Operations Delivery Manager in Wakefield, West Yorkshire

We have an exciting opportunity for the right individual to join us as an Operational Delivery Manager (ProjectManager).

You will join a team of Delivery Managers working across our priority sectors, working in collaboration with key stakeholders from across the business. Coordinating and managing the delivery of content and coordinating support from stakeholders across the business will be a key part of the role.

Youll need to have a good understanding of the products and services we offer.This role has a particular focus on continuous improvement. Youll need to be good at looking at trends in data,spotting opportunities for improvement and working to find new ways of resolving issues. Youll need to enjoy working to support internal and external customers and you must be comfortable in supporting with and deliveringcustomer-facing webinars.

This is a full-time, permanent opportunity which is predominantly office-based, working out of our Wakefield officehub with a standard Monday to Friday schedule totalling 35 hours per week.

Bonus perk:Our Wakefield office is dog-friendly – so dont be surprised if your spreadsheet review is interrupted bya nudge asking for attention or your next meeting includes a wagging tail or two. We firmly believe in pawsitive vibesat work! Sadly while we dont offer hybrid or home working for this role at the moment, you will get the joy of realdesks, actual humans to talk to, and the occasional dog politely asking for a treat. Worth it? We think so!

Please note that we shortlist applications on an ongoing basis and depending on volume we may close the advert
early, so please submit your application as soon as possible to avoid disappointment.

This appointment will be made on merit.

We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at the City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented, we particularly encourage and welcome applications from these communities.

City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at yourinterview and if successful any adjustments needed to support you in your role.

About the role

This is a unique opening within the business which will report to a Senior Operations Manager within the Centre Operations arm of our Awarding Organisation (AO) Operations function.

You will manage the end-to-end operational implementation and delivery of key business activities from infancy through to BAU, to ensure that we meet the customer and business requirements, across the City & Guilds Awarding Organisation.

Working with other Operational Delivery Managers and with support from our team of Coordinators and Administrators, you will ensure our operational processes and procedures are planned out across the delivery cycle. You will be required to create and implement a detailed delivery strategy, and to communicate with cross-functional teams to ensure all stakeholders are sufficiently informed regarding the processes and procedures required to deliver.

Your responsibilities will include:

• Detailed project planning within involvement from operational teams and internal stakeholders.
• Liaison with our Operational Delivery Manager for communications to ensure comms plans align to the product and delivery timelines and to ensure our website communication and key customer facing generic documents such as information guides, checklists and exam entry guidance documents are accurate according to the product being delivered.
• Detailed analysis of delivery metrics to identify trends or issues.
• Successful management of projects to agreed timelines and within cost and budget.
• Identifying and escalating risks or issues to delivery, reporting on these accordingly.

About you

Please ensure you read the attached role profile in full, inclusive of theworking arrangementsandpositive working behaviourswe expect from all our colleagues.

The right candidate should be able to demonstrate and range of the following:

• Working at pace, getting things done efficiently and effectively.
• Strong computer literacy including use of Microsoft Word, Excel, PowerPoint, Teams, SharePoint, MS Lists.
• Credibility and ability to influence senior stakeholders: proven ability in managing relationships with project stakeholders at all levels of seniority and handling challenging conversations through effective communication.
• Ability to pre-empt and analyse problems: analytical skills to monitor delivery data and progress.
• A critical eye regarding customer-facing communication and documentation.
• Strong abilities in presenting and explaining information to internal and external customers.
• Experience in delivering professional and informative presentations or training to large audiences.

What We Offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

Youll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, Private medical healthcare, Life Assurance, Group Income Protection, enhanced Company Pension and many others voluntary benefits.

Employees health and wellbeing is very important to the Group, and we have a range of tools available to help employees with their mental health and wellbeing and lots more besides.

In support of financial wellbeing, we offer our employees access to Imagine Nudge. This is a great tool and helps employees focus on different areas of their finances.

We also provide access to a Group wide Employee Assistance Programme (EAP).

Next Steps and how to apply

If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.

We shortlist on an ongoing basis and may close the advert early. To avoid disappointment please submit yourapplication as soon as possible.