About the role
Within our Direct Sales Team, we have roles covering new business and account management. As a Customer Sales Executive, you will be provided with ongoing training and support to work on both reactive and proactive sales campaigns in‑line with our sales strategies for new business. Account management roles will receive support and training based on growth, retention and threats to business. Our team covers our full range of products and services, delivered to both new and existing customers.
The successful candidate will manage their own pipeline activity through either managing a caseload of customers or new business objectives, predominantly over the phone, Microsoft Teams, or email.
You will also follow up on warm leads from our sales inbox for new centre enquiries and general enquiries into the department, as well as working collaboratively with colleagues across the business to bring the right expertise.
A key element of the role is also analysing trends and insights to drive business decisions and continuous improvement.
These roles are based from our Wakefield office (WF1) so you must be within commuting distance. This is a full‑time Monday to Friday office‑based role.
About you
We are looking for motivated, hardworking and passionate individuals who are confident in making outbound sales calls and who have a strong resilient work ethic. You should have core sales skills or experience in generating new business through cold and warm outreach, or experience in account management, particularly with a focus on driving growth and strengthening customer retention.
You will be accountable for meeting your own deadlines, targets, and KPI’s so you must be customer‑focused, have a passion for delivering a great customer experience, and be comfortable working to quarterly targets. You should also possess great team working skills, a flexible, adaptable approach, and be motivated by new challenges.
The benefits
- Competitive salary and bonus scheme
- Progression opportunities and on‑the‑job full training and support
- 25 days holiday + bank holiday and Christmas shutdown + buy & sell holiday
- Free parking
- Life assurance
- Income protection
- Progression opportunities into senior sales roles or across the wider business
- Flexible working patterns (full time 35 hours, part time/job share considered) between 8am–6pm
- 25 days holiday + bank holiday and Christmas shutdown + buy & sell holiday
Customer Sales Executive in Wakefield employer: City & Guilds
City & Guilds is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Wakefield. Employees benefit from a competitive salary, flexible working patterns, and ample opportunities for professional growth, making it an ideal place for those looking to thrive in their careers while delivering exceptional customer service.
