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- Tasks: Provide top-notch customer service and ensure site security for residents.
- Company: Join a brand-new residential development in vibrant Butetown, Cardiff.
- Benefits: Earn £13.86 per hour with flexible night shifts and overtime opportunities.
- Why this job: Be the friendly face that makes residents feel safe and welcome.
- Qualifications: SIA Door Supervisor licence preferred; customer service experience is a plus.
- Other info: Enjoy a dynamic role with the chance to make a real difference.
The predicted salary is between 13 - 16 £ per hour.
Location: Butetown, Cardiff, CF10 5
Pay Rate: £13.86 per hour
Hours: Approx. 42 hours per week
Shift Pattern: 4 on / 4 off – nights only
Shift Times: 20:00 – 08:00
We are currently recruiting Security Concierge Officers on behalf of our client for a brand-new residential development in Butetown, Cardiff. This is a lone-working, front-of-house night role, focused on delivering a professional, customer-led service to residents while maintaining site security.
Responsibilities
- Front-of-house concierge and reception duties
- Meeting and greeting residents and visitors
- Handling resident queries in a professional and courteous manner
- Conducting patrols of the building as required
- Monitoring and responding to alarm activations in line with site procedures
- Managing telephone enquiries
- Escalating incidents and issues in accordance with company procedures
- Supporting waste management and ensuring common areas remain clean and tidy throughout the shift
Requirements
- Valid SIA Door Supervisor licence (preferred)
- Previous experience in a front-of-house or concierge role is desirable
- Excellent customer service and communication skills
- Confident dealing with residents and resolving issues effectively
- IT literate
- Able to work independently in a lone-working environment
- Willing to work overtime when required
This is an excellent opportunity to join a new residential development and play a key role in delivering a safe, welcoming environment for residents.
(270) Security Concierge (Residential) CF10 in Cardiff employer: City Group Recruitment Limited
Contact Detail:
City Group Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (270) Security Concierge (Residential) CF10 in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the security and concierge industry, especially those who work in residential settings. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, be ready to talk about your experience and how it relates to the role. Highlight your customer service skills and ability to handle situations calmly.
✨Tip Number 3
Show up at local events! Whether it's community gatherings or job fairs, being present can help you make connections. Plus, it’s a great way to learn more about the area and the specific needs of residents.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Keep an eye on our listings and get your application in!
We think you need these skills to ace (270) Security Concierge (Residential) CF10 in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in front-of-house or concierge roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your customer service prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Security Concierge role. Share specific examples of how you've handled resident queries or resolved issues in the past.
Show Off Your Communication Skills: Since this role involves a lot of interaction with residents and visitors, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at City Group Recruitment Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Concierge. Familiarise yourself with front-of-house duties, customer service expectations, and how to handle resident queries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a professional, customer-led service, be prepared to share examples from your past experiences. Think of specific situations where you successfully resolved issues or provided exceptional service. This will demonstrate your ability to handle the demands of the job.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. These might involve handling difficult residents or responding to alarm activations. Practice your responses to these types of questions, focusing on how you would maintain professionalism and ensure safety while providing excellent service.
✨Dress the Part and Be Professional
Even though it's a night shift role, first impressions matter. Dress smartly and present yourself professionally. This shows that you take the role seriously and are ready to represent the residential development well. A confident and polished appearance can set the right tone for the interview.
