At a Glance
- Tasks: Lead and supervise control room shifts while ensuring smooth operations.
- Company: Join a dynamic security team in Greenwich with a focus on leadership.
- Benefits: Competitive pay, flexible shift patterns, and opportunities for growth.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Make a real impact by ensuring safety and efficiency in operations.
- Qualifications: Experience in a supervisory role and a valid SIA Licence required.
The predicted salary is between 13 - 16 £ per hour.
Location: Greenwich SE10
Pay Rate: £16.00 per hour
Shift Pattern: 4 on 4 off Days and Nights
Average Hours: 48 per week
About the Role
We are looking for an experienced and confident Control Room Supervisor to join our Greenwich Control Room team. This is a hands-on operational role focused on staffing scheduling and service delivery. This is not a CCTV monitoring position.
You will play a key role in ensuring smooth out of hours operations working closely with Operations Managers, Schedulers, Mobile Services and senior management. Strong leadership, clear communication and the ability to remain calm under pressure are essential.
Key Responsibilities
- Shift Leadership and Compliance
- Lead and supervise control room shifts
- Ensure all paperwork and documentation is completed accurately and on time
- Maintain correct staffing hours on internal systems
- Oversee staff Health and Safety during out of hours operations
- Operational Control
- Schedule and deploy site personnel efficiently
- Keep the SmartTask system fully up to date
- Communicate operational changes clearly and promptly
- Monitor the Mobile Team including welfare checks and alarm responses
- Ensure accurate booking on and off times and elevate issues where required
- Manage last minute client requests and staffing challenges
- Escalate incidents, complaints, sickness or staffing concerns
- Complete daily reports and detailed shift handovers
- Add new staff and subcontractors to systems accurately
- Respond to customer calls including Houston, Lawrence and Pride monitoring services
Requirements
- Proven experience in a control room and/or supervisory role
- Valid SIA Licence and DBS check
- Excellent attendance and reliability
- Strong attention to detail
- Confident written and verbal communication skills
- Ability to work under pressure and meet tight deadlines
- IT literate with experience using MS Office and operational systems
- Previous security industry experience is highly desirable
City Group is an equal opportunity employer. We welcome applications from all backgrounds regardless of ethnicity, gender, disability, sexual orientation, religion or age.
254 Security Control Room Supervisor in London employer: City Group Recruitment Limited
At City Group, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and communication. Our Greenwich location provides a dynamic environment where employees can thrive, with opportunities for professional growth and development in the security industry. We are committed to ensuring our staff feel valued and empowered, making this a rewarding place to build your career.
Contact Details:
City Group Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 254 Security Control Room Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry, especially those who might know about openings for a Control Room Supervisor. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your leadership skills and operational knowledge. Think of examples from your past experiences where you’ve successfully managed a team or handled pressure. We want to see that calm confidence!
✨Tip Number 3
Don’t forget to showcase your communication skills! During interviews, be clear and concise when discussing your experience. Remember, as a Control Room Supervisor, you’ll need to convey information effectively to your team and management.
✨Tip Number 4
Apply through our website for the best chance! We love seeing applications directly from candidates who are genuinely interested in joining our Greenwich Control Room team. It shows initiative and enthusiasm!
We think you need these skills to ace 254 Security Control Room Supervisor in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in control room operations and supervisory roles. We want to see how your skills match the job description, so don’t be shy about showcasing your leadership and communication abilities!
Craft a Strong Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Control Room Supervisor role. Be sure to mention your experience with staffing scheduling and how you handle pressure – we love a good story!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since this role requires strong verbal skills. Avoid jargon and make sure your points are easy to understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at City Group Recruitment Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Control Room Supervisor. Familiarise yourself with staffing scheduling, service delivery, and operational control. This will help you answer questions confidently and demonstrate your knowledge of the role.
✨Showcase Your Leadership Skills
Since this role requires strong leadership, be prepared to discuss your previous experiences in supervisory positions. Think of specific examples where you led a team, handled conflicts, or made critical decisions under pressure. This will show that you can handle the demands of the job.
✨Communicate Clearly and Calmly
Effective communication is key in this role. During the interview, practice clear and concise responses. If asked about handling stressful situations, share how you maintain composure and communicate effectively with your team and clients. This will highlight your ability to remain calm under pressure.
✨Be IT Savvy
As the job involves using operational systems like SmartTask and MS Office, brush up on your IT skills. Be ready to discuss any relevant software you've used in the past and how you can quickly adapt to new systems. This will reassure them of your technical capabilities.
