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- Tasks: Contact customers, manage payments, and ensure collections meet targets.
- Company: Join City & Guilds, a leader in skills development for personal and economic growth.
- Benefits: Enjoy hybrid working, free parking, private healthcare, and a generous pension scheme.
- Why this job: Be part of a diverse team making a real impact in education and training.
- Qualifications: Experience in credit control, excellent communication skills, and proficiency in Excel required.
- Other info: We encourage applications from under-represented communities and offer support for adjustments.
The predicted salary is between 28800 - 42000 £ per year.
We are looking for a Credit Controller to join our busy team in Wakefield. If you have worked in a Credit Control function before, you are a great communicator with excellent telephone manner and you are a supportive team player then this may be exactly what you are looking for! You could be working as an accounts assistant, finance assistant or finance analyst currently and looking to develop your credit control skills.
The office is based in Wakefield, just off junction 41 of the M1. We offer modern office facilities together with an onsite car park.
- Full time permanent role 35 hours per week
- Hybrid working between the office and home
- Free onsite parking
- Private Medical Healthcare
- Life Assurance
- Income Protection
- Company pension scheme and many other voluntary benefits.
This appointment will be made on merit. We believe that diversity and inclusion strengthen and enrich us, and that it is the responsibility of everyone at City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented, we particularly encourage and welcome applications from these communities. City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role.
About the role: You will be contacting customers by phone and email, taking card payments, making collection notes and raising credit/write off/refunds to ensure the City & Guilds has the money it needs to continue to fulfill its purpose - to make a difference, by enabling people and organisations to develop their skills for personal and economic growth. A vast majority of our clients are Universities and Colleges and we also have a number of private training providers for you to keep in touch with. You will need to maximise your collections to meet and surpass your monthly KPIs. In addition to this, you will be setting and monitoring credit limits, encouraging customers to set up direct debits, and to accept electronic billing and statements.
About you: We want to hear from enthusiastic, confident individuals who have experience of a fast-paced credit control environment, are quick to learn, and are able to deal with a large volume of transactions and customers. We need excellent communicators who are persuasive over the phone and via email to ensure they attain the balance of reaching targets whilst maintaining good working relationships with our customers. Your ability to draw upon your knowledge of Microsoft Excel, Outlook, and your outstanding customer service, will be essential to your success in the role. It is crucial that you can work effectively as part of a team to ensure that together, you reach your KPIs. Having that team spirit, a passion for problem-solving, and a knowledge of SAP will contribute to your success.
What We Offer: We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones. You'll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.
Next Steps and how to apply: If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button. We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.
Credit Controller in Wakefield, West Yorkshire employer: City & Guilds
Contact Detail:
City & Guilds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Wakefield, West Yorkshire
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Credit Controller. Understanding the nuances of managing customer accounts, setting credit limits, and maximising collections will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your communication skills, especially over the phone and via email. Practice being persuasive yet friendly, as this is crucial for maintaining good relationships with customers while achieving your targets.
✨Tip Number 3
If you have experience with SAP or similar financial software, be ready to discuss it. Highlighting your familiarity with these tools can set you apart from other candidates and show that you're prepared for the role.
✨Tip Number 4
Showcase your team spirit! Be prepared to share examples of how you've successfully collaborated with colleagues in past roles. This will demonstrate that you can work effectively within a team to meet KPIs.
We think you need these skills to ace Credit Controller in Wakefield, West Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in credit control or similar roles. Emphasise your communication skills and any achievements related to meeting KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle a fast-paced credit control environment.
Highlight Technical Skills: Include your proficiency in Microsoft Excel, Outlook, and any experience with SAP. These skills are crucial for the role and should be clearly stated in your application.
Showcase Team Spirit: In your application, mention examples of how you have successfully worked as part of a team. This will demonstrate your ability to collaborate effectively to meet collective goals.
How to prepare for a job interview at City & Guilds
✨Showcase Your Communication Skills
As a Credit Controller, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and persuasively, both over the phone and via email. Consider sharing examples from your past experiences where you successfully resolved customer issues or negotiated payments.
✨Familiarise Yourself with Credit Control Processes
Brush up on your knowledge of credit control functions, including setting credit limits and managing collections. Being able to discuss these processes confidently will show that you're not only experienced but also proactive in understanding the role.
✨Highlight Your Team Spirit
This role requires a supportive team player. Be ready to talk about how you've collaborated with colleagues in previous roles to achieve targets. Share specific instances where teamwork led to successful outcomes, especially in a fast-paced environment.
✨Demonstrate Your Problem-Solving Skills
Credit Controllers often face challenges that require quick thinking and effective solutions. Prepare to discuss situations where you've had to solve problems under pressure, particularly those related to customer accounts or payment issues.
