At a Glance
- Tasks: Support the reception team by greeting patients and managing appointments in a busy health centre.
- Company: Join the City Health Care Partnership, a leading social enterprise in healthcare.
- Benefits: Enjoy a supportive work environment with opportunities for personal and professional growth.
- Other info: Flexible hours and a chance to thrive in a diverse workplace.
- Why this job: Make a real difference in people's lives while working in a dynamic and compassionate team.
- Qualifications: Experience in office administration and customer service is preferred.
The predicted salary is between 23900 - 25600 £ per year.
This is an excellent opportunity to join the City Health Care Partnership Care Coordination Customer Service Team. This is an exciting role if you are looking for a new position working with a dynamic team within the Hull and East Riding area.
Main duties of the job:
- Support the reception Front of House Service.
- Meet and greet patients and visitors.
- Deal with all aspects of a busy reception including taking phone calls and directing patients for their appointments.
- Support the clinical teams.
Candidates must be highly organised, able to work to tight deadlines, whilst maintaining accuracy and attention to detail. We require a flexible approach to meet the needs of the service, including cover for annual leave, sickness, and training at various Health Centres within the Hull & East Riding area. Excellent communication skills and a friendly, approachable nature are essential for this role.
About us:
At CHCP, we’re passionate about people and we know that you are too. We recognise that high-quality care is delivered by high-quality professionals who are appreciated, respected and supported. Our people are our shareholders and their thoughts and opinions are always heard at CHCP – you have a real voice. Compassion is at the heart of our business; we’re a team of nearly 2,500 colleagues who work together to deliver first-class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive. As the 13th largest social enterprise in the UK, we’re pioneering the move towards independent service delivery.
Job responsibilities:
Please see the job description and person specification attached to this job advert for full details on the role.
Person Specification:
Experience:- Previous experience of working in an office environment and carrying out general office/administration procedures.
- Previous experience of patient appointment booking systems e.g. SystmOne.
- Previous NHS experience or working with the public.
- Level 3 in Business Administration/Customer Service or equivalent level of knowledge and experience.
- Word processing to OCR level 2 standard or ICDL.
- Comprehensive knowledge of a range of administration procedures and practices.
- Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook.
- Knowledge of SystmOne functions and other clinical reporting systems.
- Knowledge of clinic/appointment programmes.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Health Centre Receptionist - Bridlington Hospital employer: City Health Care Partnership CIC
At City Health Care Partnership, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in the Hull and East Riding area. Our commitment to employee growth is evident through our focus on professional development and the opportunity to be part of a compassionate team dedicated to delivering high-quality healthcare. Join us and experience a workplace where your voice matters, and you can truly make a difference in the community.
Contact Details:
City Health Care Partnership CIC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Health Centre Receptionist - Bridlington Hospital
✨Tip Number 1
Get to know the company! Research City Health Care Partnership and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent communication, try role-playing common scenarios you might face at the reception. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Network with current employees! If you can, reach out to someone already working at CHCP. They can provide insider tips on what the team values and what to expect, which can give you an edge in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at CHCP. Don’t miss out on this opportunity!
We think you need these skills to ace Health Centre Receptionist - Bridlington Hospital
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match the role of Health Centre Receptionist. Use keywords from the job description to show that you understand what we’re looking for.
Show Off Your Communication Skills:Since excellent communication is key for this role, don’t shy away from showcasing your friendly and approachable nature in your written application. A warm tone can go a long way in making a great first impression!
Be Organised and Detail-Oriented:We need someone who’s highly organised and pays attention to detail. Make sure your application is well-structured and free of errors. This will demonstrate your ability to handle the busy reception environment effectively.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and consider you for this exciting opportunity with our dynamic team!
How to prepare for a job interview at City Health Care Partnership CIC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Health Centre Receptionist. Familiarise yourself with the key tasks like managing patient appointments and handling phone calls. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is essential for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in previous roles, especially in busy environments. This will highlight your friendly and approachable nature, which is crucial for meeting and greeting patients.
✨Demonstrate Your Organisational Skills
Being highly organised is a must for this job. Think of specific instances where you've successfully managed multiple tasks or worked under tight deadlines. Sharing these experiences will illustrate your ability to maintain accuracy and attention to detail, which are vital in a busy health centre.
✨Be Ready for Flexibility Questions
Given the need for a flexible approach in this role, be prepared to discuss your availability and willingness to cover for colleagues. Highlight any past experiences where you've adapted to changing circumstances or stepped in to help out when needed. This shows that you're a team player who can support the service effectively.
