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- Tasks: Support customers through phone and email, ensuring top-notch service.
- Company: A respected educational charity dedicated to making a difference.
- Benefits: Private medical healthcare, comprehensive training, and job stability.
- Why this job: Join a mission-driven team and help others while growing your skills.
- Qualifications: Fluent in Welsh with customer service experience.
- Other info: Full-time role in a supportive and dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
A longstanding educational charity is looking for a Welsh Speaking Customer Service Advisor in Cardiff. You'll support various stakeholders through phone and email, ensuring excellent customer experiences.
The ideal candidate is confident and experienced in customer service, with a passion for helping others. This full-time position offers a stable role with great benefits such as private medical healthcare and comprehensive training.
Bilingual Welsh Customer Service Specialist in Cardiff employer: City & Guilds Group
Contact Detail:
City & Guilds Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Welsh Customer Service Specialist in Cardiff
✨Tip Number 1
Make sure you brush up on your Welsh language skills! Being bilingual is a huge advantage, so practice speaking and writing in Welsh to show off your fluency during interviews.
✨Tip Number 2
Research the charity's mission and values. When you know what they stand for, you can tailor your responses to show how your passion for helping others aligns with their goals.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle difficult customers or tricky situations, and be ready to share your experiences during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way.
We think you need these skills to ace Bilingual Welsh Customer Service Specialist in Cardiff
Some tips for your application 🫡
Show Off Your Welsh Skills: Since this role is all about supporting Welsh-speaking customers, make sure to highlight your language skills right at the top of your application. We want to see how fluent you are and how you can use that to create amazing customer experiences!
Tailor Your Experience: When you're writing about your previous customer service roles, be specific! We love seeing examples of how you've helped others and resolved issues. Use the job description as a guide to match your experience with what we're looking for.
Keep It Professional Yet Friendly: Your written application should reflect the friendly and supportive nature of our team. Use a warm tone while keeping it professional. We want to get a sense of your personality and how you'd fit in with us at StudySmarter!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at City & Guilds Group
✨Brush Up on Your Welsh
Since the role requires bilingual skills, make sure you're comfortable speaking Welsh. Practise common customer service phrases and responses in Welsh to show your fluency and confidence during the interview.
✨Know the Charity's Mission
Research the educational charity's mission and values. Understanding their goals will help you align your answers with what they stand for, demonstrating your passion for helping others and commitment to their cause.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you've handled difficult customer situations. Be ready to discuss how you resolved issues and ensured a positive experience, as this will showcase your problem-solving skills.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the training process or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
