At a Glance
- Tasks: Lead a vibrant team in a buzzing venue, ensuring smooth operations and customer satisfaction.
- Company: Join Game Nation, a fast-growing name in the entertainment industry.
- Benefits: Enjoy competitive pay, flexible hours, gym discounts, and ongoing training.
- Other info: Great opportunities for progression and a supportive, inclusive team culture.
- Why this job: Be part of a fun environment where every day feels like a win!
- Qualifications: Strong leadership skills and a passion for customer engagement are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to spin your career in a new direction? Game Nation is one of the fastest-growing names on the high street, with Slots Clubs lighting up towns across the UK, and we’re just getting started! We’re on the lookout for a Venue Manager to join our team at our Ipswich venue. If you love people, thrive in buzzing environments, and can keep cool under flashing lights and jackpot bells, this could be your perfect next move.
What You’ll Be Doing
As a Venue Manager you will be leading a team of full and part time employees in a friendly environment that may be open 24 hrs per day 7 days a week. The Venue Manager ensures business requirements are delivered to plan, including commercial, operational efficiency targets and managing in accordance to company policies and procedures. The Venue Manager will also deliver and have responsibility for brand standards, turnover, cash control, health and safety, security, recruitment, team training and P&L delivery.
Our ideal candidate will
- Be commercially aware, with a proven track record of team leadership, coaching and performance delivery.
- Have the ability to communicate and influence at all levels within the organisation.
- Have the ability to work on their own initiative and as part of a team, with proven ability to innovate and deliver change.
- Be able to multitask and solve problems with a degree of self-sufficiency within company policies/procedures.
- Have an empathetic approach to dealing with the demands and needs of both customers and team members.
- Be trustworthy and ethical in your approach to work with strong compliance and customer service focus.
- Have a passion for customer engagement and service, be outgoing, friendly, approachable and confident.
- Be computer and numerically literate with cash handling experience.
- Lead by example, and as part of a team, you will be flexible to changing shift patterns and demands of the business.
- Have previous management skills in a similar operating environment.
- Be fully compliant with our licensing objectives – full training will however be given.
What’s in It for You
At Game Nation, we believe great people deserve great rewards. You’ll enjoy:
- Competitive pay and bonus opportunities
- Flexible hours and overtime options
- Discounted gym membership
- Ongoing training and development (hello, e-learning platform!)
- A friendly, inclusive team that celebrates your hard work
- Recognition programs and progression opportunities
- Access to our Employee Assistance Programme, Health Assured
- Access to the Wisdom app, which includes discounts at a number of retailers
- Mental Health First Aiders
- “Refer a Friend” rewards…because good people know good people
Who We’re Looking For
If you’re someone who loves chatting with customers, brings energy to every shift, and knows how to keep things positive then you’ll fit right in! Whether you’ve worked in hospitality, retail, or anywhere customer-facing, your people skills are what matter most.
So don’t leave this one to chance — apply today and join a team where every day feels like a win!
Please note: due to licensing requirements, all applicants must be 18 or over. Strictly no agencies.
Job Type: Full-time | Location: In-person
Venue Manager in Ipswich employer: City Gaming Limited
At Game Nation, we pride ourselves on being a vibrant and inclusive employer that values its team members. As a Venue Manager in our Ipswich location, you'll benefit from competitive pay, flexible hours, and ongoing training opportunities within a supportive environment that celebrates your achievements. Join us to lead a dynamic team in a fun atmosphere where your passion for customer engagement can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Venue Manager in Ipswich
✨Tip Number 1
Get to know the company culture! Before your interview, check out Game Nation's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Venue Manager, you'll be leading a team and engaging with customers. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Prepare some questions! When you get the chance, ask about team dynamics or how they handle busy shifts. This shows you're proactive and ready to tackle the challenges of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Game Nation family right from the start!
We think you need these skills to ace Venue Manager in Ipswich
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with people.
Tailor Your Experience:Make sure to highlight your relevant experience in team leadership and customer service. We’re looking for someone who can multitask and solve problems, so give us examples that showcase these skills!
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff. Remember, we’re busy too!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Venue Manager position. We can’t wait to hear from you!
How to prepare for a job interview at City Gaming Limited
✨Know the Venue Inside Out
Before your interview, make sure you research Game Nation and its Ipswich venue. Familiarise yourself with their brand, values, and any recent news. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Venue Manager, you'll be leading a team, so be prepared to discuss your previous management experiences. Think of specific examples where you've successfully coached or motivated a team, and how you handled challenges. This will demonstrate your capability to lead in a buzzing environment.
✨Emphasise Customer Engagement
Game Nation values customer service, so be ready to share your approach to engaging with customers. Prepare anecdotes that highlight your ability to create a positive atmosphere and resolve issues, showcasing your empathetic approach and problem-solving skills.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to multitask and manage operational efficiency. Practice responses to potential situations you might face as a Venue Manager, such as handling cash control or ensuring health and safety compliance, to show you're ready for the role.
