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- Tasks: Deliver exceptional customer service in Welsh via phone and email.
- Company: Join City & Guilds, a respected organisation with over 140 years of history.
- Benefits: Enjoy competitive salary, private healthcare, life assurance, and generous holiday allowance.
- Why this job: Be part of a supportive team and make a real difference in customer experiences.
- Qualifications: Fluent Welsh and English, with excellent customer service skills.
- Other info: Flexible working hours and opportunities for personal development.
The predicted salary is between 20000 - 30000 £ per year.
Do you have a passion for delivering exceptional customer service? Can you speak Welsh? Would you like to be part of a well-established business with over 140 years of history? Join City & Guilds - established since 1878! Become an integral part of our team as a Welsh Customer Service Advisor!
Role Overview: As a Customer Service Advisor, you will support centres, employers, learners, and third parties via telephone and email, ensuring an outstanding customer experience. This role focuses on providing first-time resolution whenever possible.
We offer the following:
- Permanent Position: Enjoy the stability of a long-term role.
- Best in class benefits: Private medical healthcare, life assurance, group income protection, increased company pension contributions, and many other voluntary benefits.
- Comprehensive Training: Receive full training to excel in your role.
- Friendly Working Environment: Work in a welcoming atmosphere at our Wakefield or Cardiff offices.
If you are a confident individual who learns quickly and thrives on providing excellent customer service, we would love to hear from you! Apply now to join our dedicated team. Our best advisors come from many different backgrounds; experienced customer service individuals or people who are looking for a career change who have experience within retail, hospitality, tourism and many more other disciplines.
These are bilingual roles, requiring fluent spoken and written Welsh and English. The role can be based in our Cardiff (CF15 7AB) office or Wakefield office (WF1). This role is a full-time role and you will be contracted to 35 hours per week. The Customer Service Advisor role is full time, 35 hours per week / 5 days per week. You will work shifts between the hours of 8am and 6pm. You will mainly work Monday to Friday, but we require flexibility to work one day of the weekend if needed. You will be contracted to work Monday to Sunday.
City & Guilds are a Disability confident employer. Please let us know if you require any support / adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com
These appointments will be made on merit. We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities.
Experience: Entry Level
Salary: £23,920
Type of role: Permanent Full-time
Location: Cardiff
Closing date: 10 / 07 / 2024
The role requires excellent customer service and administrative skills. Experience in the education or training sector is useful. You should be determined and eager to exceed customer expectations, and have a passion for personal development. The role has various requirements, so you need to be flexible, proactive, and able to use your initiative to solve problems. Welsh language skills are essential.
Welsh Speaking Customer Service Advisor in Cardiff employer: City & Guilds Group
Contact Detail:
City & Guilds Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welsh Speaking Customer Service Advisor in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on City & Guilds. Understand their mission and values, and think about how your passion for customer service aligns with their goals. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice your Welsh! Since this role requires fluent Welsh, make sure you're comfortable speaking it. Try role-playing common customer service scenarios with a friend or family member. The more confident you are, the better you'll perform in the interview!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you went above and beyond to resolve an issue. Be ready to share these stories during your interview to demonstrate your proactive approach to customer service.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Welsh Speaking Customer Service Advisor in Cardiff
Some tips for your application 🫡
Show Off Your Welsh Skills: Since this role is all about providing top-notch customer service in both Welsh and English, make sure to highlight your language skills. Use clear examples of how you've used your Welsh in previous roles or experiences.
Tailor Your Application: We want to see how you fit into our team! Take a moment to read the job description carefully and tailor your application to reflect the skills and experiences that match what we're looking for. Personal touches go a long way!
Be Yourself: We love authenticity! Don’t be afraid to let your personality shine through in your application. Share your passion for customer service and any unique experiences that make you stand out from the crowd.
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at City & Guilds Group
✨Brush Up on Your Welsh
Since this role requires fluent Welsh, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios in Welsh to boost your confidence.
✨Know the Company Inside Out
Research City & Guilds thoroughly. Understand their history, mission, and values. This will not only help you answer questions but also show your genuine interest in being part of their team.
✨Prepare for Customer Scenarios
Think about common customer service challenges and how you would handle them. Be ready to share specific examples from your past experiences or hypothetical situations that demonstrate your problem-solving skills.
✨Show Your Flexibility
The job requires some weekend shifts, so be prepared to discuss your availability. Highlight your willingness to adapt and work as needed, which is crucial for a role that focuses on providing excellent customer service.
