At a Glance
- Tasks: Support urgent care services, ensuring patients feel safe and welcomed.
- Company: Join a passionate team at City Health Care Partnership CIC.
- Benefits: Fixed rota for work-life balance, training provided, and a supportive environment.
- Other info: Be part of a diverse team dedicated to first-class healthcare.
- Why this job: Make a real difference in patient care during evenings and weekends.
- Qualifications: Level 2 in Business Administration or Customer Service preferred.
The predicted salary is between 24000 - 28000 £ per year.
This role helps people access safe, timely urgent care by supporting services during evenings and weekends. You'll be part of a welcoming Urgent Treatment Centre team, working alongside clinical and non-clinical colleagues to support patient flow and experience. The role is split across two services and follows a fixed rota, giving you clarity and consistency in your working pattern. Your work will help ensure patients feel supported, informed and cared for during extended opening hours.
Main duties of the job
- Support day-to-day activity within an urgent care setting
- Help create a calm, safe and welcoming environment for patients
- Work closely with colleagues to support smooth patient journeys
- Follow agreed processes to maintain quality, safety and confidentiality
- Work a fixed four-week rota including evenings and weekends
Rotas
- Week 1: Saturday and Sunday, 07:00-18:00
- Week 2: Friday, 18:00-23:00 and Saturday, 11:00-23:00
- Week 3: Friday, 07:00-18:00
- Week 4: Thursday, 07:00-18:00
What we're looking for
- A caring, reliable approach with a focus on patient experience
- Ability to work well as part of a team
- Confidence following set procedures and routines
- Willingness to work evenings and weekends as part of a rota
We welcome transferable skills and provide training and support.
About us
At CHCP, we're passionate about people and we know that you are too. We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, and we want to give all our colleagues the chance to shine. Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP you have a real voice. Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first-class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive. As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.
Job responsibilities
Please see the job description and person specification attached to this job advert for full details on the role.
Person Specification
Qualifications
- Essential Level 2 in Business Administration or Customer Service or equivalent knowledge and experience
- Word processing to OCR level 2 standard
- International Computer Driving License (ICDL) or able to demonstrate high level of keyboard skills and knowledge
- Current Full Driving Licence
- Basic Life Support training or willingness to undertake
Knowledge
- Essential Knowledge of a range of reception and administration procedures
- Standard IT skills including basic knowledge of Microsoft programmes
- Desirable Knowledge of stock rotation and control procedures
Experience
- Essential Previous experience working with the general public
- Desirable Previous driving experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name City Health Care Partnership CIC
Address Bridlington Urgent Treatment Centre, Bessingby Rd, Bridlington, YO16 4QP
Employer's website https://www.chcpcic.org.uk/
Urgent Care Support Staff in Bridlington employer: City Health Care Partnership CIC
At CHCP, we pride ourselves on being a supportive and inclusive employer, dedicated to delivering exceptional healthcare in the Bridlington area. Our team-oriented culture fosters collaboration and respect, ensuring that every voice is heard and valued. With opportunities for professional growth and a commitment to employee well-being, you will find a rewarding career where your contributions truly make a difference in the lives of our patients.
Contact Details:
City Health Care Partnership CIC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Urgent Care Support Staff in Bridlington
✨Tip Number 1
Get to know the company! Before your interview, check out CHCP's website and social media. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience and how it aligns with the role of Urgent Care Support Staff.
✨Tip Number 3
Show your passion for patient care! During the interview, share specific examples of how you've gone above and beyond to support others. This will demonstrate your caring approach and commitment to enhancing patient experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Urgent Care Support Staff in Bridlington
Some tips for your application 🫡
Show Your Caring Side:In your application, let us see your caring and reliable approach. Share examples of how you've supported others in previous roles or situations, especially in a customer service or healthcare context.
Highlight Teamwork Skills:We love team players! Make sure to mention any experiences where you worked closely with colleagues to achieve a common goal. This will show us that you can contribute to our welcoming environment.
Follow the Job Description:Take a good look at the job description and person specification. Tailor your application to reflect how your skills and experiences align with what we're looking for, especially around patient experience and following procedures.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at City Health Care Partnership CIC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Urgent Care Support Staff position. Familiarise yourself with the daily activities and how they contribute to patient care. This will help you demonstrate your genuine interest in the role and show that you're ready to support patient flow effectively.
✨Showcase Your Team Spirit
Since this role involves working closely with clinical and non-clinical colleagues, be prepared to discuss your teamwork experiences. Share specific examples of how you've collaborated with others in past roles, especially in high-pressure environments. Highlighting your ability to create a calm and welcoming atmosphere will resonate well with the interviewers.
✨Emphasise Your Caring Nature
The job requires a caring and reliable approach, so be sure to convey your passion for helping others. Share stories that illustrate your commitment to patient experience and how you've gone above and beyond to support individuals in previous roles. This will help you connect with the values of the organisation.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to follow procedures and maintain safety. Think about how you would handle various situations in an urgent care setting, such as managing patient flow during busy periods or ensuring confidentiality. Practising these responses will help you feel more confident during the interview.
