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- Tasks: Lead security operations across multiple sites and ensure top-notch service delivery.
- Company: City Group Security, a dynamic provider of integrated security solutions.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Why this job: Join a team that values strong client relationships and operational excellence.
- Qualifications: Experience in multi-site security management and strong leadership skills.
- Other info: Opportunity to work in diverse sectors and develop your career in security management.
The predicted salary is between 45000 - 55000 £ per year.
We are seeking an experienced Operations Manager to oversee the delivery of security services across a portfolio of sites in London. Reporting to the Director of Operations, you will lead site teams, foster a proven ability to build strong client relationships that drive trust, satisfaction, and long-term success, and ensure services are delivered in line with contractual, regulatory, and organisational requirements.
You will also have experience in site mobilisation, bringing new contracts and sites into operation smoothly, and be confident working to KPIs to monitor and drive team performance.
- Manage day-to-day security operations across multiple sites
- Lead, support, and develop site-based teams
- Conduct audits, compliance checks, and welfare visits
- Build and maintain strong client relationships, ensuring satisfaction and service excellence
- Oversee rostering, resourcing, and cost control
- Lead incident management and provide performance reporting
- Support the mobilisation of new sites and contracts, ensuring a smooth transition
- Monitor performance against KPIs and implement improvement initiatives where needed
Proven experience in a multi-site security management role. Strong knowledge of SIA regulations, Health & Safety, and GDPR. Experience in site mobilisation and working to KPIs. Excellent leadership, communication, and organisational skills. Ability to manage budgets and operational performance. Valid SIA licence (DS or SG).
Desirable: Experience with electronic security systems (CCTV, access control). Desirable: IOSH, NEBOSH, or security management qualifications.
City Group Security is a privately owned provider of integrated security and facilities management services, delivering flexible and scalable solutions across sectors including education, healthcare, corporate environments, logistics, social housing, utilities, and retail.
London Operations Manager employer: City Group
Contact Detail:
City Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land London Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry and let them know you're on the hunt for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Familiarise yourself with their portfolio of sites and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly understands their business.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've successfully led site teams, managed budgets, and improved performance against KPIs. This will demonstrate that you're the right fit for the role.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and get noticed. Plus, it shows you're serious about joining our team and contributing to our success in delivering top-notch security services.
We think you need these skills to ace London Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing security services, site mobilisation, and building client relationships. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams and managed operations in the past. We love a good story!
Showcase Your KPIs Experience: Since KPIs are a big part of this role, make sure to mention your experience with them. Talk about how you've monitored performance and implemented improvements in previous positions. We want to know how you drive success!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at City Group
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operations management role, especially in the context of security services. Familiarise yourself with key terms like site mobilisation, KPIs, and compliance checks. This will help you speak confidently about your experience and how it aligns with the company's needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities, particularly in managing multi-site teams. Think of specific situations where you successfully led a team through challenges or improved performance. This will demonstrate your capability to foster strong client relationships and drive team success.
✨Understand the Regulatory Landscape
Brush up on SIA regulations, Health & Safety, and GDPR before your interview. Being knowledgeable about these areas shows that you take compliance seriously and can ensure that services are delivered in line with organisational requirements. It’s a great way to set yourself apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific operational challenges, such as incident management or site transitions. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to implement improvement initiatives. This will help you convey your strategic thinking and operational expertise.