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- Tasks: Lead a high-performing team to ensure quality and compliance in education.
- Company: Join a dynamic organization focused on delivering exceptional learner outcomes.
- Benefits: Full-time role with a supportive culture and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer experience and driving continuous improvement.
- Qualifications: Experience in quality assurance, leadership, and strong analytical skills required.
- Other info: Must be based near Burntwood and willing to travel for customer visits.
The predicted salary is between 36000 - 60000 £ per year.
Do you have the leadership skills to drive a high-performing team? Are you passionate about quality assurance and risk management? If so, we have an exciting opportunity for you.
As a Quality Manager, you will lead a high performing team mitigating risk, delivering an exceptional customer experience, and ensuring valid and reliable learner outcomes. You will be expected to build excellent relationships with customers whilst keeping risk management at the heart of everything we do.
You will support the senior leadership, provide clear direction and support manage resources effectively, foster a culture of continuous improvement and complaince with regulatory standards.
This is a full-time role, working 35 hours Monday – Friday. Your office base will be at our Burntwood Hub so you must be in commuting distance of this office 5 days a week. You must also be willing to travel to other regional hubs or on customer visits as and when required. Unfortunately, we cannot consider home based applicants for this roles.
About the role
- Lead, coach and develop a high-performing team to achieve department goals, deliver exceptional service and meet key SLAs.
- Work autonomously and support your Senior Quality Manager to effectively deliver on the Centre Quality team mission.
- Ensure compliance with our regulatory requirements (Centre Assessment Standards Scrutiny) and ensuring the validity and integrity of the qualifications and assessment we offer.
- Identify risks and effectively mitigate these internally and externally.
- Identify and reduce inefficiencies and keep a tight control of costs.
- Build strong relationships with internal and external stakeholders.
About you
- Experience leading teams in quality assurance, education, or customer service.
- The ability to coach and develop a team to become experts in their field.
- Experience of developing and managing projects.
- An analytical thinker with a logical mind, and a desire to solve the problem.
- Able to take the lead, identifies inefficiencies, and finds new ways of working.
- Must be highly skilled in Excel (data analysis, manipulating data, advanced formulas etc.) and other MS Office applications.
- Agile working, adaptable to change and managing multiple priorities.
- Skilled in designing / delivering training and carrying out training needs analysis.
Whilst not mandatory it would be beneficial to have knowledge of the UK education and training sector.
Quality Manager in Burntwood employer: City & Guilds
Contact Detail:
City & Guilds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Manager in Burntwood
✨Tip Number 1
Showcase your leadership skills by preparing examples of how you've successfully led teams in the past. Be ready to discuss specific situations where you drove performance and achieved goals.
✨Tip Number 2
Familiarize yourself with the regulatory requirements relevant to quality assurance in education. This knowledge will help you demonstrate your commitment to compliance and risk management during the interview.
✨Tip Number 3
Highlight your analytical skills by preparing to discuss how you've used data analysis to identify inefficiencies and improve processes. Be specific about the tools and methods you used, especially in Excel.
✨Tip Number 4
Build a strong understanding of the UK education and training sector. Even if it's not mandatory, having this knowledge can set you apart and show your genuine interest in the role.
We think you need these skills to ace Quality Manager in Burntwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and skills in quality assurance. Use specific examples that demonstrate your ability to lead teams, manage projects, and ensure compliance with regulatory standards.
Craft a Compelling Cover Letter: In your cover letter, express your passion for quality assurance and risk management. Discuss how your background aligns with the role's requirements and how you can contribute to building strong relationships with customers.
Showcase Relevant Skills: Emphasize your analytical thinking and problem-solving abilities. Mention your proficiency in Excel and other MS Office applications, as these are crucial for the role. Provide examples of how you've used these skills in previous positions.
Highlight Continuous Improvement Initiatives: Discuss any past experiences where you have fostered a culture of continuous improvement within a team. This could include training initiatives, process optimizations, or successful project completions that led to enhanced service delivery.
How to prepare for a job interview at City & Guilds
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading high-performing teams. Share specific examples of how you've motivated and developed team members to achieve their goals, as this aligns with the role's focus on coaching and development.
✨Demonstrate Your Passion for Quality Assurance
Express your enthusiasm for quality assurance and risk management. Discuss any relevant projects or initiatives you've led that highlight your commitment to delivering exceptional customer experiences and ensuring valid learner outcomes.
✨Prepare for Regulatory Compliance Questions
Since compliance with regulatory standards is crucial for this role, familiarize yourself with the Centre Assessment Standards Scrutiny. Be ready to explain how you've ensured compliance in previous roles and how you would approach it in this position.
✨Highlight Your Analytical Skills
As an analytical thinker, be prepared to discuss how you've identified inefficiencies and implemented solutions in past roles. Provide examples of how you've used Excel and other MS Office applications for data analysis to support decision-making.
