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- Tasks: Join our dynamic team to manage client queries and assist with account openings.
- Company: We're a fast-growing financial service company based in Amersham, focused on innovation and employee satisfaction.
- Benefits: Enjoy opportunities for growth, a supportive culture, and the chance to make a real impact.
- Why this job: Be part of a vibrant team where your contributions matter and you can develop your skills.
- Qualifications: Passion for learning, strong communication skills, detail-oriented, and a team player.
- Other info: This role offers a unique chance to influence processes in a leading European financial organisation.
The predicted salary is between 28800 - 48000 £ per year.
One of the fastest-growing and most exciting financial service companies are looking for bright and motivated individuals to join their Client Service Team. Working as part of a dynamic and entrepreneurial team, Based in their Amersham Office, this company care passionately about two things – fantastic employee satisfaction and providing a service that our clients place real value on. As one of Europe\’s leading financial organisations, they are dedicated to innovation and passionate about giving opportunities to young people. This is an amazing place to be where the opportunity to grow and develop is like no other.
As a Client Service Officer, you will be responsible for general query management while also assisting with the account opening process for clients. This is a unique opportunity to join a fast growing team and to have a genuine impact on the processes and systems put in place.
- Assisting clients with day-to-day
- Involvement in various aspects of the client journey and assisting with the the account opening process
- Responsible for providing a “best in class” service to new and existing clients
- Respond to client queries within agreed SLAs, to ensure monthly targets are met
- Build internal and external relationships to help drive client efficiency
- Actively identify opportunities for clients to support their servicing needs
- Identify system and process improvements and raise these for consideration
- Build in-depth knowledge of various business
Requirements:
- Passionate about learning
- Strong communication skills
- Must be detail orientated
- Strong ability to work to tight deadlines
- Have the ability to adapt to new challenges and thrive outside of your comfort zone
- Must be a team player
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Graduate Client Services Associate employer: City Grad
Contact Detail:
City Grad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Client Services Associate
✨Tip Number 1
Familiarise yourself with the financial services industry, especially the specific products and services offered by the company. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Client Services Associate role, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss examples of how you've successfully managed client queries or provided excellent customer service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Showcase your adaptability and problem-solving skills by thinking of scenarios where you've had to think on your feet. The ability to thrive outside your comfort zone is crucial for this role, so be ready to share relevant experiences.
We think you need these skills to ace Graduate Client Services Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Graduate Client Services Associate. Emphasise your communication skills, attention to detail, and any experience in client service or financial services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for learning and your ability to adapt to new challenges. Mention specific examples of how you've worked as part of a team and how you can contribute to the company's commitment to fantastic employee satisfaction.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and your ability to manage queries effectively. Provide examples of how you've met tight deadlines in previous roles or projects.
Show Enthusiasm for the Company: Demonstrate your knowledge about the company and its values in your application. Express your excitement about the opportunity to grow and develop within a fast-growing team and how you can contribute to their innovative approach in the financial services sector.
How to prepare for a job interview at City Grad
✨Show Your Passion for Learning
Demonstrate your eagerness to learn and grow during the interview. Share examples of how you've pursued knowledge in the past, whether through formal education or self-directed learning. This will resonate well with the company's focus on innovation and development.
✨Highlight Your Communication Skills
Since the role involves client interaction, it's crucial to showcase your strong communication skills. Practice articulating your thoughts clearly and concisely. Consider preparing a few scenarios where you successfully resolved client queries or built relationships.
✨Emphasise Attention to Detail
As a Client Services Associate, being detail-oriented is key. Prepare to discuss instances where your attention to detail made a significant difference in your work. This could be anything from catching an error to ensuring a smooth account opening process.
✨Demonstrate Teamwork and Adaptability
The company values team players who can adapt to new challenges. Be ready to share experiences where you collaborated effectively with others and how you handled unexpected situations. This will show that you can thrive in a dynamic environment.
