At a Glance
- Tasks: Support employee experience by managing travel and fleet queries with tailored solutions.
- Company: Join City Football Group, a global leader in football club operations.
- Benefits: Enjoy 26 days annual leave, private healthcare, and a supportive work culture.
- Other info: Inclusive workplace committed to diversity and personal growth.
- Why this job: Make a real impact on employee journeys while working in a dynamic environment.
- Qualifications: Experience in HR operations or travel coordination is essential.
The predicted salary is between 30000 - 40000 £ per year.
Based in Manchester, this 12 month fixed term, full-time role plays a key part in shaping a high-quality employee experience across City Football Group. You will provide advisory-led support on complex and non-standard employee queries, primarily supporting travel and fleet to deliver solutions that go beyond standard processes. Alongside this, you will support the delivery of People initiatives and projects, helping to ensure a consistent, thoughtful and well-executed experience for employees across the organization.
Founded in 2013, City Football Group is the world’s leading private owner and operator of football clubs, with teams across the globe connected by a shared belief in doing things differently. Alongside our clubs, we invest in football-related businesses and build partnerships that help the game, and the communities around it, thrive. Everything we do is guided by our purpose: empowering better lives through football. Rooted in more than a century of “City” football, we are proud of the role our clubs play locally and globally, creating positive impact on and off the pitch. Within our People team, we focus on creating meaningful, consistent and high-quality experiences for our employees. This role sits at the centre of that ambition, supporting colleagues across the organization with tailored guidance while contributing to the development of our employee experience and People initiatives.
You will take ownership of non-standard employee queries, primarily focused in travel and fleet, providing tailored advice and practical support to ensure a consistent and high-quality experience. You will collaborate closely with colleagues across the People team and wider business, acting as a trusted point of contact and escalation route where additional support is required. You will manage multiple cases simultaneously, ensuring clear prioritisation, accurate record keeping and timely resolution while maintaining a strong focus on employee experience. You will also contribute to the delivery of People projects and initiatives, supporting the coordination and launch of new programmes in partnership with Internal Communications, People Business Partners and project owners. Through your insight and experience, you will help identify opportunities to improve processes and enhance the overall employee journey across City Football Group.
What You’ll Bring
- Experience working within HR operations or travel coordination
- Ability to manage complex queries and provide tailored, practical solutions
- Ability to organise and prioritise multiple tasks and cases effectively
- A passion for delivering a positive and consistent employee experience
Why Choose Us
Working at City Football Group means being supported to do your best, with the flexibility and encouragement to look after your wellbeing. We are committed to helping our people learn, grow and thrive in a culture built on collaboration, openness and hard work.
- 26 days’ annual leave plus a day off for your birthday
- Private healthcare and dental cover
- Annual discretionary bonus
- Health Cash Plan
- Employee Assistance Programme with 24/7 GP support
- Company pension and life assurance
- Cycle to work
- Give As You Earn
- Discounted match tickets
- Savings in the City Store
- Free City+ subscription
- Stadium tour discounts
- Wider retail and lifestyle offers
Equal Opportunities
City Football Group is committed to achieving workforce diversity and we pride ourselves on creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, national origin, race, age, sex, gender identity, disability—physical or hidden, sexual orientation, veteran status, religious belief, or any other characteristics protected by law. We provide a fully inclusive and accessible recruitment process. We encourage all applicants to reach out if they require any support or accommodations to enable them to thrive throughout our recruitment process. Please contact Hiring@cityfootball.com.
Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
People Experience Advisor — Travel & Employee Journey Lead in Manchester employer: City Football Group
City Football Group is an exceptional employer, offering a vibrant work culture in Manchester that prioritises employee wellbeing and development. With a commitment to collaboration and inclusivity, employees enjoy generous benefits such as 26 days of annual leave, private healthcare, and opportunities for personal growth within a dynamic environment focused on enhancing the employee experience. Join us in shaping meaningful journeys for our colleagues while being part of a global leader in football.
StudySmarter Expert Advice🤫
We think this is how you could land People Experience Advisor — Travel & Employee Journey Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at City Football Group on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Dive into the specifics of the People Experience Advisor position and think about how your past experiences align with their needs. We want to show them we’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on answering questions about managing complex queries and delivering a top-notch employee experience. This will help us feel more confident when it’s our turn.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression. Let them know we appreciate the opportunity and are excited about the possibility of joining their team.
We think you need these skills to ace People Experience Advisor — Travel & Employee Journey Lead in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in HR operations or travel coordination. We want to see how your skills align with the role of People Experience Advisor, so don’t hold back on showcasing your relevant achievements!
Showcase Your Problem-Solving Skills:Since this role involves managing complex queries, it’s essential to demonstrate your ability to provide tailored solutions. Share examples from your past experiences where you’ve successfully navigated tricky situations and delivered a positive employee experience.
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate well-organised applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to submit your application through our website. This ensures that your application goes directly to us and helps streamline the process. Plus, it’s super easy to do—just follow the prompts and you’ll be set!
How to prepare for a job interview at City Football Group
✨Know Your Stuff
Before the interview, dive deep into City Football Group's values and mission. Understand their approach to employee experience and how your role as a People Experience Advisor fits into that. This will help you articulate how your skills align with their goals.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of complex queries you've handled in the past. Highlight your ability to provide tailored solutions, especially in travel coordination or HR operations. This will demonstrate your capability to manage the non-standard queries they'll expect you to tackle.
✨Prioritisation is Key
Since you'll be managing multiple cases, practice explaining how you prioritise tasks effectively. Share strategies you use to keep track of various queries while ensuring a high-quality employee experience. This shows you're organised and ready for the fast-paced environment.
✨Emphasise Collaboration
City Football Group values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share examples of how you’ve worked with different teams to enhance employee experiences or deliver projects, showcasing your ability to be a trusted point of contact.
