidisciplinary team
- A flexible and reliable approach in a busy healthcare setting
You might have experience in administration, healthcare support or customer-facing roles, and we welcome transferable skills from a variety of backgrounds. We value fairness, respect and inclusion, and welcome applications from people of all backgrounds, experiences and communities who share our commitment to excellent patient care.
Working for our organisation: At CHCP, we’re passionate about people and we know that you are too. We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine. Work with us and you’ll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP you have a real voice.
Compassion is at the heart of our business; we’re a team of nearly 2,500 colleagues who work together to deliver first-class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive.
As the 13th largest social enterprise in the UK, we’re pioneering the move towards independent service delivery. Join us on our journey and help us make history.
Detailed job description and main responsibilities: Please see the job description and person specification attached to this job advert for full details on the role.
Person specification:
- Qualifications: Level 2 in Business Administration or Customer Service or equivalent knowledge and experience
- Word processing to OCR level 2 standard
- International Computer Driving License (ICDL) or able to demonstrate high level of keyboard skills and knowledge
- Current Full Driving Licence
- Basic Life Support training or willingness to undertake
Knowledge:
- Knowledge of a range of reception and administration procedures
- Standard IT skills including basic knowledge of Microsoft programmes
- Knowledge of stock rotation and control procedures
Experience:
- Previous experience working with the general public
- Previous driving experience
City Health Care Partnership CIC (CHCP CIC) is an independent, co-owned Community Interest Company providing high quality local health and care services at several sites across Hull, the East Riding of Yorkshire, Knowsley and St Helens. Commissioned by the NHS and local authorities, we are a socially responsible business. Our profits are re-invested into our services, our staff, and the communities we work in. We employ nearly 2,500 people and have over 1.7 million patient contacts each year across more than 50 different services.
Our vision is to lead and inspire through excellence, compassion, and expertise in all that we do, and we are looking for exceptional people to work with us to provide the highest possible care to the people who use our services.
Should we receive a high volume of applications the advert may be closed earlier than stated. Should you have started the application at this point and require additional time to complete it, please contact us for support.
We acknowledge some candidates may use AI to support their application, however it is essential that your application accurately reflect your skills, knowledge, and experience and this will be validated via the interview and clearance process. Please let us know if you require any extra support. If you would like this document in a different format, for example in easy read, large font or braille or if you have a disability, long term health condition by which you need to discuss adjustments please contact the Human Resources Team on 01482 236923 where we can support you through this.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
If you have problems applying, contact:
Name: Michelle Durham
Job title: Operations Manager
Email address: michelle.durham2@nhs.net
Telephone number: 07522230769
Address: City Health Care Partnership CIC, 5 Beacon Way, Hull, HU3 4AE
Urgent Care Support Staff employer: City Health Care Partnership CIC
City Health Care Partnership CIC is an exceptional employer, offering a supportive work culture that prioritises professional development and collaboration within multi-disciplinary teams. Located in Hull, this role not only allows you to make a meaningful impact on patients' lives but also provides ongoing learning opportunities to enhance your skills in a dynamic community care environment.
Contact Details:
City Health Care Partnership CIC Recruitment Team
