At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a dynamic lettings environment.
- Company: Join an award-winning estate agency with a strong focus on career growth.
- Benefits: Competitive salary, uncapped earnings, bonuses, and personal development opportunities.
- Other info: Enjoy annual awards trips, increasing holiday entitlement, and a birthday day off!
- Why this job: Be part of a successful team and make a real impact in the lettings market.
- Qualifications: Experience in customer service management and excellent communication skills required.
The predicted salary is between 25500 - 50000 £ per year.
Location: Headington
Salary: £25500 plus commission and bonus
Our clients highly successful Headington Branch is looking for a Lettings Customer Manager. This is a chance to join an award winning Estate Agency which offers a structured career path up to regional management level. If you enjoy recognition and strive to be the best at everything you do then this is the perfect opportunity to join a hugely successful and expanding Estate Agency that rewards and recognises excellence.
As a Lettings Customer Manager, you will need to:
- Consistently provide exceptional customer service to ensure we deliver on commitments to retain clients and engage positively with all customers to ensure they become referrers of future customers and clients
- Ensure all personal and branch activity and income targets are exceeded
- Assist the manager with the structure and organisation of the office diary to ensure adequate time is given to key activities (e.g. applicant management, client feedback, canvassing etc.)
- Assist in the company goal to create the largest active market share of any agent in the area
- Assist the manager to ensure branch staff adhere to the company business priorities and constantly deliver exceptional client standards
- Provide exceptional customer service at all times to encourage commendations and recommendations
The ideal candidate will:
- Have experience required in a customer service management role
- Have excellent communication skills over the telephone and face to face to ensure the development of strong working relationships
- Be able to take a lead role in branch activity and drive sales conversion
- Be enthusiastic and proactive with a strong work ethic
- Possess the ability to act as a role model by adhering to company standards, whilst continuously exceeding activity and income targets
- Be able to liaise with clients and customers confidently and professionally
- Be ambitious and career orientated
- Be a car owner with a full driving licence
- Be insured for business use
- Have the legal right to work in the UK
In return, you can expect to receive:
- A full training programme covering all aspects of the company and its methods for generating market share
- Uncapped OTE opportunities ranging through to £40,000-£50,000 with additional bonus incentives
- Top performers are rewarded for success
- Continuous exciting career and personal development opportunities
- Annual award trips and prizes
- A paid day off for your birthday after successful pass of probation
- Increasing holiday entitlement from 2 years’ service
- Personal private health care provided on successful pass of probation
Lettings Customer Manager/Senior Lettings Negotiator in Oxford employer: City Group Recruitment
Join a dynamic team of Sales Elite Executives in a vibrant, fast-paced environment where your sales skills can truly shine. With uncapped earning potential and comprehensive training provided, you'll have the opportunity to grow both personally and professionally while making a significant impact on clients' businesses. Our supportive culture fosters collaboration and ambition, ensuring that every team member is equipped to succeed and thrive in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Customer Manager/Senior Lettings Negotiator in Oxford
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like City Group Recruitment.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like City Group Recruitment? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit City Group Recruitment's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Lettings Customer Manager/Senior Lettings Negotiator in Oxford
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Lettings Customer Manager/Senior Lettings Negotiator role at City Group Recruitment, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at City Group Recruitment
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where City Group Recruitment operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to City Group Recruitment. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at City Group Recruitment.
