Senior People Services Manager (12 Month FTC)

Closing Date of Applications – 18/07/2025

Our Story

Established in 2013, City Football Group is the world’s leading private owner and operator of football clubs, with total or partial ownership of twelve clubs across the world. City Football Group also invests in other football related businesses and serves as a global commercial platform for our partners, whilst fulfilling our purpose of empowering better lives through football on a local and global scale, consistent with what “City” football has meant to people for over a century.

Our Winning Team

Our purpose is to empower better lives through football. We are proud of the role City Football Group clubs play in their localities, delivering positive economic, social and environmental impact through our operations and through programmes and activities that bring about meaningful, lasting change.

This is Your City

As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a simply health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.

Purpose:

The Senior People Services Manager (12 Month FTC) plays a critical role in shaping and delivering a best-in-class employee experience across City Football Group (CFG). Leading our global People Services team, this role ensures that employees receive responsive, high-quality support throughout their journey with CFG – from onboarding to offboarding and everything in between. By championing efficient processes, intuitive technologies, and clear ways of working, the Senior People Services Manager will drive continuous improvement in how People Services are delivered at scale. In addition to leading the operational team, this role will oversee the coordination and governance of the wider People team’s global roadmap – creating a single, strategic view of all People projects and programmes in motion. This ensures alignment, transparency, and execution across both central and club-level initiatives.

Your Impact

1.Programme Coordination and Governance: Ensure alignment, visibility, and effective delivery of all strategic and functional initiatives by maintaining a clear programme roadmap, leveraging tools for transparency, and holding regular stakeholder meetings to capture requirements and manage risks.

2. People Experience Development: Own the programme of people experience development, helping to define our people experience roadmap. Lead on the development of consistent people experience journeys, acting as a project manager. Guide other members of the People Team in the build of people experience journeys to drive consistency in approach

3. Best-Practice Customer Experience: Delivery of People Services solutions across the Group, ensuring that service delivery is customer-focused, efficient, and measurable from small queries to significant moments that matter. Continuously measure People Services customer experience to evolve the delivery of the team.

4. Cyclical People Team Activity: Accountable for coordinating the communications and processes of cyclical activity that is managed by the People Services Team, allowing the team to be proactive in the management of repeating activity in the team

5. Shared and Connected Processes: Work with colleagues in the People team and across Corporate Services to share best practice and create linked processes. Have clear documentation of processes to outline where People Services intersects with other teams and departments.

6. Global Scalability: Work with the Director of People Services to design a global model for People Services that can be scaled across our clubs and satellite offices. Create a vision for global service delivery which can inform process and technology design.

7. Eligibility to Work: Act as the lead on UK inbound visa and eligibility to work legislation and policy. Own and manage the legislative and regulatory requirements relevant to the People Services team, ensuring mitigations are built against key risks.

8. Travel Operations: Lead travel operations for the business, acting as an escalation point for the Travel Operations Manager if required.

What we are looking for

Essential

• Programme Management delivery

• Ability to communicate at all levels of the organisation

• Experience of managing a team of HR professionals

• Experience of systems implementations

• Experience in leading teams through periods of significant change, particularly in the context of business transformation or technology integration

• Experience of training and coaching

• Managing sensitive data in compliance with GDPR

• Demonstrated ability to work effectively in a multinational environment, with a deep understanding of the cultural differences across regions and how they affect people management

• Knowledge of managing and understanding legislation in relation to visas and eligibility to work

• Ability to align people services strategies with overall business goals, ensuring a positive impact on business performance

• Proven experience leading or contributing to DEI initiatives, with a focus on creating inclusive work environments across a global business

• Able to work with ambiguity

Desirable

• Knowledge of process analysis and continuous improvement tools e.g. Lean Six Sigma

• Developing and implementing employment policies, protocols and guidance

• Experience working in industries with high[1]profile stakeholders, such as elite sports, entertainment, or other high-performance environments

• Experience handling crisis management from an HR perspective, especially in a global organization with potential for high-impact situations (e.g., political instability, travel disruptions)

• CIPD Level 7 or equivalent, showcasing a commitment to professional development within the HR field

*We regularly review applications and reserve the right to close an advert early if we identify suitable candidates. To avoid disappointment, submit your application as soon as possible.

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.

Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.

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