237 Security Control Room Operator

About the job 237 Security Control Room Operator

Locations: Greenwich Control Room
Pay Rate: £14.31 per hour
Hours: Average 48 hours per week
Shift Pattern: 4 on 4 off (Days and Nights)
Start Date: ASAP
SIA Licence Required, Driving Licence Required, Lone Working: Yes

We are seeking two experienced and professional High End Security Relief Officers / Duty Controllers to join our client\’s team, providing exceptional service across a range of prestigious sites including Chelsea Harbour and the Greenwich Control Room. You will play a vital role in ensuring operational continuity, effective communication, and safety across our network. This position requires a proactive individual with strong knowledge of the security industry and the ability to think on their feet in a fast-paced environment.

Objectives

• Ensuring all staffing hours are covered correctly and accurately on the system.
• Ensuring the Health & Safety of all staff members out of hours.
• Monitoring all sub-contractor and site-based staff to ensure excellent service delivery to Clients.

Activities

• Scheduling and deploying of site personnel.
• Ensuring the Smart Task system is fully up to date and accurate at all times.
• Ensuring all personnel are aware of any changes made by the Control Room.
• Monitoring the Mobile Team out of hours, including welfare checks and alarm activation attendance.
• Ensuring accurate booking on/off and check calls times and reporting any issues via reporting system.
• Escalating any incident issues, sickness, absenteeism, or possible issues correctly and in a timely manner.
• Dealing with Client requests and changes at a short notice promptly and efficiently.
• Ensuring any Client complaints are escalated to the relevant person in a timely manner.
• Ensuring daily report is completed and any issues / tasks handed over to the relevant person.
• Adding any new employees to the system accurately.
• Adding new sub-contractors to the system accurately.
• Responding to customer calls, including but not limited to Houston Lawrence out of hours service and Pride monitoring of their system and escalation.

Required

• SIA License and DBS check
• Exceptional attendance
• Strong attention to detail
• Excellent communication. This includes responding to emails and verbal requests in a timely and efficient manner.
• An ability to work to tight deadlines and to work well under pressure.
• Knowledge of computer programs (MS Office)
• Knowledge / experience is preferred.

City Group Recruitment we value professionalism, teamwork, and growth. You will be part of a respected organisation with opportunities to develop your career in a supportive and fast-moving environment.