At a Glance
- Tasks: Lead a vibrant team in a buzzing venue, ensuring top-notch customer experiences.
- Company: Join Game Nation, a fast-growing name lighting up the high street across the UK.
- Benefits: Enjoy competitive pay, flexible hours, gym discounts, and ongoing training.
- Other info: Flexible shifts, recognition programs, and great career progression opportunities await!
- Why this job: Be part of a fun, energetic team where every day feels like a win!
- Qualifications: Strong people skills, previous management experience, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Game Nation is one of the fastest-growing names on the high street, with Slots Clubs lighting up towns across the UK, and we’re just getting started!
We’re on the lookout for a Venue Manager to join our team at one of our FLAGSHIP venues situated in East London. If you love people, thrive in buzzing environments, and can keep cool under flashing lights and jackpot bells, this could be your perfect next move.
What You’ll Be Doing
As a Venue Manager you will be leading a team of full and part time employees in a friendly environment that may be open 24 hrs per day 7 days a week. The Venue Manager ensures business requirements are delivered to plan, including commercial, operational efficiency targets and managing in accordance to company policies and procedures. The Venue Manager will also deliver and have responsibility for brand standards, turnover, cash control, health and safety, security, recruitment, team training and P&L delivery.
Our ideal candidate will:
- Be commercially aware, with a proven track record of team leadership, coaching and performance delivery.
- Have the ability to communicate and influence at all levels within the organisation.
- Have the ability to work on their own initiative and as part of a team, with proven ability to innovate and deliver change.
- Be able to multitask and solve problems with a degree of self-sufficiency within company policies/procedures.
- Have an empathetic approach to dealing with the demands and needs of both customers and team members.
- Be trustworthy and ethical in your approach to work with strong compliance and customer service focus.
- Have a passion for customer engagement and service, be outgoing, friendly, approachable and confident.
- Be computer and numerically literate with cash handling experience.
- Lead by example, and as part of a team, you will be flexible to changing shift patterns and demands of the business.
- Have previous management skills in a similar operating environment.
- Be fully compliant with our licensing objectives – full training will however be given.
What’s in It for You
At Game Nation, we believe great people deserve great rewards. You’ll enjoy:
- Competitive pay and bonus opportunities
- Flexible hours and overtime options
- Discounted gym membership
- Ongoing training and development (hello, e-learning platform!)
- A friendly, inclusive team that celebrates your hard work
- Recognition programs and progression opportunities
- Access to our Employee Assistance Programme, Health Assured
- Access to the Wisdom app, which includes discounts at a number of retailers
- Mental Health First Aiders
- Refer a Friend rewards…because good people know good people
Who We’re Looking For
If you’re someone who loves chatting with customers, brings energy to every shift, and knows how to keep things positive then you’ll fit right in! Whether you’ve worked in hospitality, retail, or anywhere customer-facing, your people skills are what matter most. So don’t leave this one to chance — apply today and join a team where every day feels like a win!
Please note: due to licensing requirements, all applicants must be 18 or over. Strictly no agencies.
Job Type: Full‑time | Location: In‑person
Venue Manager in Barking employer: City Gaming Limited
At Game Nation, we pride ourselves on being a vibrant and dynamic employer that values its people. As a Venue Manager in our flagship East London location, you'll be part of a supportive team culture that prioritises employee growth through ongoing training and development opportunities. With competitive pay, flexible hours, and a range of benefits including discounted gym memberships and recognition programs, we ensure that our employees feel appreciated and motivated to thrive in a fast-paced, customer-focused environment.
StudySmarter Expert Advice🤫
We think this is how you could land Venue Manager in Barking
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like City Gaming Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to City Gaming Limited
Don't be shy about reaching out to City Gaming Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Venue Manager in Barking
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about City Gaming Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at City Gaming Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
