At a Glance
- Tasks: Be the friendly face of our Manchester site, welcoming visitors and managing daily operations.
- Company: Join Manchester City, a football club with deep roots and a global vision.
- Benefits: Enjoy 26 days' leave, private healthcare, free meals, and more perks!
- Other info: Flexible work culture focused on your growth and wellbeing.
- Why this job: Make a real impact by creating a welcoming environment for fans and colleagues.
- Qualifications: Experience in customer service or admin roles, plus great communication skills.
The predicted salary is between 24523 - 29973 £ per year.
Based in Manchester, this predominantly full‑time permanent role is an important part of our front‑of‑house and facilities operation.
You will help create a welcoming, professional and well‑organised experience for colleagues and visitors, while keeping the day‑to‑day running of the site safe, efficient and customer‑focused.
Alongside the permanent opportunity, we are also considering applications from people who may be interested in a casual contract, helping us strengthen the casual pool., As Receptionist, you will be the first point of contact for our Manchester site, delivering a polished front‑of‑house service that reflects the standards of the Club.
Your work will help shape first impressions, support the flow of visitors and calls, and make sure the site runs smoothly for everyone who uses it.
As Receptionist, you will be the first point of contact for our Manchester site, delivering a polished front‑of‑house service that reflects the standards of the Club.
Your work will help shape first impressions, support the flow of visitors and calls, and make sure the site runs smoothly for everyone who uses it.
You will manage a varied mix of reception and administrative tasks, including greeting visitors, answering enquiries, relaying messages, maintaining office systems, logging jobs, booking internal spaces, handling post and deliveries, and supporting stock control and office records.
You will also help with wider facilities administration, such as diary management, preparing documents and supporting subcontractor processes when required.
The role also contributes to matchday and event operations, where you will help maintain security, follow visitor sign‑in and sign‑out procedures, and support the smooth running of activities across the site.
Working closely with the Head Receptionist, Facilities Management and wider site teams, you will help maintain high standards, act with care and professionalism, and play a valued part in the everyday experience of colleagues and visitors alike.
Qualifications
- Experience in a front‑of‑house, reception, customer service or administrative role in a busy environment.
- Good knowledge of Microsoft Office, including Word, Excel and Power Point.
- Clear and effective written and verbal communication skills, with a good standard of English.
- Well‑developed organisational skills, with the ability to manage time well, keep accurate records and work safely and methodically.
- Comfortable handling calls, visitors, enquiries and day‑to‑day administrative tasks with professionalism and care.
- Enthusiasm, flexibility and a proactive approach to supporting matchday and event operations when needed.
Manchester City is a football club rooted in East Manchester, with a story that began in 1880 and continues to grow today.
Built on resilience, belief and togetherness, success on the pitch is driven by the moments and memories shared with millions of Fans around the world.
City is known for its bravery, its determination to the very end and its strong connection to where we come from.
With Mancunian roots and a global outlook, we are shaped by our Fans and driven by a long‑term vision, from developing future talent to supporting the communities we call home.
Together, we are creating the next chapter, the City way.
Within our Operations team, the Facilities Management function helps keep our sites welcoming, safe and well‑organised for colleagues, visitors and matchday activity.
The team takes pride in reliable service, clear communication and practical support that helps the wider Club deliver a positive experience every day.
Working at Manchester City means being supported to do your best, with the flexibility and encouragement to look after your wellbeing.
We are committed to helping our people learn, grow and thrive in a culture built on collaboration, openness and hard work.
Benefits
- 26 days' annual leave plus a day off for your birthday, private healthcare and dental cover, and an annual discretionary bonus.
- You will also have access to a Health Cash Plan, Employee Assistance Programme with 24/7 GP support, and a company pension and life assurance.
- Manchester‑based employees also benefit from free on‑site parking, complimentary breakfast and lunch, and access to a range of sports and leisure clubs.
- You can enjoy a range of additional benefits, including cycle to work, Give As You Earn, discounted match tickets, savings in the City Store, a free City+ subscription, stadium tour discounts, and wider retail and lifestyle offers.
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Receptionist employer: City Football Group
At Manchester City, we pride ourselves on fostering a supportive and inclusive work environment that prioritises employee wellbeing and professional growth. As a PDP Performance Psychologist, you will be part of a collaborative team dedicated to developing young talent in elite football, with access to comprehensive benefits including private healthcare, generous leave, and opportunities for continuous learning. Join us in Manchester, where your expertise will directly contribute to shaping the future of aspiring athletes in a dynamic and psychologically informed setting.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at City Football Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like City Football Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to City Football Group:Your cover letter is your chance to shine! Tell us why you want to work at City Football Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at City Football Group!
How to prepare for a job interview at City Football Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
