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- Tasks: Monitor CCTV systems and ensure a safe environment for everyone.
- Company: Join a dedicated security team in a vibrant shopping centre.
- Benefits: Competitive pay, full-time hours, and a supportive work culture.
- Why this job: Be the guardian of safety while gaining valuable experience.
- Qualifications: SIA and CCTV licences are essential; strong communication skills required.
- Other info: Flexible shift patterns with opportunities for personal growth.
The predicted salary is between 27 - 30 £ per hour.
Location: Tunbridge Wells, Kent, TN1
Pay Rate: £14.08 per hour
Contract Type: Full-time, Permanent
Hours: Average 42 hours per week 4 on / 4 off shift pattern
Shift Type: Days and Nights
About the Role
We are currently seeking a professional and reliable CCTV Operator / Security Officer to join our clients dedicated security team. This is a key position responsible for maintaining a safe, secure, and welcoming environment for visitors, staff, and retailers.
Key Responsibilities
- Monitor CCTV systems and respond promptly to incidents or alarms
- Manage site access control and maintain accurate access/egress records
- Maintain daily logbooks and registers
- Greet and assist visitors, ensuring a professional and friendly service
- Notify relevant staff upon visitor arrival and manage appointment tracking
- Answer telephone calls and handle enquiries appropriately
- Handle mail and deliveries efficiently
- Assist visitors upon departure, including arranging transportation if needed
- Respond to alarms and investigate disturbances
- Contact emergency services when required
- Check alarm circuits and ensure building systems are functioning properly
- Uphold high standards of presentation and housekeeping in the control room
Requirements
- Valid SIA Security Licence (essential)
- CCTV Licence (essential)
- Full UK Driving Licence (preferred)
- Strong communication skills in English both written and verbal
- Excellent customer service and interpersonal skills
- Confident in using computers and operating CCTV systems
- Professional appearance and conduct at all times
- Ability to work independently (lone working required)
City Group is an equal opportunity employer. We welcome applications from all backgrounds regardless of ethnicity, gender, disability, sexual orientation, religion, or age.
(251) Retail Control Room Operator (Shopping Centre) TN1 employer: City Group Recruitment Limited
Contact Detail:
City Group Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (251) Retail Control Room Operator (Shopping Centre) TN1
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the security industry. A personal recommendation can go a long way in landing that CCTV Operator role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of CCTV systems and security protocols. We want you to be confident when discussing your experience and how you can contribute to maintaining a safe environment.
✨Tip Number 3
Show off your customer service skills! As a CCTV Operator, you'll be interacting with visitors and staff. Practice how you would greet and assist them, ensuring you come across as professional and friendly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace (251) Retail Control Room Operator (Shopping Centre) TN1
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in security and CCTV operations. We want to see how your skills match the role, so don’t be shy about showcasing your SIA and CCTV licences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your strong communication skills and customer service experience, as these are key for this role.
Be Professional and Polite: Remember, first impressions count! When writing your application, keep your tone professional yet friendly. This reflects the kind of service we expect from our CCTV Operators.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at City Group Recruitment Limited
✨Know Your Tech
Familiarise yourself with CCTV systems and security protocols. Be ready to discuss your experience with monitoring and responding to incidents, as this will show you understand the role's technical demands.
✨Showcase Your Customer Service Skills
As a CCTV Operator, you'll interact with visitors and staff. Prepare examples of how you've provided excellent customer service in the past, highlighting your communication skills and ability to handle enquiries.
✨Dress the Part
First impressions matter! Make sure you present yourself professionally. Wear smart attire that reflects the seriousness of the role, as it shows you take the position seriously and respect the environment you'll be working in.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like responding to an alarm or managing access control. Think through potential scenarios and your responses ahead of time to demonstrate your problem-solving skills.