Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a dynamic lettings environment.
- Company: Join an award-winning estate agency with a strong focus on career growth.
- Benefits: Competitive salary, uncapped earnings, bonuses, and personal development opportunities.
- Other info: Enjoy annual awards trips, increasing holiday entitlement, and a birthday day off!
- Why this job: Be part of a successful team and make a real impact in the lettings market.
- Qualifications: Experience in customer service management and excellent communication skills required.
The predicted salary is between 25500 - 50000 £ per year.
Location: Headington
Salary: £25500 plus commission and bonus
Our clients highly successful Headington Branch is looking for a Lettings Customer Manager. This is a chance to join an award winning Estate Agency which offers a structured career path up to regional management level. If you enjoy recognition and strive to be the best at everything you do then this is the perfect opportunity to join a hugely successful and expanding Estate Agency that rewards and recognises excellence.
As a Lettings Customer Manager, you will need to:
- Consistently provide exceptional customer service to ensure we deliver on commitments to retain clients and engage positively with all customers to ensure they become referrers of future customers and clients
- Ensure all personal and branch activity and income targets are exceeded
- Assist the manager with the structure and organisation of the office diary to ensure adequate time is given to key activities (e.g. applicant management, client feedback, canvassing etc.)
- Assist in the company goal to create the largest active market share of any agent in the area
- Assist the manager to ensure branch staff adhere to the company business priorities and constantly deliver exceptional client standards
- Provide exceptional customer service at all times to encourage commendations and recommendations
The ideal candidate will:
- Have experience required in a customer service management role
- Have excellent communication skills over the telephone and face to face to ensure the development of strong working relationships
- Be able to take a lead role in branch activity and drive sales conversion
- Be enthusiastic and proactive with a strong work ethic
- Possess the ability to act as a role model by adhering to company standards, whilst continuously exceeding activity and income targets
- Be able to liaise with clients and customers confidently and professionally
- Be ambitious and career orientated
- Be a car owner with a full driving licence
- Be insured for business use
- Have the legal right to work in the UK
In return, you can expect to receive:
- A full training programme covering all aspects of the company and its methods for generating market share
- Uncapped OTE opportunities ranging through to £40,000-£50,000 with additional bonus incentives
- Top performers are rewarded for success
- Continuous exciting career and personal development opportunities
- Annual award trips and prizes
- A paid day off for your birthday after successful pass of probation
- Increasing holiday entitlement from 2 years’ service
- Personal private health care provided on successful pass of probation
Lettings Customer Manager/Senior Lettings Negotiator in Oxford employer: City Group Recruitment
Contact Detail:
City Group Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Customer Manager/Senior Lettings Negotiator in Oxford
✨Tip Number 1
Get to know the company inside out! Research their values, recent achievements, and what makes them tick. This way, when you walk into that interview, you can show them you're not just another candidate – you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain why you're the perfect fit for the Lettings Customer Manager role. Highlight your customer service experience and how you can drive sales conversion – make it personal and relatable!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best choice for the job!
We think you need these skills to ace Lettings Customer Manager/Senior Lettings Negotiator in Oxford
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service management. We want to see how you've gone above and beyond to provide exceptional service, as this is key for the Lettings Customer Manager role.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Professional Yet Personable: When writing your cover letter, strike a balance between professionalism and personality. We appreciate candidates who can communicate effectively while also showing their enthusiasm for the role and our company culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at City Group Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Lettings Customer Manager inside out. Familiarise yourself with the key responsibilities and how they align with your experience. This will help you demonstrate that you're not just a good fit, but the perfect fit for the job.
✨Showcase Your Customer Service Skills
Since exceptional customer service is crucial for this role, prepare specific examples from your past experiences where you've gone above and beyond for clients. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Be Proactive and Enthusiastic
During the interview, let your enthusiasm shine through! Talk about how you can drive sales conversion and lead branch activities. Show them that you're not just looking for a job, but are genuinely excited about contributing to their success and growth.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the company's goals for market share or how they measure success in customer service. This shows that you're engaged and serious about the role, plus it gives you valuable insights into the company culture.