At a Glance
- Tasks: Lead a dynamic support team in urgent care, ensuring smooth patient services.
- Company: Join City Health Care Partnership, a community-focused organisation dedicated to high-quality care.
- Benefits: Enjoy competitive salary, training opportunities, and a supportive work environment.
- Other info: Flexible hours and diverse roles available to suit everyone.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Experience in team leadership and healthcare settings is essential.
The predicted salary is between 26159 - 31972 £ per year.
Main area Integrated Urgent Care
Grade NHS AfC: Band 4
Contract: Permanent
Hours: Full time - Each base has different opening hours but some unsocial hours required to meet the needs of the role
Job ref: 810-8180554
Site: Bransholme Urgent Treatment Centre
Town: Hull
Salary: £28,392 - £31,157 pa/pr
Salary period: Yearly
Closing: 18/08/2026 23:59
Job overview: Working with the Integrated Urgent Care team, you’ll help ensure patients receive a smooth and efficient service by leading vital support functions that keep urgent care services running safely and effectively. As Support Staff Team Leader, you will provide day‑to‑day leadership to the support staff team across urgent care settings. You will work closely with clinical and operational colleagues to coordinate services, support patient pathways and maintain high standards of customer care. This is a varied role that combines team leadership with hands‑on operational support, helping to ensure services remain responsive and resilient.
Main duties of the job:
- Lead and support the Urgent Care Support Staff Team across multiple service sites
- Coordinate administration, reception and operational activities to support patient care
- Provide hands‑on support when needed, including reception, administration and driving duties
- Manage stock ordering and resources to ensure services run efficiently
- Support incident management, business continuity processes and service improvement initiatives
What we’re looking for:
- Experience supervising or leading a team in a healthcare, customer service or operational setting
- Strong organisational, communication and problem‑solving skills
- Experience of administration, reception or service coordination processes
- Confidence using IT systems and learning new digital tools
- A flexible and proactive approach, with the ability to adapt to service needs, including some unsociable hours
Training will be provided for specialist responsibilities, including system administration and incident management. We welcome applications from people of all backgrounds and value the different experiences, perspectives and ideas that help us deliver inclusive, high‑quality care.
Working for our organisation: At CHCP, we’re passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine. Work with us and you’ll be more than just a number. Our people are our shareholders, and their thoughts and opinions are always heard; at CHCP you have a real voice. Compassion is at the heart of our business; our colleagues work together to deliver first class healthcare to thousands of people. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive.
CHCP CIC employees have access to an excellent range of benefits; for further information, please click on the ‘CHCP Perks and Rewards’ link.
Detailed job description and main responsibilities: Please see job description and person specification attached to this job advert for more information.
Person specification:
Qualifications:- Level 4 Supervisor/Team Leader Award or equivalent experience
- OCR level 2 or ICDL or equivalent experience
- Knowledge of SystemOne
- Working knowledge of the Integrated Urgent Care Service
- Knowledge of all of the IT systems required for use within the service, including System One, E‑Roster, InPhase, Oracle, ATL, mobile working.
- Knowledge and experience to deal with non routine issues such as problem solving for an area of work or outside issues which affect the service.
- Knowledge of Business Continuity Plans for Urgent Care
- Knowledge of eRoster
- Experience of working as a supervisor
- Experience of working in a healthcare setting
- Experience of stock control
City Health Care Partnership CIC (CHCP CIC) is an independent, co‑owned Community Interest Company providing high quality local health and care services at several sites across Hull, the East Riding of Yorkshire, Knowsley and St Helens. Commissioned by the NHS and local authorities, we are a socially responsible business. Our profits are re‑invested into our services, our staff, and the communities we work in. We employ nearly 2,500 people and have over 1.7 million patient contacts each year across more than 50 different services. Our vision is to lead and inspire through excellence, compassion, and expertise in all that we do, and we are looking for exceptional people to work with us to provide the highest possible care to the people who use our services.
Should we receive a high volume of applications the advert may be closed earlier than stated. Should you have started the application at this point and require additional time to complete it, please contact us for support. We acknowledge some candidates may use AI to support their application, however it is essential that your application accurately reflects your skills, knowledge, and experience and this will be validated via the interview and clearance process. Please let us know if you require any extra support. If you would like this document in a different format, for example in easy read, large font or braille or if you have a disability, long term health condition by which you need to discuss adjustments please contact the Human Resources Team on 01482 236923 where we can support you through this.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Please be aware we reserve the right to close this vacancy when we receive a sufficient number of applications.
Support Staff Team Leader employer: City Health Care Partnership CIC
City Health Care Partnership CIC is an exceptional employer, offering a supportive work culture that prioritises professional development and collaboration within multi-disciplinary teams. Located in Hull, this role not only allows you to make a meaningful impact on patients' lives but also provides ongoing learning opportunities to enhance your skills in a dynamic community care environment.
Contact Details:
City Health Care Partnership CIC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Staff Team Leader
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like City Health Care Partnership CIC.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at City Health Care Partnership CIC.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like City Health Care Partnership CIC, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Support Staff Team Leader
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at City Health Care Partnership CIC.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at City Health Care Partnership CIC.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to City Health Care Partnership CIC. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at City Health Care Partnership CIC. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at City Health Care Partnership CIC
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research City Health Care Partnership CIC’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
