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- Tasks: Assist customers, manage bookings, and support the team in a dynamic environment.
- Company: Join City & Guilds, a global leader in skills development.
- Benefits: Enjoy 25 days holiday, private healthcare, and professional growth opportunities.
- Other info: Diverse teams and excellent career development await you!
- Why this job: Kickstart your career with hands-on experience in customer service and administration.
- Qualifications: No experience needed, just a positive attitude and eagerness to learn.
The predicted salary is between 15000 - 20000 £ per year.
Do you want to learn and work with a global leader in skills development? City & Guilds are delighted to be recruiting for a Customer Service Administrator Apprentice. Based at our Wakefield office, you will work on a full time (35 hours) basis while completing a Level 3 Customer Service Apprenticeship. This is a permanent position on the condition of completing the apprenticeship. You’ll gain hands‑on experience supporting our teams and developing key skills that will set you up for a successful future in customer service and administration. Our diverse teams are full of different personalities and backgrounds and the role is a great way to start your career development here!
Working Hours
The Customer Service Centre opening hours are between 8am – 6pm over seven days. You will be required to work different shift patterns to cover the Customer Service centres opening hours. You will be contracted to 35 hours per week.
About the Role
In this role, you’ll:
- Greet and assist visitors during scheduled events
- Respond to customer enquiries via phone and email
- Provide general administrative support to the team
- Manage meeting room bookings and prepare spaces
- Handle incoming and outgoing post and deliveries
- Maintain a tidy and professional reception area
- Support compliance with health and safety procedures
About You
You’re someone who is organised, friendly, and eager to learn. You enjoy helping others and take pride in delivering excellent customer service. You’re confident using Microsoft Office tools and are comfortable working in a busy environment where no two days are the same. You don’t need lots of experience, just a positive attitude, a willingness to learn, and the ability to work well as part of a team.
Apprenticeship Eligibility
- Being aged 16 or over.
- Having the right to work in England and having been a resident in the UK/EEA for at least three years before starting the apprenticeship.
- Not be in full-time education at the start of employment/apprenticeship.
- Do not hold a qualification at the same level or above in the subject matter of the apprenticeship (i.e. if applicant holds a BTEC Business qualification they will not be eligible for a Business Administration apprenticeship).
- If applicant holds an undergraduate or post‑graduate degree, the apprenticeship applied for is Level 4 or above.
Benefits
We offer the opportunity to work in an innovative, engaging and market‑leading organisation with opportunities to develop your existing skills and explore new ones. You’ll receive an increment at 12 months and upon completion as well as an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities, free parking and much more.
EEO Statement
We particularly welcome applications from under‑represented groups, including ethnic minority communities, disabled people, LGBTQ+ individuals, and those who are neurodiverse. If you’re excited about this role but don’t meet every requirement, please apply anyway, you might be just who we’re looking for.
Customer Service Administrator Apprentice employer: City & Guilds Training
Contact Detail:
City & Guilds Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator Apprentice
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on City & Guilds. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. This will help you feel more confident and articulate when it’s your turn to shine in front of the interview panel.
✨Tip Number 3
Show off your personality! Remember, they’re looking for someone who fits into their diverse team. Be yourself, share your experiences, and don’t be afraid to let your enthusiasm for customer service shine through.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Administrator Apprentice
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're eager to learn and grow with us, so don’t hold back on expressing why this role excites you.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who take the time to connect their background to what we’re looking for!
Be Professional Yet Friendly: While it’s important to maintain a professional tone, don’t forget to let your personality come through. We value friendliness and approachability, so feel free to inject a bit of your character into your writing.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people and helps us get to know you better. Plus, it’s super easy!
How to prepare for a job interview at City & Guilds Training
✨Know the Company
Before your interview, take some time to research City & Guilds. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, think of specific examples from your past experiences where you've provided excellent service. Be ready to discuss how you handled difficult situations or went above and beyond for a customer.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the apprenticeship, team dynamics, and what success looks like in this role. This shows that you're engaged and serious about your future with the company.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Practising common interview questions can help you feel more confident and articulate during the actual interview. Remember, it’s all about showcasing your personality and eagerness to learn!