At a Glance
- Tasks: Mark customer service scripts and provide feedback to help learners succeed.
- Company: City & Guilds, a leading vocational awarding body in the UK.
- Benefits: Flexible remote work, gain valuable experience, and enhance your skills.
- Other info: Join us for a rewarding marking period from June to July 2026.
- Why this job: Make a difference in learners' lives while working from home.
- Qualifications: Experience in customer service or business teaching, strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
City & Guilds is the leading vocational awarding body in the UK, offering more than 500 qualifications over 29 industry sectors, through 8,500 approved centres in around 100 countries worldwide. The Award in Customer Service (8992) is for learners who want to accredit their Customer service skills at a level necessary to function and progress in work. We are seeking additional June 2026 markers for Customer Service Levels 1 and 2.
Successful Marker Responsibilities
- Attend a new marker training session online
- Attend a marker standardisation meeting online and complete the relevant activities beforehand
- Mark scripts on our internal platform MyMarkis in accordance with the agreed marking scheme within the agreed timescale
- Complete and submit examiner reports as required
- Apply advice and guidance provided by the Chief Examiner
- Be available to mark for the entire three-week marking period (26th June – 24th July 2026)
- Follow all City & Guilds guidance and procedures.
Successful Applicant Qualifications
- Have recent Customer service or Business teaching and/or assessment experience
- Be computer literate
- Have access to a secure PC with a firewall, up-to-date anti-virus software, private broadband access and a personal, private email account
- Have very good written and verbal communication skills
- Be able to follow procedures accurately and reliably
- Be able to work to fixed timescales, including a limited number of half and full-day meetings
- Be committed to developing editing and assessment writing skills.
It is advantageous for applicants to have previous experience of marking Customer Service or Business assessments for a UK awarding body. The standardisation event will be on the 23rd or 24th June with the marking period taking place between 22nd June and 24th July. The marker must be available to mark a minimum of 300 scripts.
Customer Service Marker - Remote employer: City & Guilds - Associate Recruitment
City & Guilds is an exceptional employer, offering a supportive and flexible remote work environment that empowers markers to contribute meaningfully to the development of vocational qualifications. With a strong commitment to employee growth, we provide comprehensive training and standardisation sessions, ensuring that our team members are well-equipped to excel in their roles. Join us to be part of a prestigious organisation that values your expertise and fosters a culture of collaboration and continuous improvement.
Contact Detail:
City & Guilds - Associate Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Marker - Remote
✨Tip Number 1
Get familiar with the role and responsibilities before applying. Dive into the job description and understand what City & Guilds is looking for in a marker. This will help you tailor your approach during interviews and discussions.
✨Tip Number 2
Network with current markers or professionals in the field. Reach out on LinkedIn or relevant forums to gather insights about their experiences. This can give us an edge when discussing our understanding of the role.
✨Tip Number 3
Prepare for online training sessions by brushing up on your customer service knowledge. Familiarise yourself with marking schemes and assessment criteria, so we can hit the ground running once we land the job.
✨Tip Number 4
Apply through our website for a smoother process. It’s the best way to ensure your application gets noticed, and we can keep track of your progress easily. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Customer Service Marker - Remote
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer service or business teaching. We want to see how your skills match what we're looking for, so don’t hold back!
Show Off Your Communication Skills:Since good written and verbal communication is key for this role, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to follow procedures accurately.
Highlight Your Tech Savvy:Mention your computer literacy and any experience with online platforms, especially if you’ve used marking systems before. We need markers who are comfortable with technology, so let us know about your setup!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at City & Guilds - Associate Recruitment
✨Know Your Stuff
Make sure you brush up on your customer service knowledge and any relevant teaching or assessment experience. Familiarise yourself with the City & Guilds marking scheme and be ready to discuss how your background aligns with their requirements.
✨Tech Savvy is Key
Since this role is remote, ensure you're comfortable using online platforms like MyMarkis. Test your tech setup beforehand, including your PC's security features, to avoid any hiccups during the interview.
✨Communication is Crucial
Demonstrate your written and verbal communication skills during the interview. Be clear and concise in your answers, and don’t hesitate to ask questions if you need clarification on anything.
✨Show Your Commitment
Express your enthusiasm for the role and your commitment to developing your editing and assessment writing skills. Mention any relevant training or professional development you've undertaken to show you're proactive about your growth.
