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- Tasks: Manage project delivery and coordinate with stakeholders to ensure smooth operations.
- Company: Join a leading organisation focused on innovation and continuous improvement.
- Benefits: Enjoy 25 days holiday, private healthcare, life assurance, and a dog-friendly office.
- Why this job: Be part of a dynamic team that values your input and supports personal growth.
- Qualifications: Strong computer skills and experience in managing stakeholder relationships are essential.
- Other info: This is a full-time, office-based role in Wakefield with a friendly work environment.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for the right individual to join us as an Operational Delivery Manager (Project Manager). You will join a team of Delivery Managers working across our priority sectors, collaborating with key stakeholders from across the business. Coordinating and managing the delivery of content and support from stakeholders will be a key part of the role.
You will need to have a good understanding of the products and services we offer. This role has a particular focus on continuous improvement. You will need to be good at looking at trends in data, spotting opportunities for improvement, and finding new ways of resolving issues. You will enjoy working to support internal and external customers and must be comfortable in delivering customer-facing webinars.
This is a full-time, permanent opportunity which is office-based, working out of our Wakefield office hub with a standard Monday to Friday schedule totalling 35 hours per week. We are a dog-friendly office and there may be dogs on site on various days of the week.
About the role: This is a unique opening within the business which will report to a Senior Operations Manager within the Centre Operations arm of our Awarding Organisation (AO) Operations function. You will manage the end-to-end operational implementation and delivery of key business activities from infancy through to BAU, ensuring that we meet the customer and business requirements across the City & Guilds Awarding Organisation.
Working with other Operational Delivery Managers and with support from our team of Coordinators and Administrators, you will ensure our operational processes and procedures are planned out across the delivery cycle. You will be required to create and implement a detailed delivery strategy and communicate with cross-functional teams to ensure all stakeholders are sufficiently informed regarding the processes and procedures required to deliver.
Your responsibilities will include:
- Detailed project planning with involvement from operational teams and internal stakeholders.
- Liaison with our Operational Delivery Manager for communications to ensure comms plans align to the product and delivery timelines.
- Ensuring website communication and key customer-facing documents such as information guides, checklists, and exam entry guidance documents are accurate according to the product being delivered.
- Detailed analysis of delivery metrics to identify trends or issues.
- Successful management of projects to agreed timelines and within cost and budget.
- Identifying and escalating risks or issues to delivery, reporting on these accordingly.
About you: Please ensure you read the attached role profile in full, inclusive of the working arrangements and positive working behaviours we expect from all our colleagues. The right candidate should be able to demonstrate a range of the following:
- Working at pace, getting things done efficiently and effectively.
- Strong computer literacy including use of Microsoft Word, Excel, PowerPoint, Teams, SharePoint, MS Lists.
- Credibility and ability to influence senior stakeholders; proven ability in managing relationships with project stakeholders at all levels of seniority and handling challenging conversations through effective communication.
- Ability to pre-empt and analyse problems; analytical skills to monitor delivery data and progress.
- A critical eye regarding customer-facing communication and documentation.
- Strong abilities in presenting and explaining information to internal and external customers.
- Experience in delivering professional and informative presentations or training to large audiences.
What We Offer: We offer the opportunity to work in an innovative, engaging, and market-leading organisation with opportunities to develop your existing skills and explore new ones. You will receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, Private medical healthcare, Life Assurance, Group Income Protection, enhanced Company Pension, and many other voluntary benefits.
Employees' health and wellbeing is very important to the Group, and we have a range of tools available to help employees with their mental health and wellbeing. In support of financial wellbeing, we offer our employees access to Imagine Nudge, a tool that helps employees focus on different areas of their finances. We also provide access to a Group-wide Employee Assistance Programme (EAP).
Operational Delivery Manager in Wakefield, West Yorkshire employer: City & Guilds
Contact Detail:
City & Guilds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Delivery Manager in Wakefield, West Yorkshire
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Brush up on your data analysis skills. Since the role involves identifying trends and opportunities for improvement, being able to showcase your analytical abilities during discussions can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with stakeholder management. Be ready to share specific examples of how you've successfully influenced senior stakeholders and managed relationships in previous roles.
✨Tip Number 4
Practice your presentation skills. Given that the role requires delivering customer-facing webinars, demonstrating your ability to present information clearly and engagingly will be crucial during the interview process.
We think you need these skills to ace Operational Delivery Manager in Wakefield, West Yorkshire
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Operational Delivery Manager position. Understand the key responsibilities and required skills, such as project management, stakeholder communication, and data analysis.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your project management experience, ability to analyse data, and any previous roles where you supported internal and external customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed projects, improved processes, or delivered presentations in the past.
Highlight Continuous Improvement Skills: Since the role focuses on continuous improvement, be sure to include examples in your application that demonstrate your ability to identify trends, resolve issues, and implement effective solutions in previous positions.
How to prepare for a job interview at City & Guilds
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid grasp of what an Operational Delivery Manager does. Familiarise yourself with the key responsibilities mentioned in the job description, such as project planning and stakeholder communication.
✨Showcase Your Analytical Skills
Since the role focuses on continuous improvement and data analysis, be prepared to discuss how you've used data to identify trends or resolve issues in past projects. Bring examples that highlight your analytical thinking.
✨Prepare for Stakeholder Management Questions
Expect questions about managing relationships with senior stakeholders. Think of specific instances where you've successfully influenced or communicated with stakeholders, especially in challenging situations.
✨Practice Your Presentation Skills
Given the emphasis on delivering customer-facing webinars and presentations, practice explaining complex information clearly and engagingly. You might even want to prepare a short presentation to demonstrate your skills during the interview.
