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- Tasks: Monitor security operations and ensure safety across prestigious sites.
- Company: Join a respected organisation focused on professionalism and teamwork.
- Benefits: Competitive pay, flexible shifts, and career development opportunities.
- Why this job: Be part of a dynamic team ensuring safety and operational excellence.
- Qualifications: SIA Licence, strong communication skills, and attention to detail required.
- Other info: Fast-paced environment with opportunities for growth and learning.
Locations: Greenwich Control Room
Pay Rate: £14.31 per hour
Hours: Average 48 hours per week
Shift Pattern: 4 on 4 off (Days and Nights)
Start Date: ASAP
SIA Licence Required, Driving Licence Required, Lone Working: Yes
We are seeking two experienced and professional High End Security Relief Officers / Duty Controllers to join our clients team, providing exceptional service across a range of prestigious sites including Chelsea Harbour and the Greenwich Control Room. You will play a vital role in ensuring operational continuity, effective communication, and safety across our network. This position requires a proactive individual with strong knowledge of the security industry and the ability to think on their feet in a fast-paced environment.
Objectives:
- Ensuring all staffing hours are covered correctly and accurately on the system.
- Ensuring the Health & Safety of all staff members out of hours.
- Monitoring all sub-contractor and site-based staff to ensure excellent service delivery to Clients.
Activities:
- Scheduling and deploying of site personnel.
- Ensuring the Smart Task system is fully up to date and accurate at all times.
- Ensuring all personnel are aware of any changes made by the Control Room.
- Monitoring the Mobile Team out of hours, including welfare checks and alarm activation attendance.
- Ensuring accurate booking on/off and check calls times and reporting any issues via reporting system.
- Escalating any incident issues, sickness, absenteeism, or possible issues correctly and in a timely manner.
- Dealing with Client requests and changes at short notice promptly and efficiently.
- Ensuring any Client complaints are escalated to the relevant person in a timely manner.
- Ensuring daily report is completed and any issues/tasks handed over to the relevant person.
- Adding any new employees to the system accurately.
- Adding new sub-contractors to the system accurately.
- Responding to customer calls, including but not limited to Houston Lawrence out of hours service and Pride monitoring of their system and escalation.
Required:
- SIA License and DBS check.
- Exceptional attendance.
- Strong attention to detail.
- Excellent communication. This includes responding to emails and verbal requests in a timely and efficient manner.
- An ability to work to tight deadlines and to work well under pressure.
- Knowledge of computer programs (MS Office).
- Knowledge/experience is preferred.
City Group Recruitment values professionalism, teamwork, and growth. You will be part of a respected organisation with opportunities to develop your career in a supportive and fast-moving environment.
Security Control Room Operator employer: City Group Recruitment
Contact Detail:
City Group Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Control Room Operator
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to security control room operations. Think about scenarios where you've had to think on your feet and how you handled them. This will show potential employers that you're ready for the fast-paced environment.
✨Tip Number 3
Showcase your skills! If you have experience with systems like Smart Task or MS Office, make sure to highlight that in conversations. Being able to demonstrate your technical knowledge can set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! We’re always looking for dedicated individuals like you to join our team. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Security Control Room Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Security Control Room Operator role. Highlight your relevant experience, especially in security and communication, as well as any specific skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your SIA licence and any experience you have with monitoring systems or managing teams.
Showcase Your Attention to Detail: In the security industry, attention to detail is crucial. Make sure your application is free from typos and errors. This shows us that you take pride in your work and can handle the responsibilities of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at City Group Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the security industry. Familiarise yourself with key terms and concepts related to security operations, especially those mentioned in the job description. This will help you demonstrate your expertise and show that you're serious about the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively communicated in past roles. Think about times when you had to respond to client requests or handle complaints. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you had to think on your feet. Prepare a couple of examples where you successfully managed unexpected challenges or tight deadlines. This will highlight your ability to remain calm under pressure, which is essential for a Security Control Room Operator.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the tools they use for scheduling, or how they handle incidents. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
