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- Tasks: Be the friendly face of healthcare, guiding patients to the right services.
- Company: Join a passionate team at CHCP, dedicated to high-quality care.
- Benefits: Enjoy flexible hours, supportive environment, and opportunities for growth.
- Other info: Be part of a diverse team in a pioneering social enterprise.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Level 2 in Business Administration or Customer Service preferred.
The predicted salary is between 24000 - 36000 £ per year.
A vacancy has arisen for a motivated and enthusiastic Band 2 to join the Primary Care Service Care Navigation Team. The role of Care Navigator is the first point of contact for patients and visitors when they attend or contact the practice; therefore, promoting a positive image of where you work is paramount.
Main duties of the job:
- The candidate will need to have excellent communication and customer care skills.
- Responsible for ensuring that service users are in the right place at the right time, signposting and re-directing if appropriate following care pathways.
- Provide a high-quality and responsive customer care service to all patients and visitors.
- Based within GP Practices and the Care Navigation Hub.
- Support the delivery of the service by changing bases/hours to cover annual leave and/or sickness, which can sometimes be at short notice.
Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore City Health Care Partnership would not be able to issue a Certificate of Sponsorship for this role.
For more information, please contact Billie-Jean Weightman, Practice Admin Manager on 07593564484 or email on billie-jean.weightman@nhs.net.
About us:
At CHCP, we’re passionate about people and we know that you are too. We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP you have a real voice. Compassion is at the heart of our business; we’re a team of nearly 2,500 colleagues who work together to deliver first-class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive. As the 13th largest social enterprise in the UK, we’re pioneering the move towards independent service delivery. Join us on our journey and help us make history.
Job responsibilities:
Please see the job description and person specification attached to this job advert for full details on the role.
Person Specification:
- Qualifications: Level 2 in Business Administration or Customer Service or equivalent knowledge and experience.
- Word processing OCR 2 standard.
- International Computer Driving License (ICDL) or able to demonstrate appropriate level of skill.
Knowledge:
- Knowledge of a range of routine administration procedures.
- Knowledge of Microsoft Word.
- Knowledge of other Microsoft packages.
Experience:
- Previous experience of working in an office environment and carrying out general office procedures.
- Experience of SystmOne functions.
- Previous NHS experience.
- Previous experience of working with the general public.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator in Kingston upon Hull employer: City Health Care Partnership CIC
Contact Detail:
City Health Care Partnership CIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator in Kingston upon Hull
✨Tip Number 1
First things first, make sure you know the ins and outs of the Care Navigator role. Brush up on your communication skills and customer care techniques because you'll need to shine in those areas. We want you to be the friendly face that patients remember!
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on how you'd handle different patient scenarios and questions about your experience. This will help you feel more confident when it’s your turn to impress the interviewers.
✨Tip Number 3
Don’t forget to research CHCP! Knowing their values and mission can really set you apart during the interview. Show them that you’re not just looking for any job, but that you genuinely want to be part of their compassionate team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team. Let’s get you on board and making a difference!
We think you need these skills to ace Care Navigator in Kingston upon Hull
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for patient care shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about joining our Care Navigation Team and making a difference in people's lives.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for excellent communication and customer care skills, so share examples that demonstrate how you've excelled in these areas in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at City Health Care Partnership CIC
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Care Navigator role. Familiarise yourself with the main duties and responsibilities, especially around communication and customer care skills. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Care Navigator, excellent communication is key. Prepare examples from your past experiences where you've successfully communicated with patients or customers. Think about how you handled difficult situations or provided clear information, as these stories will highlight your suitability for the role.
✨Demonstrate Flexibility and Team Spirit
Given the nature of the service operating 365 days a year, it's important to convey your willingness to adapt to changing hours and bases. Share any previous experiences where you've had to be flexible or worked well within a team, as this will show that you can thrive in a dynamic environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if the workplace aligns with your values and career goals.