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- Tasks: Support customers from onboarding to ongoing assistance, resolving queries and enhancing processes.
- Company: Join City & Guilds, a diverse and inclusive organisation committed to growth and development.
- Benefits: Enjoy 25 days holiday, private healthcare, pension, and opportunities for skill development.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Strong communication skills, problem-solving mindset, and ability to adapt.
- Other info: We welcome applicants from all backgrounds and support diversity and inclusion.
The predicted salary is between 28800 - 48000 £ per year.
We are currently recruiting for a Quality Executive to join our Quality Team on a permanent basis. The role can be based at our Wakefield, Warrington or Burntwood office. We are looking for an enthusiastic individual, with excellent customer service and IT skills who would love to join our well-established organisation: City & Guilds. This role perfectly suits candidates with experience from highly regulated organisations and education sectors but equally it can work well for ambitious, proactive individuals with previous experience from various customer facing roles. We welcome applicants from all backgrounds who can see how their transferable skills will fit into the role. Our diverse teams are full of different personalities and backgrounds, so these are great opportunities for you to develop your career.
We will be shortlisting on an ongoing basis so may close this advert early depending on the volume of applications. Please submit your application as soon as possible to avoid missing out on this opportunity. At City & Guilds we recognise that an unconditional commitment to Diversity, Equity and Inclusion (DE&I) is fundamental to delivering our purpose of helping people, organisations and economies develop the skill they need for growth, and this extends to all people, organisations and wider stakeholders we work with, wherever we work. We feel that it is important that City & Guilds is an organisation that reflects the diversity of modern society and is an inclusive organisation that ensures that everyone is supported so that they can achieve their best. We encourage and welcome applications from members of underrepresented communities. City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com
About the role
- Guide customers from onboarding to ongoing support, handling queries effectively.
- Take ownership of customer issues and ensure positive resolutions.
- Identify and mitigate risks across customers, products, and services.
- Make informed choices that balance customer and business needs.
- Work with teams across the business to support customer growth and retention.
- Report and support investigations into any compliance concerns.
- Continuously enhance internal processes.
- Assist Centres with self-assessment and quality standards.
- Lead or contribute to key team projects.
About you
- Excellent communication skills (written and verbal).
- Ability to adapt and prioritise tasks.
- Understanding of regulatory and business needs.
- A proactive, problem-solving mindset.
- Organisational skills and attention to detail.
- Confidence to challenge and suggest improvements.
- Ability to work independently and in a team.
You do not need to have previous experience from a Quality department, but we are looking for commercially aware candidates who will be able to learn and understand both Regulatory and Business Requirements.
What We Offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones. You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.
Next Steps and how to apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button. We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.
Quality Executive in Wakefield employer: City & Guilds
Contact Detail:
City & Guilds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Executive in Wakefield
✨Tip Number 1
Get to know the company! Research City & Guilds and understand their mission, values, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role requires excellent verbal and written communication, try doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently when it counts.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges head-on. Be ready to discuss how you can bring that proactive mindset to the Quality Executive role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining City & Guilds specifically. Don’t wait too long; we’re shortlisting as we go!
We think you need these skills to ace Quality Executive in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Quality Executive role. Highlight any customer service experience and IT skills, as these are key for us at City & Guilds.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this role. Share specific examples of how your background aligns with our mission and values, especially around diversity and inclusion.
Showcase Your Problem-Solving Skills: In your application, give us examples of how you've tackled challenges in previous roles. We love proactive individuals who can think on their feet and suggest improvements!
Apply Early!: We shortlist applications on an ongoing basis, so don’t wait! Submit your application through our website as soon as possible to ensure you don’t miss out on this fantastic opportunity.
How to prepare for a job interview at City & Guilds
✨Know Your Stuff
Before the interview, make sure you understand the role of a Quality Executive and the key responsibilities involved. Familiarise yourself with City & Guilds' mission and values, especially their commitment to Diversity, Equity, and Inclusion. This will show that you're genuinely interested in the company and how you can contribute.
✨Show Off Your Skills
Highlight your customer service and IT skills during the interview. Prepare specific examples from your past experiences where you've successfully handled customer queries or improved processes. This will demonstrate your proactive mindset and problem-solving abilities, which are crucial for this role.
✨Ask Smart Questions
Prepare thoughtful questions to ask the interviewer about the team dynamics, ongoing projects, and how they measure success in the Quality Team. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
✨Be Yourself
City & Guilds values diverse backgrounds and personalities, so don’t be afraid to let your true self shine through. Share your unique experiences and how they’ve shaped your approach to work. Authenticity can set you apart from other candidates!