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- Tasks: Support the reception team by greeting patients and managing appointments in a busy health centre.
- Company: Join the City Health Care Partnership, a leading social enterprise in the UK.
- Benefits: Flexible working hours, supportive team environment, and opportunities for personal growth.
- Other info: Be part of a diverse team dedicated to delivering first-class healthcare.
- Why this job: Make a difference in healthcare while gaining valuable experience in a dynamic setting.
- Qualifications: Experience in office administration and customer service; knowledge of appointment systems preferred.
The predicted salary is between 23970 - 25400 £ per year.
This is an excellent opportunity to join the City Health Care Partnership Care Coordination Customer Service Team. This is an exciting role if you are looking for a new position working with a dynamic team within the Hull and East Riding area.
Main duties of the job:
- Support the reception Front of House Service.
- Meet and greet patients and visitors.
- Deal with all aspects of a busy reception including taking phone calls and directing patients for their appointments.
- Support the clinical teams.
Candidates must be highly organised, able to work to tight deadlines, whilst maintaining accuracy and attention to detail. We require a flexible approach to meet the needs of the service, including cover for annual leave, sickness, and training at various Health Centres within Hull.
Job responsibilities:
Please see the job description and person specification attached to this job advert for full details on the role.
Person Specification:
- Previous experience of working in an office environment and carrying out general office/administration procedures.
- Previous experience of patient appointment booking systems e.g. SystmOne.
- Previous NHS experience or working with the public.
Qualifications:
- Level 3 in Business Administration/Customer Service or equivalent level of knowledge and experience.
- Word processing to OCR level 2 standard or ICDL.
Knowledge:
- Comprehensive knowledge of a range of administration procedures and practices.
- Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook.
- Knowledge of SystmOne functions and other clinical reporting systems.
- Knowledge of clinic/appointment programmes.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Health Centre Receptionist - Bridlington Hospital employer: City Health Care Partnership CIC
Contact Detail:
City Health Care Partnership CIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Centre Receptionist - Bridlington Hospital
✨Tip Number 1
Get to know the company! Research City Health Care Partnership and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and reception duties. Role-play with a friend or family member to build your confidence and refine your answers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Bridlington Hospital. Don’t miss out on this opportunity!
We think you need these skills to ace Health Centre Receptionist - Bridlington Hospital
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Health Centre Receptionist. We want to see how you can bring your unique flair to our dynamic team!
Show Off Your Organisational Skills: Since this role requires a high level of organisation, be sure to mention any relevant experience you have in managing busy environments. We love candidates who can juggle multiple tasks while keeping everything running smoothly!
Highlight Customer Service Experience: As you'll be meeting and greeting patients, it's crucial to showcase your customer service skills. Share examples of how you've provided excellent service in previous roles, as we value a friendly and approachable attitude.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at City Health Care Partnership CIC
✨Know Your Stuff
Familiarise yourself with the role of a Health Centre Receptionist and the specific duties mentioned in the job description. Understand the importance of patient interaction and how to manage a busy reception. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your previous experience in office environments and any relevant customer service roles. Be ready to discuss your familiarity with appointment booking systems like SystmOne, as well as your proficiency in Microsoft Office. Prepare examples of how you've used these skills in past roles to demonstrate your capability.
✨Be Personable
As a receptionist, you'll be the first point of contact for patients and visitors. Practice your greeting and ensure you come across as warm and approachable. Think about how you can convey your enthusiasm for helping others and your ability to handle various situations with a positive attitude.
✨Prepare for Flexibility
The job requires a flexible approach, so be prepared to discuss how you can adapt to changing needs, such as covering for colleagues. Share examples from your past where you've successfully managed unexpected changes or tight deadlines, showcasing your organisational skills and attention to detail.