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- Tasks: Deliver exceptional customer service and resolve queries efficiently in a dynamic team.
- Company: Join City & Guilds, a market leader in customer service excellence.
- Benefits: Enjoy competitive pay, private healthcare, and 25 days holiday plus bank holidays.
- Other info: Flexible shifts, free car parking, and immediate interviews available.
- Why this job: Kickstart your career in a supportive environment with growth opportunities.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 23182 - 25800 £ per year.
Join our team in Wakefield and embark on a fulfilling career in Customer Services!
Ready to change your life for the better?
- Full-time Role: 35 hours per week
- Salary: £24,479 from January 2026
- Great Location: Wakefield, with Free Car Parking
- Almost immediate interviews and start dates available
- Permanent Positions with Excellent Benefits and Growth Opportunities
We have several vacancies in our Customer Services department, so apply now.
This is a dedicated customer service/contact centre role—no sales involved!
Whether you have previous customer service experience or just are passionate about providing exceptional customer experiences and looking for your first job, we want to hear from you.
Why City & Guilds?
At City & Guilds, we offer fantastic opportunities for individuals who pride themselves on delivering outstanding customer service. Here’s what you can expect:
- Best-in-Class Benefits: Private medical healthcare, life assurance, group income protection, increased company pension contributions, and many other voluntary benefits.
- Competitive Pay: Start as an Entry Level Advisor at £24,479 per annum (working 35 hours per week). Progress to Level 1 and Level 2 Advisor roles with increased salary upon successful completion of mandatory training.
- Nurturing and Progressive Environment: Join a supportive team that encourages growth and development.
We are looking for passionate/ ambitious/ friendly individuals to join our Customer Service team in Wakefield. You will be part of a dynamic and busy department that is based in our modern office here in Wakefield.
If you have a passion for excellent customer service and thrive in a fast-paced environment, we want to hear from you!
About The Role
As a Customer Service Advisor, you will be supporting centres, employers, learners and third parties via telephone and email, providing an exceptional experience.
- This is a pure customer service role, providing a first time resolve where possible.
- All Advisors start at an entry level position with a chance to progress both within the Advisor role and the wider business.
- Full training is provided.
- We offer a friendly working environment with an encouraging team of Trainers, Team Leaders and experienced colleagues.
- You can use your own initiative and you do not work with a script.
- Free car parking is available.
Our best advisors come from many different backgrounds, including experienced customer service professionals and individuals looking for a career change who have worked in retail, hospitality, tourism, and many other fields.
If you have a passion for excellent customer service and thrive in a fast-paced environment, we want to hear from you!
The Customer Service Advisor role
in full time, 35 hours per week/ 5 days per week. You will work shifts between the hours of 8am and 6pm. You will mainly work Monday to Friday, but we require flexibility to work one day of the weekend if needed.
You will be contracted to work Monday to Sunday. We would like you to keep a healthy work-life balance and your rota will be provided 3 weeks in advance. You will also always have 2 consecutive days off.
About You
To succeed as a Customer Service Advisor, you’ll need to be a great team player and comfortable using various IT systems to resolve queries efficiently.
You will have a passion for delivering great customer service and be capable of providing an excellent customer experience, both over the phone and via email. A high level of attention to detail is essential.
Key Attributes:
- Customer Service Excellence: A genuine passion for providing great customer service.
- Communication Skills: Excellent verbal and written communication skills
- Problem-Solving: Strong investigative skills to quickly and effectively solve customer issues.
- Attention to Detail: A meticulous approach to ensuring accuracy in all interactions.
- IT Proficiency: Comfortable using different IT systems and tools.
- Self-Development: A commitment to personal growth and working to the highest standards.
What we offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, Private medical healthcare, Life Assurance, Group Income Protection, enhanced Company Pension and many others voluntary benefits.
Employees health and wellbeing is very important to the Group, and we have a range of tools available to help employees with their mental health and wellbeing and lots more besides.
In support of financial wellbeing, we offer our employees access to Imagine Nudge. This is a great tool and helps employees focus on different areas of their finances.
We also provide access to a Group wide Employee Assistance Programme (EAP).
We cannot provide visa sponsorship for this role. You must have existing eligibility to work in the UK.
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Customer Service Advisor employer: City & Guilds
Contact Detail:
City & Guilds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on City & Guilds. Understand their values and what they stand for in customer service. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-play with a friend or family member to build your confidence and communication skills.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. City & Guilds is looking for passionate and friendly individuals, so don’t be afraid to show your enthusiasm for providing great customer service.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application seen. Plus, it shows that you’re proactive and keen to join the team at City & Guilds. Don’t wait too long; the sooner you apply, the better!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share any experiences or examples that highlight your dedication to providing exceptional service, even if they're from previous jobs or volunteer work.
Tailor Your Application: Make sure to customise your application to match the job description. Use keywords from the listing, like 'communication skills' and 'problem-solving', to show we’re on the same page about what makes a great Customer Service Advisor.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Highlight your skills and experiences that directly relate to the position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at City & Guilds
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes for great customer experiences and be ready to share examples from your past, even if they’re from personal experiences. This will show your passion for the role.
✨Practice Your Communication Skills
Since excellent verbal and written communication skills are key, practice answering common interview questions out loud. You could even role-play with a friend to get comfortable articulating your thoughts clearly and confidently.
✨Show Off Your Problem-Solving Skills
Prepare to discuss how you would handle specific customer issues. Think of scenarios where you had to investigate a problem and come up with a solution. This will demonstrate your strong investigative skills and ability to think on your feet.
✨Be Ready to Discuss IT Proficiency
Familiarise yourself with common IT systems used in customer service roles. If you have experience with any specific tools or software, be sure to mention them. This shows you’re not only passionate but also capable of adapting to the tech side of the job.