Site Security Manager in Royal Tunbridge Wells

Job Title: Security Manager Location: Tunbridge Wells (TN1) Salary: £16.50 per hour | Approx. £34,320 per year (based on 40 hours/week) Job Type: Permanent, Full-Time Working Hours: Flexibility required mixture of day and night coverage; Saturdays required initially Job Description Were seeking a confident and experienced Retail Security Manager to take full ownership of security operations at a busy retail site. You\’ll be responsible for ensuring the safety of staff and customers, managing a team of officers, and maintaining high security standards across the premises. This is a hands-on management role ideal for someone who thrives in a fast-paced retail environment and is ready to lead by example. Key Responsibilities * * Manage day-to-day security operations and team performance * Roster planning, holiday/absence management, and staff coverage * Conduct 1:2:1s, train new officers, and upskill the existing team * Ensure visibility across all shifts, including weekends and nights * Work every Saturday initially to support peak trading * Monitor CCTV, handle incidents, and complete clear reports * Complete risk assessments and site audits annually * Create and update SOPs and Assignment Instructions * Review and implement changes in line with Martyns Law * Manage on-site Health & Safety, incident handling, and reporting * Produce monthly service reports and analyse incident data * Report to the support team and liaise with site and emergency services Requirements * Previous experience in a security management or senior supervisory role (retail preferred) * SIA Door Supervisor Licence (CCTV Licence desirable) * Strong leadership, communication, and problem-solving skills * Flexible with working hours including evenings and weekends * Confident handling incidents and maintaining professional conduct * Competent with report writing and basic IT systems What We Offer * Career development and progression opportunities * Supportive and professional team environment * Training and upskilling opportunities * Pension, uniform provided City Group is committed to equal opportunities. We welcome applications from candidates irrespective of ethnic origin, gender, marital status, religious belief, sexual orientation, disability, or age