SystmOne Support & Training Lead — Hybrid

An opportunity has arisen for an individual with strong SystmOne skills to join the Information Management team within City Health Care Partnership. Working with digital and information teams, you’ll help improve how services use software systems so staff can work more efficiently and patients receive safer, more accurate care. This role supports colleagues across City Health Care Partnership CIC by making sure systems are well set up, understood and used consistently.

You’ll be part of a supportive team that works closely with services to deliver system improvements, training and clear ways of working. Your work will help teams record and use information confidently, supporting better decisions and service planning. We are also able to offer hybrid working, allowing our team flexibility to work from home, whilst still maintaining contact with the team by attending the office two/three days per week. Based at the Business Support Centre in Hull, the role may also require you to travel across the East Riding with occasional visits to the Northwest.

What you’ll do:

• Support the delivery of software system projects from planning through to implementation
• Configure and improve systems so they meet service needs
• Develop clear guidance and standard operating procedures
• Provide advice, training and support to staff at all levels
• Help improve data quality and consistent reporting across teams

Experience supporting or managing digital or software systems

• Confidence explaining technical information in a clear, simple way
• Good planning and problem-solving skills
• Ability to work with a wide range of people and teams
• An organised approach, with attention to detail and data quality

In this position, you will contribute to the continuous advancement of our primary clinical system, SystmOne, working alongside the wider Systems team and subject matter experts, while also enjoying the scope to assume additional duties in training delivery and reporting.

We welcome applications from people of all backgrounds and experiences and are committed to fair, inclusive recruitment where everyone is treated with respect and supported to succeed.

At CHCP, we’re passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine. Work with us and you’ll be more than just a number. Our people are our shareholders, and their thoughts and opinions are always heard; at CHCP you have a real voice. Compassion is at the heart of our business; our colleagues work together to deliver first class healthcare to thousands of people. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive.

CHCP CIC employees have access to an excellent range of benefits; for further information, please click on the ‘CHCP Perks and Rewards’ link.

Please see the job description and person specification attached to this job advert for full details on the role.

Qualifications:

• Degree, equivalent qualifications or equivalent level of knowledge, skill and experience
• SystmOne Train the Trainer or relevant experience
• Project Management qualification (Prince 2) or equivalent level of knowledge, skill and experience
• ECDL, NHS Elite, NHS Preparation for MOST or equivalent
• Allocate Software Administration skills
• Training specific courses/qualifications

Knowledge:

• Good IT skills (Microsoft packages) and knowledge of the varied organisations IT systems
• Ability to process information in a logical order
• Ability to record information in an accurate and logical manner
• Ability to discuss and explain complex issues to employees
• Ability to interpret issues raised and explained by systems users
• Excellent interpersonal skills and the ability to communicate with staff at all levels of the organisation, and across multi-agency boundaries
• Good analytical skills to be able to analyse and interpret individuals’ learning needs to decide how best to deliver the training.
• Understanding of Data Quality issues and implementing measures to support quality through training and standardisation.
• SystmOne TTT Core, Community trained
• In depth knowledge of NHS IM&T systems such as SystmOne, Dawn, R4, Inform, Maps (E-Rostering), Software Europe Expenses, Covalent, ESR, Choose & Book
• In-depth knowledge of data requirements within NHS bodies

• Experience of developing logical processes in compliance with existing policies and guidelines
• Significant experience of advanced level SystmOne administration skills
• Ability to record information in an accurate and logical manner
• Ability to discuss and explain technical issues to non-technical staff
• Ability to interpret complex technical problems explained by non-technical systems users
• Practical experience of delivering to non-technical staff on a one to one and group basis
• Support of complex IT systems
• Understanding of project lifecycle
• Ability to work under pressure to meet agreed service levels
• Administration experience of software packages used within healthcare
• Experience of NHS IT systems such as SystmOne, Dawn, R4, Inform, Maps (E-Rostering), Covalent, ESR, E-Referrals (Choose & Book)

City Health Care Partnership CIC (CHCP CIC) is an independent, co-owned Community Interest Company providing high quality local health and care services at several sites across Hull, the East Riding of Yorkshire, Knowsley and St Helens. Commissioned by the NHS and local authorities, we are a socially responsible business. Our profits are re-invested into our services, our staff, and the communities we work in. We employ nearly 2,500 people and have over 1.7 million patient contacts each year across more than 50 different services.

Our vision is to lead and inspire through excellence, compassion, and expertise in all that we do, and we are looking for exceptional people to work with us to provide the highest possible care to the people who use our services.

Should we receive a high volume of applications the advert may be closed earlier than stated. Should you have started the application at this point and require additional time to complete it, please contact us for support.

We acknowledge some candidates may use AI to support their application, however it is essential that your application accurately reflects your skills, knowledge, and experience and this will be validated via the interview and clearance process. Please let us know if you require any extra support. If you would like this document in a different format, for example in easy read, large font or braille or if you have a disability, long term health condition by which you need to discuss adjustments please contact the Human Resources Team on 01482 236923 where we can support you through this.