At a Glance
- Tasks: Manage group sales enquiries and convert them into bookings for exciting visitor attractions.
- Company: Join Manchester City, a football club with a rich history and vibrant community spirit.
- Benefits: Enjoy 26 days of annual leave, private healthcare, and a range of lifestyle perks.
- Other info: Inclusive workplace committed to diversity and personal growth.
- Why this job: Be part of creating memorable experiences while supporting tourism in Manchester.
- Qualifications: Experience in sales or customer service, with strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Based in Manchester, we have two full-time roles supporting visitor growth and revenue performance across Manchester City’s Visitor Attractions offering. You will play an important role in managing group enquiries, converting bookings and building strong customer relationships across Museum, Stadium Tours, Roof Walk and future attractions. Within our Visitor Attractions team, we create memorable experiences that connect visitors with the story and spirit of Manchester City. Our commercial team plays a key role in growing visitor engagement, supporting tourism activity and ensuring guests receive a high-quality experience from enquiry through to visit.
Who We Are
Manchester City is a football club rooted in East Manchester, with a story that began in 1880 and continues to grow today. Built on resilience, belief and togetherness, success on the pitch is driven by the moments and memories shared with millions of Fans around the world. City is known for its bravery, its determination to the very end and its strong connection to where we come from. With Mancunian roots and a global outlook, we are shaped by our Fans and driven by a long-term vision, from developing future talent to supporting the communities we call home. Together, we are creating the next chapter, the City way.
The Role
You will manage group sales enquiries across assigned regional markets, supporting the conversion of enquiries into confirmed bookings across a range of Visitor Attractions products. Working closely with the Sales Manager and operational teams, you will help ensure customers receive timely, accurate and professional support throughout the booking process.
Alongside sales conversion activity, you will build and maintain positive relationships with group organisers, travel partners, schools and tour operators, helping to encourage repeat bookings and ongoing customer engagement. You will contribute to delivering a smooth customer journey while supporting wider visitor growth activity.
You will also support booking coordination and operational administration, ensuring customer requirements, booking information and operational schedules are accurately maintained and aligned to attraction capacity. Through your organisation, communication and customer-focused approach, you will contribute to delivering a positive visitor experience across Manchester City’s attractions.
What You’ll Bring
- Experience within sales, bookings, customer service or commercial support environments
- Ability to manage customer enquiries and convert opportunities into bookings
- Clear and effective communication and relationship management skills
- Ability to organise and manage multiple priorities accurately
- Comfortable using booking systems, CRM platforms or sales administration tools
- Collaborative approach across operational and commercial teams
Why Choose Us
Working at Manchester City means being supported to do your best, with the flexibility and encouragement to look after your wellbeing. We are committed to helping our people learn, grow and thrive in a culture built on collaboration, openness and hard work.
As part of our team, you will receive 26 days’ annual leave plus a day off for your birthday, private healthcare and dental cover, and an annual discretionary bonus. You will also have access to a Health Cash Plan, Employee Assistance Programme with 24/7 GP support, and a company pension and life assurance. You can enjoy a range of additional benefits, including cycle to work, Give As You Earn, discounted match tickets, savings in the City Store, a free City+ subscription, stadium tour discounts, and wider retail and lifestyle offers.
Equal Opportunities
City Football Group is committed to achieving workforce diversity and we pride ourselves on creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, national origin, race, age, sex, gender identity, disability - physical or hidden, sexual orientation, veteran status, religious belief, or any other characteristics protected by law. We strive to provide a fully inclusive and accessible recruitment process. We encourage all applicants to reach out if they require any support or accommodations to enable them to thrive throughout our recruitment process. Please contact Hiring@cityfootball.com.
Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
Sales Executive (Visitor Attractions) in Manchester employer: City Football Group
At Manchester City, we pride ourselves on fostering a supportive and inclusive work environment that prioritises employee wellbeing and professional growth. As a PDP Performance Psychologist, you will be part of a collaborative team dedicated to developing young talent in elite football, with access to comprehensive benefits including private healthcare, generous leave, and opportunities for continuous learning. Join us in Manchester, where your expertise will directly contribute to shaping the future of aspiring athletes in a dynamic and psychologically informed setting.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Executive (Visitor Attractions) in Manchester
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Executive (Visitor Attractions) at City Football Group, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including City Football Group. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Executive (Visitor Attractions). Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Executive (Visitor Attractions) in Manchester
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for City Football Group:When writing your cover letter, make sure to tailor your message specifically for City Football Group. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at City Football Group
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show City Football Group that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show City Football Group that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with City Football Group’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
