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- Tasks: Support matchday operations and deliver top-notch front of house services.
- Company: Join Manchester City FC, a legendary Premier League club with a rich history.
- Benefits: Enjoy flexible hours, a vibrant work environment, and the thrill of match days.
- Why this job: Be part of a passionate team, engage with fans, and contribute to unforgettable experiences.
- Qualifications: Must be self-motivated, customer-focused, and have good communication skills.
- Other info: Casual positions available, primarily on match days, evenings, and weekends.
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Match Day Casual Receptionist
Location:
Manchester, GB
Opening Date: 2 Jul 2025
Full Time / Part Time: Variable Hours
Contract Type: Other Casual
Closing Date of Applications – 16/07/25
Our Story
Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark’s West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end.
Our Winning Team
MCFC is built on a vision for sustainability, with an academy structure designed to support long-term first team success, to engagement with the communities in which we reside. Together with our passionate fans and valued network of partners, we are developing Manchester City’s future history.
Purpose
Please Note – These positions are contracted on a casual basis and to work predominantly match days, evenings and weekends will be required.
To be responsible for delivery of front of house services and processes that support the operation of all sites, setting and ensuring the highest standards customer service and safety for MCFC’s employees and customers.
Your Impact
- To support matchday operations across site.
- To ensure the delivery of the entire front of house services in relation to the customers including administration, reception, telephone, directing customers, answering enquiries, taking/relaying messages, updating office systems and logging jobs and meeting and greeting office visitors.
- To support the facilities management in relation to providing administrative support, telephone/radio support, managing mail/deliveries and booking internal spaces.
- To ensure that the weekly planning and day to day administration and front of house operation is to the highest standard, in line with health and safety compliance and best practice.
- Monitoring and managing the day-to-day functions of the facility such as ordering goods, controlling stock levels of consumables, update and maintain inventory’s, maintaining office equipment, updating and maintaining office records including health and safety records (hard copy and electronic) as required.
- Ensure the security of all visitors as appropriate including checking those have accessed the facility without permission, ensuring procedures are followed with regards to signing in and out.
- To ensure the delivery of the entire front of house services in relation to the customers including administration, reception, telephone, directing customers, answering enquiries, taking/relaying messages, updating office systems and logging jobs and meeting and greeting office visitors.
What we are looking for
- Highly self-motivated with the ability to motivate others.
- Good knowledge of Microsoft Office (word, excel, PowerPoint).
- Good standard of written and verbal English.
- Enthusiasm and willingness to be flexible
- Honest and reliable.
- Pro-active and engaging style.
- Remain calm under pressure.
- Set and maintain high standards of work performance.
- Possessing communication skills that are clear, engaging and responsive.
- Maintaining a customer focussed approach to the management of all external relationships.
- Have administrative and organisational skills.
- Experience of working in a customer service environment preferably front of house telephonist / receptionist work.
City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.
Employment is subject to the provision of proof of eligibility to work in the UK.
Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
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Match Day Casual Receptionist employer: City Football Group
Contact Detail:
City Football Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Match Day Casual Receptionist
✨Tip Number 1
Familiarise yourself with Manchester City FC's history and values. Understanding the club's culture and mission will help you connect with the team during your interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience, especially in front-of-house roles. Be prepared to share specific examples of how you've handled challenging situations or provided exceptional service to customers.
✨Tip Number 3
Showcase your organisational skills by discussing any relevant experience managing schedules or coordinating events. This is crucial for a role that involves match day operations and administrative support.
✨Tip Number 4
Demonstrate your ability to remain calm under pressure. Prepare to discuss scenarios where you've successfully managed stress or high-pressure situations, as this is key for a busy match day environment.
We think you need these skills to ace Match Day Casual Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Match Day Casual Receptionist position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, administrative skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to perform in a front-of-house role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for working with Manchester City FC. Highlight your motivation, flexibility, and ability to remain calm under pressure. Make sure to connect your skills to the specific requirements mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a receptionist role.
How to prepare for a job interview at City Football Group
✨Show Your Customer Service Skills
As a Match Day Casual Receptionist, you'll be the first point of contact for many visitors. Be prepared to share examples of how you've provided excellent customer service in previous roles, highlighting your ability to remain calm under pressure and engage positively with customers.
✨Demonstrate Your Organisational Abilities
This role requires strong administrative and organisational skills. During the interview, discuss your experience with managing schedules, handling inquiries, and maintaining records. Mention any specific tools or software you’ve used, especially Microsoft Office, to showcase your proficiency.
✨Emphasise Flexibility and Teamwork
Match days can be unpredictable, so it's important to show that you're flexible and can adapt to changing situations. Talk about times when you've worked as part of a team to achieve a common goal, and how you can motivate others in a busy environment.
✨Prepare for Health and Safety Questions
Given the importance of health and safety in this role, be ready to discuss your understanding of compliance and best practices. You might want to mention any relevant training or experiences that demonstrate your commitment to maintaining a safe environment for both staff and visitors.
