VIP Guest Management

Location: Manchester, GB

Opening Date: 15 May 2025

Full Time / Part Time: Full Time

Contract Type: Permanent

Closing Date of Applications: 27/05/2025

Established in 2013, City Football Group is the world's leading private owner and operator of football clubs, with total or partial ownership of twelve clubs across the world. City Football Group also invests in other football related businesses and serves as a global commercial platform for our partners, whilst fulfilling our purpose of empowering better lives through football on a local and global scale.

Our purpose is to empower better lives through football. We are proud of the role City Football Group clubs play in their localities, delivering positive economic, social and environmental impact through our operations and through programmes and activities that bring about meaningful, lasting change.

The VIP Guest Management team will support the Head of Protocol and Player Activation (HOPPA) to ensure a best-in-class guest experience at City Football Group/Manchester City FC match days and official Club events. With the Protocol department's strategic invite and networking process, you will build on current relationships and create new links between the CFG Board and key stakeholders/external contacts.

As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a simply health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.

Your Impact

• Match day preparation (home and away) – liaise with department links to collate guest lists, produce briefing documents, prepare seating plans, send official invite and inform guests of match day itinerary and ticket collection information, ticket the game and distribute tickets accordingly.
• Home match day – manage guest list, arrivals and coordinate meet and greets, produce post-match report, log guest attendance and when required, deputise for HOPPA.
• Gain full understanding of CFG Leadership Team(s) and Board and assist with the coordination of their attendance (including guests) at games.
• Assist with logistics of UEFA Official Banquet and any additional UCL match day activities, travel to away games as required.
• Coordinate match day and travel on tour as required (UK, Europe and International Destinations).
• Assist and support departmental projects, where necessary taking ownership of specific tasks.

CFG/ MCFC EVENTS AND NON-FOOTBALL RELATED EVENTS

• Assist in smooth running of special events, including production of briefing documents, maintaining staff attendance database, distribution of tickets (concerts etc.) and where necessary onsite coordination at the event.

EXTERNAL GUEST RELATIONS

• Assist in continued development and implementation of City contacts, work with key internal departments to proactively identify business profile guests and to plan relevant activities to maximise the benefit of these guests to the Club and its members.
• Ensure City VIP database is kept up to date, log all key guests who have attended a game and potential guests to invite.

CLUB GIFTS

• Coordinate appropriate and innovative gifts for guests on match days, tours and special events.
• Research suppliers and develop their use across the Club – gifts/ silverware etc.
• Record gift giving and assist monitoring spend in line with budget.

CORRESPONDENCE AND CURRENT AFFAIRS IN SPORT

• Keep up to date with current affairs in sport and maintain a calendar of key global fixtures, events and milestones so that the Club can appropriately communicate with other Clubs and individuals.
• Coordinate Protocol and Club correspondence e.g. congratulating / condolence letters.
• Assist with research of cultural/ protocol guidance for international meetings and tours.

CLUB AMBASSADOR

• Assist Club Ambassador with diary appointments, travel, match day requests and any additional requirements.

What we are looking for

• Experience in high level customer service.
• Excellent written and verbal communication skills, fluent in written and spoken English.
• IT literate to a high level.
• Hospitality/ Front of House/ VIP/ Protocol experience.

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.

Employment is subject to the provision of proof of eligibility to work in the UK. Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.