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- Tasks: Provide top-notch customer service and ensure site security for residents.
- Company: Join a brand-new residential development in Butetown, Cardiff.
- Benefits: Competitive pay of £13.86 per hour with flexible night shifts.
- Why this job: Be the friendly face that makes residents feel safe and welcome.
- Qualifications: SIA Door Supervisor licence preferred; great communication skills needed.
- Other info: Perfect for those seeking a rewarding role with independence and responsibility.
The predicted salary is between 13 - 16 £ per hour.
Location: Butetown, Cardiff, CF10 5
Pay Rate: £13.86 per hour
Hours: Approx. 42 hours per week
Shift Pattern: 4 on / 4 off – nights only
Shift Times: 20:00 – 08:00
We are currently recruiting Security Concierge Officers on behalf of our client for a brand-new residential development in Butetown, Cardiff. This is a lone-working, front-of-house night role, focused on delivering a professional, customer-led service to residents while maintaining site security.
Key Responsibilities
- Front-of-house concierge and reception duties
- Meeting and greeting residents and visitors
- Handling resident queries in a professional and courteous manner
- Conducting patrols of the building as required
- Monitoring and responding to alarm activations in line with site procedures
- Managing telephone enquiries
- Escalating incidents and issues in accordance with company procedures
- Supporting waste management and ensuring common areas remain clean and tidy throughout the shift
Requirements
- Valid SIA Door Supervisor licence (preferred)
- Previous experience in a front-of-house or concierge role is desirable
- Excellent customer service and communication skills
- Confident dealing with residents and resolving issues effectively
- IT literate
- Able to work independently in a lone-working environment
- Willing to work overtime when required
This is an excellent opportunity to join a new residential development and play a key role in delivering a safe, welcoming environment for residents.
Security Concierge (Residential) in Cardiff employer: City Group Recruitment
Contact Detail:
City Group Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Concierge (Residential) in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the security and concierge industry. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to showcase your customer service skills and how you handle resident queries. Make it personal and engaging!
✨Tip Number 3
Stay sharp on your SIA licence! If you don’t have it yet, get it sorted. Employers love candidates who are fully qualified and ready to hit the ground running.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge over other candidates. Don’t miss out!
We think you need these skills to ace Security Concierge (Residential) in Cardiff
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service, especially if you've worked in a front-of-house role before. We want to see how you can create a welcoming environment for residents and handle queries like a pro!
Tailor Your CV and Cover Letter: Don’t just send the same old CV! Tailor it to match the job description. Use keywords from the listing, like 'lone-working' and 'security', to show us you’re the perfect fit for the Security Concierge role.
Be Clear About Your Availability: Since this role involves night shifts and a specific pattern, make sure to clearly state your availability in your application. We need to know you’re ready to commit to those 4 on / 4 off shifts!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at City Group Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Concierge. Familiarise yourself with front-of-house duties, customer service expectations, and how to handle security protocols. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a professional, customer-led service, be prepared to share examples from your past experiences. Think of specific situations where you successfully handled resident queries or resolved issues. This will demonstrate your ability to provide excellent service in a residential setting.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. For instance, they might ask how you would respond to an alarm activation or manage a difficult resident. Practising your responses to these types of questions can help you articulate your thought process and decision-making skills effectively.
✨Dress the Part and Be Professional
Even though it's a night shift role, first impressions matter! Dress smartly and maintain a professional appearance for the interview. This shows that you take the role seriously and are ready to represent the residential development in a positive light.
