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For Companies At a Glance
- Tasks: Support and maintain IT systems while providing top-notch desktop support to users.
- Company: Join City Football Group, a global leader in football club operations.
- Benefits: Enjoy 26 days annual leave, private healthcare, and lifestyle discounts.
- Why this job: Make a real impact by empowering better lives through football and technology.
- Qualifications: Customer service experience, IT knowledge, and strong communication skills required.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Service Desk Analyst
Location: Manchester, GB
Opening Date: 24 Sept 2025
Full Time / Part Time: Full Time
Contract Type: Permanent
Closing Date of Applications – 08/10/25
Our Story
Established in 2013, City Football Group is the world’s leading private owner and operator of football clubs, with total or partial ownership of twelve clubs across the world. City Football Group also invests in other football related businesses and serves as a global commercial platform for our partners, whilst fulfilling our purpose of empowering better lives through football on a local and global scale, consistent with what “City” football has meant to people for over a century.
Our Winning Team
Our purpose is to empower better lives through football. We are proud of the role City Football Group clubs play in their localities, delivering positive economic, social and environmental impact through our operations and through programmes and activities that bring about meaningful, lasting change.
This is Your City
As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a simply health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.
Purpose
The individual will work as part of CFG’s Service Desk team which is responsible for supporting and maintaining IT systems and providing efficient desktop support to all business users. The role will be responsible for the handling of IT tickets raised, initial diagnosis, resolution and assignment the appropriate member of the team.
Your Impact
Business Support
As part of the Service Desk team, you will be part of a team be providing a high level of support to global users.
Customer Service
As the single point of contact for all IT related matters for the business, the Service Desk handles all incoming queries and help requests from end users. It is the responsibility of the Service Desk Analyst to ensure that all tickets are logged, categorised and assigned to the correct person for actioning, providing regular updates to the customer where necessary.
Technical Support & Troubleshooting
As the single point of contact, the Service Desk Analyst will attempt to resolve technical issues as they arrive where possible. For more advanced technical issues, detailed information should be received in order to provide whoever the ticket is assigned to as much information as possible to assist with resolution.
What we are looking for
- Proven customer service record with a corporate client base
- Knowledge of user account administration in Office 365
- Previous experience of working on a helpdesk
- Minimum 1-year experience in a similar role
- Excellent communication skills • Strong attention to detail in logging support tickets
- Flexible and adaptable as the business demands
- Good general IT technical knowledge
- Experience on Microsoft applications
- Knowledge of ITIL processes
- Experience in supporting Mac operating systems
- Experience administering user accounts in business applications
Job Segment: Service Desk, Technical Support, Help Desk, Information Technology, Customer Service, Technology
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Service Desk Analyst employer: City Football Group
Contact Detail:
City Football Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Desk Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Desk Analyst roles and practice your answers. We recommend using the STAR method to structure your responses, showcasing your customer service skills and technical know-how.
✨Tip Number 3
Show off your tech skills! If you have experience with Office 365 or ITIL processes, make sure to highlight that in conversations. Bring examples of how you've resolved issues in the past to demonstrate your problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at City Football Group. Don’t miss out!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service record and any relevant IT support experience to show us you're the right fit for the Service Desk Analyst role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how your background aligns with our mission. Share specific examples of how you've provided excellent support in previous positions to grab our attention!
Show Off Your Technical Skills: Don’t forget to mention your knowledge of Office 365, ITIL processes, and any experience with Mac operating systems. We want to see that you have the technical know-how to tackle the challenges of the Service Desk.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates regarding your application!
How to prepare for a job interview at City Football Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Office 365 and ITIL processes. Be ready to discuss your previous experience in detail, as well as any troubleshooting scenarios you've handled. This will show that you're not just familiar with the role but also capable of tackling real-world issues.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent service in past positions. Think about specific situations where you resolved a customer's issue or went above and beyond to help them. This will demonstrate your commitment to customer satisfaction.
✨Practice Your Communication Skills
As a Service Desk Analyst, clear communication is crucial. Practice explaining technical concepts in simple terms, as you may need to do this for users who aren't tech-savvy. Consider doing mock interviews with a friend to refine your responses and ensure you come across as approachable and knowledgeable.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Prepare by thinking through common IT issues and how you would handle them. For example, how would you prioritise multiple tickets? This will help you showcase your problem-solving skills and ability to work under pressure.
