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- Tasks: Support the reception team by greeting patients and managing appointments in a busy health centre.
- Company: Join City Health Care Partnership, a leading social enterprise in healthcare.
- Benefits: Flexible working hours, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in office administration and excellent communication skills are essential.
- Other info: Be part of a compassionate team dedicated to delivering first-class healthcare.
This is an excellent opportunity to join the City Health Care Partnership Care Coordination Customer Service Team. This is an exciting role if you are looking for a new position working with a dynamic team within the Hull and East Riding area. We are looking for enthusiastic and well-motivated individuals to support the reception Front of House Service. This role is very flexible, working on a reception within the Health Centres based in Hull and the East Riding, meeting and greeting patients and visitors, dealing with all aspects of a busy reception including taking phone calls, directing patients for their appointments, and supporting the clinical teams.
Main duties of the job:
- Candidates must be highly organised, able to work to tight deadlines while maintaining accuracy and attention to detail.
- A flexible approach is required to meet the needs of the service, i.e. cover for annual leave, sickness, training at various Health Centres within the Hull & East Riding area.
- Excellent communication skills and a friendly approachable nature are essential for this role.
For informal enquiries please contact Janet McIntyre on telephone number 07526167576. If you require an alternative method of communication, please e-mail janet.mcintyre1@nhs.net for further information on this post.
About us:
At CHCP, we are passionate about people and we know that you are too. We recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine. Work with us and you will be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard at CHCP; you have a real voice. Compassion is at the heart of our business; we are a team of nearly 2,500 colleagues who work together to deliver first class healthcare to thousands of people living in Hull, the East Riding, Knowsley, and St Helens. Local diversity demands diverse roles, which is why we have vacancies to suit everybody. No matter your role at CHCP, we will support you to thrive. As the 13th largest social enterprise in the UK, we are pioneering the move towards independent service delivery. Join us on our journey and help us make history.
Job responsibilities:
Please see the job description and person specification attached to this job advert for full details on the role.
Person Specification:
Experience:
- Previous experience of working in an office environment and carrying out general office/administration procedures.
- Previous experience of patient appointment booking systems e.g. SystmOne.
- Previous NHS experience or working with the public.
Qualifications:
- Level 3 in Business Administration/Customer Service or equivalent level of knowledge and experience.
- Word processing to OCR level 2 standard or ICDL.
Knowledge:
- Comprehensive knowledge of a range of administration procedures and practices.
- Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook.
- Knowledge of SystmOne functions and other clinical reporting systems.
- Knowledge of clinic/appointment programmes.
- Knowledge of making every contact count (MECC).
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Contact Detail:
City Health Care Partnership CIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Centre Receptionist - Bransholme Health Centre
✨Tip Number 1
Get to know the company! Research City Health Care Partnership and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Health Centre Receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with greeting people and handling phone calls.
✨Tip Number 3
Be flexible and ready to adapt! The job requires covering for various roles, so highlight your ability to handle different tasks and work under pressure. Share examples from your past experiences where you've successfully juggled multiple responsibilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at CHCP. Don’t miss out on this fantastic opportunity!
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Health Centre Receptionist. We want to see how you can bring your unique flair to our dynamic team!
Show Off Your Communication Skills: Since excellent communication is key for this role, don’t shy away from showcasing your friendly and approachable nature in your written application. Let us know how you connect with people!
Be Organised and Detail-Oriented: We’re looking for someone who can juggle tasks while keeping everything accurate. Use your application to demonstrate your organisational skills and attention to detail – it’ll make a great impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with CHCP!
How to prepare for a job interview at City Health Care Partnership CIC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Health Centre Receptionist. Familiarise yourself with the key duties mentioned in the job description, like managing appointments and supporting clinical teams. This will help you demonstrate your enthusiasm and readiness for the role.
✨Show Off Your Communication Skills
As this role requires excellent communication, think of examples from your past experiences where you've successfully interacted with patients or customers. Be ready to discuss how you handle difficult situations or complaints, as this will showcase your friendly and approachable nature.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this position. Prepare to talk about how you manage your time and prioritise tasks, especially in a busy environment. You might even want to bring up specific tools or methods you use to stay on top of your workload.
✨Be Flexible and Adaptable
The job requires a flexible approach, so be prepared to discuss how you can adapt to changing circumstances, such as covering for colleagues or learning new systems like SystmOne. Highlight any previous experiences where you've had to adjust quickly to new challenges.