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- Tasks: Be the friendly face for patients, guiding them through their healthcare journey.
- Company: Join a passionate team at City Health Care Partnership CIC, dedicated to quality care.
- Benefits: Enjoy a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your customer care skills.
- Qualifications: Excellent communication skills and a passion for helping others.
- Other info: Flexible hours and a chance to be part of a diverse, caring community.
The predicted salary is between 24000 - 36000 £ per year.
A vacancy has arisen for a motivated and enthusiastic Band 2 to join the Primary Care Service Care Navigation Team.
The role of Care Navigator is the first point of contact for patients and visitors when they attend or contact the practice; therefore, promoting a positive image of where you work is paramount.
Responsibilities
- The candidate will need to have excellent communication and customer care skills.
- Responsible for ensuring that service users are in the right place at the right time, signposting and re-directing if appropriate following care pathways.
- Provide a high-quality and responsive customer care service to all patients and visitors.
- Based within GP Practices and the Care Navigation Hub.
- Support the delivery of the service by changing bases/hours to cover annual leave and/or sickness, which can sometimes be at short notice.
Note
Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore City Health Care Partnership would not be able to issue a Certificate of Sponsorship for this role.
Contact
For more information, please contact Billie-Jean Weightman, Practice Admin Manager on 07593564484 or email on billie-jean.weightman@nhs.net.
About CHCP
At CHCP, we’re passionate about people and we know that you are too. We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP you have a real voice. Compassion is at the heart of our business; we’re a team of nearly 2,500 colleagues who work together to deliver first-class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive. As the 13th largest social enterprise in the UK, we’re pioneering the move towards independent service delivery. Join us on our journey and help us make history.
Additional Information
Please see the job description and person specification attached to this job advert for full details on the role.
Closing Date
This advert closes on Thursday 29 Jan 2026.
Care Navigator | City Health Care Partnership CIC employer: City Health Care Partnership CIC
Contact Detail:
City Health Care Partnership CIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator | City Health Care Partnership CIC
✨Tip Number 1
Get to know the company! Research City Health Care Partnership and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Care Navigator, you'll be the first point of contact for patients. Role-play with friends or family to get comfortable with common scenarios you might face in the role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local health care events. Building relationships can give you insider info and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at CHCP.
We think you need these skills to ace Care Navigator | City Health Care Partnership CIC
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for helping others shine through. We want to see that you’re genuinely excited about the Care Navigator role and how you can contribute to our team at CHCP.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your communication and customer care skills. We’re looking for specific examples of how you’ve successfully navigated similar roles or situations in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences are easy to spot. Remember, we want to know how you can help us deliver first-class healthcare!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at City Health Care Partnership CIC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Care Navigator role. Familiarise yourself with the responsibilities and expectations outlined in the job description. This will help you articulate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
As a Care Navigator, excellent communication is key. Prepare examples from your past experiences where you successfully communicated with patients or colleagues. Highlight your ability to listen actively and respond empathetically, as this will resonate well with the interviewers.
✨Demonstrate Flexibility and Team Spirit
Given the nature of the role, it’s important to show that you can adapt to changing circumstances. Be ready to discuss times when you’ve had to adjust your schedule or approach to meet team needs. Emphasising your willingness to support colleagues during busy periods will reflect positively on you.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
