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- Tasks: Support and maintain IT infrastructure, networks, and cloud services while resolving complex issues.
- Company: Join a dynamic team dedicated to delivering exceptional services and innovative solutions.
- Benefits: Enjoy hybrid working options and flexibility in your work location.
- Why this job: Be a key player in driving innovation and ensuring secure, compliant infrastructure.
- Qualifications: Extensive IT support experience and strong knowledge of cloud services required.
- Other info: Travel to London or Wakefield office may be necessary; full UK driving licence needed.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced IT Infrastructure Engineer to join our team. In this pivotal role, you will be responsible for supporting, maintaining, innovating, securing, and implementing infrastructure, network, cloud, server, and SaaS services. You’ll also provide 3rd-line support for end-user compute operations and act as a Subject Matter Expert (SME) for infrastructure-related queries.
You will be working on a hybrid basis with a mix of home and office. We’re flexible about where you might be based to undertake this role, but you’ll need to be able to travel into our London or Wakefield office when required. This role is essential to delivering robust and scalable infrastructure services that support our organisation's mission of providing exceptional services to our customers.
You will lead efforts to ensure the infrastructure is secure, compliant, and aligned with governmental and contractual obligations, while driving innovation and efficiency.
- Support and maintain IT infrastructure, including cloud, servers, and networks.
- Proven track record using ITIL and engineering practices in large-scale organisations.
- Manage patching, backups, and compliance for hybrid-cloud Microsoft environments.
- Resolve complex issues across networking, security, and end-user systems.
- Create and update technical documentation and IT governance.
- Optimise system performance and ensure high availability.
- Deliver IT education and development support for over 1,000 end users and their devices.
- Extensive IT support experience in large-scale environments.
- Strong knowledge of cloud services (IaaS, PaaS, SaaS) and hybrid-cloud infrastructure.
- Proficiency with Microsoft Azure, Windows Server, and PowerShell scripting.
- Full UK driving licence with site travel flexibility.
- Experience with Cisco networking, MECM, and security platforms.
- Knowledge of project management and IT governance frameworks.
Server and Network Engineer employer: City & Guilds
Contact Detail:
City & Guilds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server and Network Engineer
✨Tip Number 1
Familiarise yourself with ITIL practices and how they apply to large-scale organisations. Being able to discuss your experience with ITIL during the interview will demonstrate your understanding of industry standards and your ability to manage IT services effectively.
✨Tip Number 2
Brush up on your knowledge of Microsoft Azure, Windows Server, and PowerShell scripting. Be prepared to share specific examples of how you've used these technologies in past roles, as this will show your hands-on experience and technical expertise.
✨Tip Number 3
Highlight any experience you have with hybrid-cloud environments and security platforms. Discussing your approach to managing compliance and security in these settings can set you apart from other candidates.
✨Tip Number 4
Prepare to talk about your experience in delivering IT education and support to end users. Sharing success stories or challenges you've overcome in this area will showcase your communication skills and ability to enhance user experience.
We think you need these skills to ace Server and Network Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT infrastructure, cloud services, and networking. Use specific examples that demonstrate your proficiency with Microsoft Azure, Windows Server, and PowerShell scripting.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the company's mission. Mention your experience with ITIL practices and your ability to manage complex issues in large-scale environments.
Showcase Your Technical Skills: Include a section in your application that lists your technical skills, particularly those related to cloud services (IaaS, PaaS, SaaS), Cisco networking, and security platforms. This will help you stand out as a Subject Matter Expert.
Highlight Your Problem-Solving Abilities: Provide examples of how you've resolved complex issues in previous roles. This could include specific challenges you've faced in IT support or infrastructure management, showcasing your analytical and troubleshooting skills.
How to prepare for a job interview at City & Guilds
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with cloud services, particularly IaaS, PaaS, and SaaS. Highlight specific projects where you've implemented or maintained infrastructure, and be ready to explain your role in optimising system performance and ensuring high availability.
✨Demonstrate Problem-Solving Skills
Expect to face scenario-based questions that assess your ability to resolve complex issues across networking, security, and end-user systems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate your problem-solving process.
✨Familiarise Yourself with ITIL Practices
Since a proven track record using ITIL is essential, brush up on ITIL principles and how they apply to large-scale organisations. Be ready to discuss how you've used these practices in previous roles to improve service delivery and compliance.
✨Prepare for Questions on Documentation and Governance
Technical documentation and IT governance are key aspects of this role. Be prepared to talk about your experience creating and updating documentation, as well as how you ensure compliance with governmental and contractual obligations in your previous positions.
