Health Centre Receptionist in Hull

You'll support patients and visitors through front of house reception services, helping them access care smoothly and feel welcomed. You'll be part of the Care Coordination Customer Service Team, working across multiple health centre receptions. Your role is key to creating a positive first impression and keeping services running safely and efficiently. You'll work closely with clinical and admin teams to ensure patients are directed and supported with care.

Main duties of the job

• Welcome patients and visitors in a friendly, professional way
• Manage a busy reception, including answering calls and booking enquiries
• Direct patients to appointments and support clinical teams
• Keep records accurate and up to date using digital systems
• Provide flexible cover across reception sites when needed

What we're looking for

• Strong organisation skills with good attention to detail
• Clear communication and a calm, approachable manner
• Flexibility to work across different sites and shift needs
• Level 3 qualification in Business Administration or Customer Service, or equivalent experience
• Word processing skills to OCR Level 2 or ICDL standard
• Experience in an NHS setting is helpful but not essential

We welcome applicants from all backgrounds and value different experiences to help us deliver kind, inclusive care for everyone. The post is a mobile role covering the 17 health centres in Hull and East Riding.

Working for our organisation

At CHCP, we're passionate about people and we know that you are too. We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine. Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP you have a real voice. Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first-class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive. As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.

Detailed job description and main responsibilities

Please see the job description and person specification attached to this job advert for full details on the role.

Person specification

Qualifications

• Level 3 in Business Administration/Customer Service or equivalent level of knowledge and experience
• Word processing to OCR level 2 standard or ICDL

Knowledge

• Comprehensive knowledge of a range of administration procedures and practices.
• Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook.
• Knowledge of SystmOne functions and other clinical reporting systems
• Knowledge of clinic/appointment programmes
• Knowledge of making every contact count (MECC)

Experience

• Previous experience of working in an office environment and carrying out general office/administration procedures
• Previous experience of patient appointment booking systems e.g. SystmOne
• Previous NHS experience or working with the public

City Health Care Partnership CIC (CHCP CIC) is an independent, co-owned Community Interest Company providing high quality local health and care services at several sites across Hull, the East Riding of Yorkshire, Knowsley and St Helens. Commissioned by the NHS and local authorities, we are a socially responsible business. Our profits are re-invested into our services, our staff, and the communities we work in. We employ nearly 2,500 people and have over 1.7 million patient contacts each year across more than 50 different services. Our vision is to lead and inspire through excellence, compassion, and expertise in all that we do, and we are looking for exceptional people to work with us to provide the highest possible care to the people who use our services.

Should we receive a high volume of applications the advert may be closed earlier than stated. Should you have started the application at this point and require additional time to complete it, please contact us for support. We acknowledge some candidates may use AI to support their application, however it is essential that your application accurately reflects your skills, knowledge, and experience and this will be validated via the interview and clearance process. Please let us know if you require any extra support. If you would like this document in a different format, for example in easy read, large font or braille or if you have a disability, long term health condition by which you need to discuss adjustments please contact the Human Resources Team where we can support you through this.