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- Tasks: Lead a dynamic team to ensure smooth and efficient operations.
- Company: Join an innovative, award-winning organisation in Wakefield.
- Benefits: Enjoy 25 days holiday, private healthcare, and a great salary.
- Why this job: Make a real impact by improving processes and driving performance.
- Qualifications: Strong organisational skills and experience in team management required.
- Other info: Hybrid working model with a dog-friendly office environment.
The predicted salary is between 30000 - 50000 £ per year.
Our operations team sets the benchmark for efficiency, innovation, and outstanding service. This is your chance to play a key role in shaping how we deliver services that matter.
As an Operations Manager based in our Wakefield Hub, you’ll ensure our processes run smoothly, efficiently, and compliantly. You’ll manage a team of Operations Administrators and Coordinators, working across multiple systems and utilising customer-facing examination and assessment platforms. You will collaborate with technical and delivery teams to keep everything on track. If you love solving problems, working with data, and improving processes, this role is for you.
This is a full-time role, based at our hub in Wakefield (WF1 2 UF). Our operating hours are Monday to Friday 08:30 – 17:00, but we flex this during summer, therefore your contract will reflect these arrangements. Our team is hybrid, working three days in the office per week (Tuesday to Thursday) and two days from home (Monday and Friday). Please note however that all contracts are office-based. Occasional travel may be required for internal and external meetings. Note: Our Wakefield office is dog friendly. As we’re an Awarding Organisation we have a number of high-stakes qualifications including T Levels; workload peaks during late spring/early summer, with additional flexibility during this time, possibly longer hours and weekends to meet business needs.
About you
- Strong organisational and problem-solving skills with a sharp eye for detail.
- Proficient in Excel and data tools.
- Comfortable learning new systems quickly and working across multiple platforms.
- Experienced in managing teams and driving performance.
- Excellent communicator and relationship-builder, able to influence stakeholders.
- Proactive and adaptable, with a focus on continuous improvement.
What We Offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones. You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.
Next Steps
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button. We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please submit your application as soon as possible to avoid disappointment.
Operations Manager in Wakefield employer: City & Guilds
Contact Detail:
City & Guilds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Wakefield
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for Operations Managers. Think about how your skills in problem-solving and team management can shine through in your answers.
✨Tip Number 3
Show off your Excel skills! Bring examples of how you've used data to improve processes in past roles. This will demonstrate your ability to handle the technical side of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our awesome team.
We think you need these skills to ace Operations Manager in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight your organisational and problem-solving skills, and don’t forget to mention your proficiency in Excel and data tools!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've managed teams and improved processes in the past. This is your chance to show off your communication skills!
Show Your Passion for Innovation: We love candidates who are proactive and adaptable. In your application, express your enthusiasm for continuous improvement and how you’ve implemented innovative solutions in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at City & Guilds
✨Know Your Operations Inside Out
Before the interview, dive deep into the operations of the company. Understand their processes, challenges, and how they deliver services. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare specific examples from your past experiences where you've successfully solved problems or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to follow your thought process.
✨Brush Up on Data Tools
Since proficiency in Excel and data tools is crucial for this role, make sure you're comfortable discussing your experience with these tools. Be ready to talk about how you've used data to drive decisions or improve efficiency in previous roles.
✨Communicate Effectively
As an Operations Manager, you'll need to influence stakeholders and build relationships. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your communication skills and get feedback.
